Can't add network devices in NI MAX

Hello everyone,
I am very new to LabVIEW and I am having a problem I can't solve on my own. I am trying to connect to a device via TCP/IP. Right now, it is just a printer hooked up the company network to test how this works (we'll get an upgrade for manufacturing equipment quite soon and I don't want to completly embarass myself when the technicians come here ).
However, when I open NI MAX and right-click on "Devices and Interfaces" the "Create new" prompt doesn't appear. I feel kind of stupid to ask this question, but does anyone know how to solve this problem?
Thank you!
Qbach

Dennis,
I have NI VISA installed, as you can see in the attached image.
Is it maybe a problem with the missing/not functioning devices in the device manager?
Sam, absolutley no problem. As I mentioned, I am new to LabVIEW and don't now how to specify my problems without confusing anyone

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