CAN'T CANCEL MY MEMBERSHIP.  Please READ THIS WHOLE THING before answering.

When I try to sign in (which is necessary to cancel a membership), it tries to MAKE me reset my password. It tells me helpfully that it's going to send a link to my email, and then I should reset the password. I can't check that particular email ([email protected]) because it no longer exists. IT NO LONGER EXISTS. So I can't reset the password. And therefore I can't get into my membership to cancel it.  And worst of all I can't   T  A  L  K     to a normal human being about it. I have to go through this Kafka-esque nightmare of the "forums".
I created a new log in and password just so I could get to SOMEBODY for help.
Don't send me the link to how to cancel my membership, because I CAN'T DO IT!  If Adobe would just honor the existing log in information (my defunct email address plus the old password), I could have just gotten in and cancelled myself.  But now SOMEONE WILL HAVE TO HELP ME.
ALSO, I couldn't find how or where to reply to the person who originally replied to me comment.  I had to start a whole new thread.
How the hell does this all work?

Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Similar Messages

  • Can any body please read this and ans me

    hi all,
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    Hi
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    CONVERT_TO_LOCAL_CURRENCY
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    regards
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  • Can you buy Creative Cloud for a single month? Or do you have to buy the membership which lasts a year? If so can you cancel the membership after a month and only pay for that month.

    Can you buy Creative Cloud for a single month? Or do you have to buy the membership which lasts a year? If so can you cancel the membership after 1 month and only pay for that month?
    Thanks

    Hello Tom,
    You may sign up for a free trial of creative cloud which you can check out here. Download a free trial or buy Adobe products | Adobe downloads
    You may either pay for a month to month membership or annual as listed here. Creative Cloud pricing and membership plans | Adobe Creative Cloud
    Let us know if this helps!
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  • Ipod not connecting again, apple please read this.

    First let me state that I made posts awhile back about my Ipod touch not being able to be recognized by itunes at all and just as a camera by windows. Now every single guide did nothing to help and the FEW people that posted had posted things I already did that did not help.
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    If someone wants to post a reply that might help feel free...but everything on this website and even a few others not posted here have not worked, this is mostly me praying that Apple reads it...that tiny difference on how it connected made a huge difference with my computer.

    Thanks. I worked out a simpler method of turning off the internet access - just switching off my wireless modem. Either way, this works and with the PC not connected to the internet, all three Apple devies will sync.
    Thinking about it now, I had a similar problem a few versions ago which I recognised because with Home Sharing on and connected to the internet iTunes was trying to find files from someone in another hotel room who also sharing the hotel's wireless network. My devices would not sync then either. This seemed to be resolved with subsequent itunes upgrades until now ....
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  • Can i cancel my membership of Creative Cloud? i already have another one

    Can i cancel my membership of Creative Cloud? i already have another one

    This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
    -start here https://forums.adobe.com/thread/1703848
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    --and two links which may provide more details, if the above links don't help you
    -http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  • CMSS can cause for weird results. Please read this if you have surround issues

    I'm a musician who frequently uses the Audio creation mode because this is the environment most optimal for creating music. For some time now, I've facing a certain problem where today, I finally found the solution about.
    my problem
    The problem I was having, is that some applications (they're optimised for stereo) played sound on my center speaker differently than those who use the windows 7 drivers. What happened in a nutshell, is that when I play sound in flash, the center speaker volume is about 3 times as loud as all the other speakers. Although this gives a nice and clear sound for presentations, this can be a pain when you want to listen to music.
    my setup
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    the mixer
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    CMSS is the fault here
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    the problem
    Even though you can't tweak the settings during audio creation mode, the settings are still in affect. So you have to switch to entertainment mode to access the CMSS-3D. I went there, and I had stereo enhancing surround enabled. When I changed that, it solved my problem. Since during audio creation, I mainly use stereo applications, I do not need surround enhancement.
    my setup now
    I turned it off, and as suspected, windows only parses sound to the left and right, not the other channels, even in audio creation mode. In the mixer, I have enabled output to all 7 channels I have for L/R output, and now the sound gets balanced to all my speakers. True, I get stereo sound over all the speakers, but when I want to use surround, I switch to the entertainment mode anyway.
    Could a mod sticky this? I think its worth to have this stickied.

