Please read this before posting?

First of all we need your stats so we can determine if or not their is an issue:
Please use this link http://192.168.1.254 to go to your hubs homepage:
(Heres the direct link! http://192.168.1.254/index.cgi?active_page=9116 )
Then click on Settings:
Then go to Advanced Settings:
then go to Broadband:
then go to Connection:
and then please copy and paste your adsl stats making sure you expand to show all details:
We need to determine whether you have a throughput or speed or IP profile issue, there is only one official speed tester that BT will accept for speed test and you need to go to http://www.speedtester.bt.com and then type click on the ADSL/FTTC option:
and then type in your phone number, wait for the results to be displayed:
and once the results have been displayed with your IP Profile please copy and paste the results to your post.
Also searching your exchange on http://www.samknows.com/broadband/exchange_search , this is not neccessary but can sometimes help.
Always make sure you try changing the filters this can be a common problem. If you have a mastersocket with a split front then unscrew the bottom bit and behind there should be a hidden test socket, you usually should try to test your broadband in there to make sure your internal wiring ins't causing interference this can be one of the highest common factors of slow broadband. Usually your broadband will be dependant on your line length from the exchange which will be based on your attenuation, so if your far from the exchange your not likely to get a great speed on ADSL.
Also dialling 17070 and pressing Option 2 to do a quiet line test will show if you have any noise on your line. If there's any noise on your line, try changing your filter's first and then call (0800 800) 151 and report a line fault don't mention broadband and go from there.
Happy posting!
Regards Edd
Check your Line
BT Speedtester

Although I appreciate the sentiments and would speed the initial diagnosis. I do feel it would put some members off, in particular ones who have had a issue for some time and more so customers who have had the "helpline" experience and have been passed pillar to post. Being directed to another link comes across for me, as a bit "helpline". I feel at this point, many would want some 1 to 1 (therapy) and they are being listened too with regards to there broadband issue.
I've seen users irate very recently, just by a simple request of hub stats posted by copy & paste. We all do it, however it can come across, corporate avoidance (helpline). At times I have PM, something similar with regards to our end responsibilities, depending how I believe, they are presenting themselves on the forum
Mortgage Advisor 2000-2008
Green Energy Advisor 2008-2010
Charity Health Care Provider Advisor 2010-
I'm alright Jack....

Similar Messages

Please read this before posting any new questions about NRL

Getting your NRL questions answered quickly and effectively is really important to us, before you post any new questions, please check out the existing conversations or below links for an answer to your query.
There is also a host of information available at http://www.nrl.com/ however we'd suggest you take a look at the support material provided here as many freuqently asked questions have already been answered.
We've also taken time to create threads with common questions for you. Check them out below:
General FAQs
Digital Pass FAQs
NRL App FAQs
Tipping & Fantasy FAQs
Streaming FAQs
NRL App Troubleshooting
Laptop troubleshooting
If you still need a further hand or can't find what you're looking for, one of our friendly 24x7 support team will be happy to help, please post your question here

Although I appreciate the sentiments and would speed the initial diagnosis. I do feel it would put some members off, in particular ones who have had a issue for some time and more so customers who have had the "helpline" experience and have been passed pillar to post. Being directed to another link comes across for me, as a bit "helpline". I feel at this point, many would want some 1 to 1 (therapy) and they are being listened too with regards to there broadband issue.
I've seen users irate very recently, just by a simple request of hub stats posted by copy & paste. We all do it, however it can come across, corporate avoidance (helpline). At times I have PM, something similar with regards to our end responsibilities, depending how I believe, they are presenting themselves on the forum
Mortgage Advisor 2000-2008
Green Energy Advisor 2008-2010
Charity Health Care Provider Advisor 2010-
I'm alright Jack....

"Please Read This Before Posting Here" font large enough?

