Can't call mobile or out of town numbers

Hi All,
My nan's landline won't call mobile phones or out of town (where you have to dial the area code) numbers. I worked out last night that if I prefix the number with 44 then it will work, but does anyone know why this is happening?
I called BT last night (for about an hour) and didn't get very far other than they told me there were no restrictions on the account.
She has a digital phone, has she accidently set something to make this happen or is it likely an issue with her line>?
Any help appreciated,
Cheers
Steve

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Can't call mobile or out of town numbers

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