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    I followed this guide, and it didn't fix the problem; however, this got me thinking, and I pulled the keyboard out and reseated the touchpad cable where it connects right under there. BAM works perfectly. THANK YOU so much for this post, for some reason I didn't think to reseat the cable... I must have not plugged it back in completely when I took my laptop apart. You can find the service manual for the dv6t here Its in the first post

  • I can't cancel my membership.

    The pages just take me in loops.  It says to contact customer support, so I click that link.  It then directs me to the help page on how to cancel memberships, which directs me back to the same customer support page I just came from.  I just want to cancel any and all memberships and recieve my money back (as I am still within my first month).  Where do I actually accomplish this?

    I am having exactly the same frustrating problem - I've wasted an hour of my day so far being sent around in circles as Shornn experienced, clicking on broken links for customer support and trying to Google a way of achieving cancellation... please can you help me as soon as possible?
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    Thanks.

  • Can't cancel my membership

    Hello all.
    I'm trying to cancel my membership, but can't. Judging by the forums this is a commonly experienced problem (Adobe - take the hint - sort it out).
    Here's what I've done.
    I've gone to 'manage account'.
    I've clicked 'cancel plan'.
    It popped up saying I need to contact customer support - this is probably because I have missed a payment, fair enough.
    So, I click the customer support link.
    It takes me through the steps to find out what my issue is, ending with me selecting 'cancel a membership'.
    When I click that, the option provided is to go to the forums.
    So here I am. And my question is; really? No other options? Like email or phone or chat?
    My best guess is that this is because it is a Sunday and your call centre isn't open at the moment. If this is the case then you should have a message there explaining that, instead of only giving me the option to come to the forum!
    What I would of liked and expected to see is a list of the contact options, and the times at which they are available, not just the only thing available at this time.
    I will try again tomorrow, and hopefully will find more contact details!
    Adobe - I am already displeased at the fact I am going to have to stop using your products because I can't afford to keep up the payments (because some idiot thought it was a good idea to ONLY offer monthly subscriptions and not one-off purchases), please please please don't stress me out anymore by making this a painful process!
    Thanks,
    Josh.

    Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    Also, if you can use 3 year old programs, you may still buy Creative Suite 6 without a subscription