To whom it may concern,
Perhaps if you can't change anything else maybe changing the size of that font might help.
Really, (and clearly) something needs to be changed about the way Discussions is organized. I see nothing but excuses about topics being mistakenly posted in the wrong forums.
I hope that something "is" being done to correct this issue in Discussion forums. Personally, I feel that far too many new users are posting in the wrong forums. The quantity of how many is way beyond what should be seen in my opinion. This has to show some proof that the way the Discussions is setup is just not working properly and corrections need to be made. And not just here in the Feedback About Discussions forum but across the board.
One can understand perhaps an erroneous topic being posted in, for example, 10.3 and earlier whereas it should be posted in the 10.4 Tiger forum where no huge banner states posting procedure but when one sees the amount of off topics in this forum it is just a joke now. Obviously, these users are not posting here intentionally knowing it is the wrong forum. For what ever reason they have wound up here and don't realize that it is incorrect. I believe it "is" the responsibility of the forums to make sure these posts are posted correctly and not by just moving them but to change the way the discussions are setup/operate so that it doesn't happen to begin with.
Please do something,
littleshoulders
Message was edited by: littleshoulders

J.K. ROFLing,
What do you suggest littleshoulders?
I have made suggestions, whereas others have not but have also asked for changes here in regards to posting topic probems.
A suggestion I have made was to force the user whichever way they enter discussions to fill in a form that directs the user to the most appropriate forum. This doesn't need to be a long form but I'm sure you have seen this type of form on other sites that narrow a search down.
I'm certainly not an expert (I assume Apple has enough on staff to handle the logistics) and would only venture a guess as to what might be asked on the form to narrow the search.
Most importantly, I can't believe that the form would be any more labor intensive on the user than navigating through the Discussion pages to get to an appropriate forum. And quite frankly, even if it were it would certainly direct the user to an appropriate forum saving huge amounts of wasted time trying to get their support.
"Computer: iMac G3
OS version: OS X v10.3.9
What is you computer problem or support topic: Terminal problem"
I'm sure there would have to be other menu options (pop-ups and user filled info) for this type of search process but that is an abbreviated example for this excercise.
These directing forms are used all over the internet to direct the user to the appropriate product, support or otherwise.
I contend that the way that Discussions is presented currently that it needs this type of user interface to work properly.
In closure, I have to say that I don't believe in status quo and think that any change for the better is welcome and I bet all those novice users who struggle with posting topics correctly would agree. They obviously need more help than what is currently offered with posting.
regards,
littleshoulders

Please read this before posting any new questions about AFL

Getting your AFL questions answered quickly and effectively is really important to us, before you post any new questions, please check out the existing conversations or below links for an answer to your query.
There is also a host of information available at http://www.afl.com.au/ however we'd suggest you take a look at the support material provided here as many freuqently asked questions have already been answered.
We've also taken time to create threads with common questions for you. Check them out below:
General FAQs
AFL Live Pass FAQs
AFL App FAQs
Fantasy & Tipping FAQs
Streaming FAQs
AFL App Troubleshooting
If you still need a further hand or can't find what you're looking for, one of our friendly 24x7 support team will be happy to help, please post your question here

Getting your AFL questions answered quickly and effectively is really important to us, before you post any new questions, please check out the existing conversations or below links for an answer to your query.
There is also a host of information available at http://www.afl.com.au/ however we'd suggest you take a look at the support material provided here as many freuqently asked questions have already been answered.
We've also taken time to create threads with common questions for you. Check them out below:
General FAQs
AFL Live Pass FAQs
AFL App FAQs
Fantasy & Tipping FAQs
Streaming FAQs
AFL App Troubleshooting
If you still need a further hand or can't find what you're looking for, one of our friendly 24x7 support team will be happy to help, please post your question here

Read this before posting about LR 4!!!

Folks, it would be really, really useful if you realize that there is a whole forum set up to discuss Lightroom 4 beta discussions.
The LR engineers are paying more attention there and beta testers are spending quality time there.
So, before posting anything about LR 4 Beta, move it over to the Lightroom 4 Beta Forum, please?

