Can't access physical disk's SMART data

Question

I recently installed Windows Server 2012 on an old box, containing an Intel S3210SH motherboard and Intel Xeon X3320 CPU with 4GB memory and an LSI Megaraid SAS 9240-8i.
I created a Storage Space with a single Pool containing a virtual disk composed of 6 2TB WD drives. I configured the virtual disk as RAID.
Since I created the virtual disk, I cannot get SMART information from the OS. When I issue the following command in Powershell, no temperature is shown.
PS C:\Users\Administrator> Get-PhysicalDisk –FriendlyName PhysicalDisk1 | Get-StorageReliabilityCounter
ObjectId                : {9670d718-9158-11e4-93ee-001517c993e8}:reliabilitycounter
PassThroughClass        :
PassThroughIds          :
PassThroughNamespace    :
PassThroughServer       :
UniqueId                : {9670d718-9158-11e4-93ee-001517c993e8}:reliabilitycounter
DeviceId                : 1
FlushLatencyMax         :
LoadUnloadCycleCount    :
LoadUnloadCycleCountMax :
ManufactureDate         :
PowerOnHours            :
ReadErrorsCorrected     :
ReadErrorsTotal         :
ReadErrorsUncorrected   :
ReadLatencyMax          : 18
StartStopCycleCount     :
StartStopCycleCountMax  :
Temperature             :
TemperatureMax          :
Wear                    :
WriteErrorsCorrected    :
WriteErrorsTotal        :
WriteErrorsUncorrected  :
WriteLatencyMax         :
PSComputerName          :
If I install 3rd party programs, for example, CrystalDiskInfo, none of the 6 disks are recognized, therefore no display.
I experimented by shutting the system down and disconnected a SATA cable from the Megaraid to one of the 6 disks and reconnected a SATA cable to that same disk coming from the motherboard. I then booted into a Windows 2008 R2 disk (dual boot on two separate
disks). When I re-ran CrystalDiskInfo, that single disk was recognized by the OS and reported its temperature.
I am afraid to rely on this system without visibility into SMART data, especially temperature. 
Any suggestions?
Thanks Chuck

Answer 1

Hi chklap,
Since MS only offers a standardized interface to obtain the data, we cannot state a lot on how to interprete data details in case a drive predicts a failure.We even cannot comment
on how reliable a failure prediction is, as this originate from the device. conditions on which devices do report that depends on the manufacturers custom device internal prediction logic.
For several LSI raid controllers, the driver system writes to the event log if any of its attached devices encounters a SMART failure prediction.
That also applies for the data reported through the vendor specific member of STORAGE_PREDICT_FAILURE
The device must though support prediction failure. If the device does not support failure prediction, IOCTL_STORAGE_PREDICT_FAILURE fails with a status of STATUS_INVALID_DEVICE_REQUEST,
and the data in the output buffer is undefined
If device supported the disk class driver queries the device for failure prediction status and reports the results.
The similar thread:
Can not get SMART information of Disk connected thru Sil3132 HBA
https://social.technet.microsoft.com/Forums/windowsserver/en-US/828b7764-e0c7-4c87-b7fc-b2a79b2b110b/can-not-get-smart-information-of-disk-connected-thru-sil3132-hba?forum=winservergen
I’m glad to be of help to you!
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