  • Frequently Asked Questions (FAQ) BEFORE you post, PLEASE read this first

    PLEASE READ ALL OF THIS POST BEFORE POSTING ON THE FORUM FOR THE FIRST TIME!
    Welcome to the Creative Labs MP3 Players web forum!
    This forum is for discussing issues related to the MP3 players (digital audio players) made by Creative Labs for those in the Americas, Europe and Asia Pacific . Although we're not going to turn away folks from other areas
    The primary language of the forum is English, and posting in English is likely to get you a quicker response.
    If your question does not relate to Creative MP3 players please find another more suitable forum to post in. If you want to discuss another player, or something not covered by another forum, please use the Off Topic forum.
    CONTENTS
    How to contact support
    Hot topics
    General issues
    Before you ask your question
    When you ask your question
    After you ask your question
    Low volume issue
    Nomad Primer
    Nomadness.net FAQs
    More useful links
    Wishlist and petitions
    Suggesting changes
    . How to Contact Support
    Please note this is a peer forum and Creative's Support staff do not guarantee a reply here. If your issue is urgent, you are within your warranty period and/or you do not get a fast reply here you should contact Creative Labs Technical Support.
    To contact support click the Support > Contact Customer Support link on this page.
    When contacting Creative Support by email it's important to note that you must reply to the autoresponse email you first receive, as detailed in the email itself. Also make sure to check any spam trap you have on your email system if you have not received a reply.
    It's also important if you feel that you have a bug or defect with your product to register that issue directly with support. Don't rely on the forum to raise awareness of an issue.
    2. Hot Topics
    This is dividied into 3 sections: General, Tag based players & USB mass storage players.
    Make sure to also look at Section 3, which covers some of the other General Issues.
    General
    Where do I get the latest software, drivers and firmware?
    Click the link Support > Downloads on this page.
    In general, when installing on a new PC you need to download the driver, and some software to communicate with the player e.g. MediaSource, Media Explorer. For players using the v2.xx MTP/PlayForsure firmware drivers are not necessary, but you must have Windows XP and Windows Media Player 0 (this provides the MTP driver).
    Important: Even though files are described as updates, none of the software requires a previous version to install. At worst they will prompt you to connect your player to verify you own a Creative product.
    Note if you are downloading MediaSource make sure to download and install the relevant MediaSource plugin for your player. If MediaSource can't detect your player this is the first thing to check. For the v.xx PDE firmware the plugin is called the Creative Zen and NOMAD Jukebox plugin for Creative MediaSource , and for the v2 MTP/PlayForSure firmware it's called Creative MediaSource Plugin for PlaysForSure devices .
    I am completely new to MP3 players, where should I start?
    Have a read of my Nomad Primer, so called as Creative's MP3 player range tend to be prefixed with the word Nomad.
    I think I have a bug, how can I check?
    There's a known bug list hosted at my site here. If you want to add a bug then please
    I have a wish request for the player, what can I do?
    You can post it here (see the petitions listed in Section of this FAQ), email it to support, and/or add it to the public wishlist I host here by
    I'm having connection problems with my player
    If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
    What bit-rate should I encode my music at?
    Ultimately it's down to your ears what bit-rate you prefer, and you should listen for yourself to determine it. If you ask on the forum you'll get many different opinions.
    Make sure to look at the "MP3 vs. WMA" link below also.
    How long should my battery last?
    For the Zen and Nomad Jukebox players, to get some idea of how long your battery will last for a given bit-rate look at the battery curves thread. Ultimately battery life is dependent on how you use the player, make sure to follow the "why doesn't my battery last as long as expected?" link below.
    How long does an RMA take?
    Typically 2 weeks. But it might take a little longer, so don't start posting if it's 5 days.
    I want to know how people feel about their Zen Micro/Touch/MuVo etc.
    There's a long post titled Experience with your Creative player that has many posts from users about their players. Please search back for threads about specific players before starting a new thread.
    Where can I buy online music or get legal downloads for my player?
    See this thread.
    My tracks don't play at the correct speed e.g. they play too slowly, why?
    Chances are they are encoded in an unsupported sampling frequency. The tracks will need to be re-encoded at a supported bit-rate and/or frequency with something like Creative's MediaSource Audio Converter or dbPowerAmp.
    Can a Creative player work on an Apple Mac?
    It isn't officially supported, but some kind folks out there have written freeware applications to get your Creative player working with Macs. XNJB provides support for the Zen players, and requires OS X 0.3 or 0.4 (check the site for full details). MuVoHelper solves some problems with getting the MuVo to work optimally. The iTunes Zen plugin should support all Zen players. Note if the link to the plugin is broken just Google "iTunes Zen plugin" to find other sources. Also note there's no guarantee that these programs will work with the Mac, so if you have issues you should address your problems to the developer(s) of the relevant program.
    Can a Creative player work on Linux?
    Again it isn't officially supported, but again some kinds folks out there have written freeware applications to get your Creative player working. There's the Gnomad2 project. And don't forget the Linux forum at Nomadness.net if you are still having problems.
    Tag Based Players
    This section covers the players that use a hard disk and work using tags e.g. Zen Xtra, Touch, Micro, Sleek.
    My Zen is not behaving properly, won't startup, or goes into rescue mode. What should I do?
    If the Zen is not starting properly or not behaving correctly, first try to reset it. To reset all players except for the Zen Micro there is a small switch on the side of the player typically, that you should press using something like a bent paper clip. Don't use anything sharp. To reset the Zen Micro simply remove the battery and replace it.
    If this doesn't work then access rescue mode, and try running a disk cleanup.
    Next you should try reloading the firmware/OS, but beware if you are having connection problems also with your PC you may end up with a player that has no firmware and cannot be reloaded.
    The last resort is to format the player. This will erase the contents from the player, including the content that ships with the player.
    If none of these resolve the problem and you are under warranty you should get in contact with support to arrange replacement of the player.
    If you aren't under warranty Creative will still repair the player, which you can arrange by contacting support.
    How do I do a Disk Cleanup and/or access Rescue/Recovery Mode?
    Refer to the sticky Rescue Mode thread. Disk Cleanup is accessed from this. Note that the MuVo players (with the exclusion of the MuVo? players) do not have Rescue Mode.
    How long should a Disk Cleanup take?
    It should only take a few minutes, and no longer than 30 minutes. Anything longer than this and there is a problem with the player and you need to contact Creative Support.
    How long should a format take?
    Only a few seconds. Anything more than a minute and there is a problem with the player and you need to contact Creative Support.
    Although I can get into Rescue Mode, I can't select any option, or the options don't work?
    If Rescue Mode is not working properly or commands can't be chosen the player is faulty. You need to contact Creative Support.
    When are the Zen 20Gb/Neeon going to be released outside of the Asia Pacific region?
    Due to popular request the Neeon is launched in the USA, but nowhere else for now. If you want the Neeon then contact your regions Customer Services to request it.
    The Zen 20Gb is available from some shops in the USA and Europe e.g. Cambridge Soundworks, and Amazon.co.uk.
    Is there a known issue with the Zen Micro headphone socket?
    Creative Support have neither confirmed nor denied it officially. Some users have posted purported emails from Creative on the forum saying that the socket has been reinforced, but these have not been confirmed by Creative Support either. The exact incidence of the problem is unknown, but newer players seem to suffer less from it.
    Should I buy the Zen Micro or Touch etc. and what colour should it be?
    We can't tell you what player to get, or what colour it should be. Look at your collection size and the features of the player (see Nomadworld.com for the product pages) and decide yourself based on this.
    Why does my Zen Micro battery drain so quickly?
    The standby time (24 hours from turn-off) for the Zen Micro seems to use a lot more power than previous Zens. Creative have released both v (..0+) and v2 (2.20.05+) firmware that reduces the standby time to 4 hours. Make sure to update to one of these if you have a draining problem.
    Also see JazzMC's detailed page on this problem.
    Why is my Zen Micro/Touch Touchpad so sensiti've and/or difficult to use?
    The Touchpads take some time to get used to.
    continued below... Message Edited by SSR on 2-29-2005 04:03 PM

    7. Low Volume issue
    See here in the Zen FAQ at Nomadness.net.
    If the firmware will not apply because it says the version number is the same use the Reload OS option, access to which is described in the relevant FAQ for your player below.
    8. Nomad Primer
    If you have ordered, or just bought a Nomad Jukebox, Zen, or MuVo?, consider reading the Nomad Primer.
    It may be worth reading even for the more experienced User.
    9. Nomadness.net FAQ's
    General FAQ
    Jukebox FAQ
    Jukebox 2 FAQ
    Jukebox 3 FAQ
    Jukebox Zen FAQ
    MuVo FAQ
    Nomadness.net is the foremost peer site on the Web for the Nomad players on the Internet; with news, articles, web forum, download archi've, and more!
    0. Some more useful links
    Nomadworld.com - Creative Labs's International Nomad website (based in the USA)
    Player Manuals - Downloads of digital manuals
    Notmad Explorer - 3rd party software
    Battery Uni'versity - very good, comprehensi've site on batteries
    Chinese Support thread - with information on how to get chinese characters on your player
    . Wishlists and petitions
    Here are links to a number of general wishlist and petitions, so rather than starting your own you can add to those that already exist, or of course add your support for a feature you would like to see.
    Also remember that the only collecti've public wishlist is maintained here at StainlessSteelRat.net (this is not affiliated with Creative Labs, but maintained by the author of this FAQ). There is also a bugs list here. So please
    Wishlists
    Zen Micro
    Zen Micro (another)
    MuVo Sports C00
    MuVo N200
    Petitions
    AAC support
    Lossless codec support
    MP3 Pro support
    Ogg Vorbis support
    Audible support
    Genre definable EQ
    Gapless playback
    Games support
    Insert to queue
    No "the" in Music Library
    Open source firmware
    Play count and ratings
    TXT viewer
    USB mass storage / dri've letter support
    Track number duplicate checkAlbum art
    Substring search
    Dual firmware for both tag and dri've letter support
    Rename "Reload OS" to "Erase OS"
    Zen Micro alarm enhancements
    Zen Micro always visible clockZen Micro Audible support
    Zen Micro customisable standby time
    Zen Micro EAX
    Zen Micro radio enhancements
    Zen Touch non-PlayForSure firmware with bug fixes
    Zen Touch bookmarks
    Zen Touch EAX support
    Zen Touch random button changeZen Touch Audible support
    2. Suggesting changes
    To suggest changes to this FAQ please
    Thanks for reading!

  • Please read this on the Nokia Updater - Important ...

    Hi All,
    Well - it looks like you have really taken well to the new Nokia Software Updater. We can also see that there is a little bit of confusion about the service in its present state right now.
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    Your product code can be found on the label in the battery compartment (e.g. 0501234).
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    KarimMessage Edited by vandelay on 30-Oct-2007 02:12 PM

    Greetings everyone.
    I contacted Nokia Support, and they sent me some info on how to get support locally some days ago. However, I plugged my phone again today and voila! to my surprise, it detected the new firmware and right now that I'm typing, I am updating to the new version.
    I'm not sure but I think I should thank Nokia Support for registering my Product Code and certainly for responding to my request in quite a short time.
    I should also thank all the other guys who gave me help on this issue, specially scoopyman.

  • Please read this before posting?

    First of all we need your stats so we can determine if or not their is an issue: 
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    then go to Connection: 
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    Also searching your exchange on http://www.samknows.com/broadband/exchange_search , this is not neccessary but can sometimes help.
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    Happy posting!
    Regards Edd
    Check your Line
    BT Speedtester

    Although I appreciate the sentiments and would speed the initial diagnosis. I do feel it would put some members off, in particular ones who have had a issue for some time and more so customers who have had the "helpline" experience and have been passed pillar to post.  Being directed to another link comes across for me, as a bit "helpline".  I feel at this point, many would want some 1 to 1  (therapy) and they are being listened too with regards to there broadband issue. 
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    Mortgage Advisor 2000-2008
    Green Energy Advisor 2008-2010
    Charity Health Care Provider Advisor 2010-
    I'm alright Jack....

  • Receiving Photo Messages; Please read this Apple.

    Okay, I understand that I'm not going to get mms right now, but please change this!!!
    There is no reason that the www.viewmessage.com url doesn't include the message id and password which would make my life and everyone else's way easier. Please just make the "Viewmymessage" template to something like www.viewmymessage.com/?MSGID=q21xddmfs&Pass=asdwsdf3 -- Even if it just fills the form fields on the viewmymessage.com site. ANYTHING would be better then trying to remember the most cryptic message id and password ever!

    BarryPeterson wrote:
    little more clout then I do.
    First, it's a little more clout THAN I do.
    Second, Apple chose to not have MMS. They really don't have any interest in contacting AT&T. If this is important to you, you can give AT&T feedback on their forums. If not, that's your choice, but then don't come here and complain.

  • MSI TV Tuners - Please Read This Topic First!

    Welcome to the forum! If you are looking for help with your MSI TV tuner, this is a good place to start before posting. Look through the stickies below, and make good use of the Search function to see if your question has been answered already.
    Can't find an answer? Then start a new topic of your own, don't just hijack someone elses. Give as much information as you can, look in the Suggestions on posting and getting better answers for advice.
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