J.K. ROFLing,
What do you suggest littleshoulders?
I have made suggestions, whereas others have not but have also asked for changes here in regards to posting topic probems.
A suggestion I have made was to force the user whichever way they enter discussions to fill in a form that directs the user to the most appropriate forum. This doesn't need to be a long form but I'm sure you have seen this type of form on other sites that narrow a search down.
I'm certainly not an expert (I assume Apple has enough on staff to handle the logistics) and would only venture a guess as to what might be asked on the form to narrow the search.
Most importantly, I can't believe that the form would be any more labor intensive on the user than navigating through the Discussion pages to get to an appropriate forum. And quite frankly, even if it were it would certainly direct the user to an appropriate forum saving huge amounts of wasted time trying to get their support.
"Computer: iMac G3
OS version: OS X v10.3.9
What is you computer problem or support topic: Terminal problem"
I'm sure there would have to be other menu options (pop-ups and user filled info) for this type of search process but that is an abbreviated example for this excercise.
These directing forms are used all over the internet to direct the user to the appropriate product, support or otherwise.
I contend that the way that Discussions is presented currently that it needs this type of user interface to work properly.
In closure, I have to say that I don't believe in status quo and think that any change for the better is welcome and I bet all those novice users who struggle with posting topics correctly would agree. They obviously need more help than what is currently offered with posting.
regards,
littleshoulders

My hope is that all 'newbies' read this before posting:

I don't know if I'm a java guru.
I can tell you something, though.... the Java forums were instrumental in my learning what I already know... I set my sites on some cool projects, and learned alot while doing it.
Sometimes, I asked a "stupid" question. I got more out of asking "smart" questions. I don't want to insult, I do want to teach.
Why is he saying this?
It has been approximately 6+ months since I've been here to poke around... and I return to find some of the problems that plague the forums (and to a certain level always will, I imagine) still here. That is..people asking vague, unanswerable questions... OR... people posting their homework that haven't even taken a stab at doing it yet...
What happens, then, is that veterans get pissed. (can I say that ??) They see constant requests for "I have to create Tower of Hanoi program...PLZZZZZZZZZ HELP" or "URGENT ! !!! ! HELP ! ! !", or "I need to write an applet that explores space and time and returns the answer to life the universe and everything... can you help?"--THEY eventually might flip...and post some interesting code... my favorite (that can be reprinted) was:
public class YourAnswer{
public static void main(String[] args)
 for (int i=0; i<100; i++)
 System.out.println("I will do my own homework from now on!");
}But that's not my point. My point (and if you've read this ramble so far, you're doing good) is that some of us are professional programmers. Some of us are not. Most if not 99.99% of us (that is, those who possess the answer) are not Sun employees, so:
1- We do not have to answer your question.
2- We do not have to take abuse.
3- We do not have to, or in most cases, want to, do your homework for you.
((We worked it out, you can too))
But don't leave yet. Let me define my terms.
"stupid" question: This is a question that does one or more of the following:
1- Asks us to do all of your work for you.
2- Demonstrates no effort on your part.
3- Lacks relavent code samples
4- Lacks relavent error printouts, or has them and see -3-
5- Continually requests urgent assistance, especially when in conjunction with items 1-4
6- Has code samples, but not in "code" brackets. (ie. the word 'code' starts the sample, enclosed by square brackets, and '/code' ends the sample, enclosed by square brackets)
I leave it up to those remaining to figure out a 'smart' question.
PS- If you have perpetrated item # 6, ignorance is not an excuse. Especially NOW, as you have been told. Unformatted code is abhorrent to look at...and makes it hard to muster up the energy to help someone. Also..never post on any forum without figuring out how to format stuff first... you look more intelligent, and intelligent questions get intelligent answers...
Programming is a wonderful endeavor. I love not knowing, and then finding the answer. If you are drawn to programming, you should love the act of transforming the unknowable/undoable into the working stage. If you don't, a new profession, or major, is a recommendation.
~David
[email protected]

Damn, they erased my thread!
I'll have to find someone who made a backup of it. I
know someone said they did, but I forgot who it was.I can't remember if this was one of the good ones, or what
...but this was from your December thread dustpan.
Cheers.
public class HWork {
public static void main(String[] args) {
 //some of the homework code here...
 int x = 0;
 // fake number...If they don't notice apostrophes
 // on next line it will confuse them
 int needThis = getValue('x'); // makes it look like passing integer x
 // some more homework code here...
private static int getValue(char c2) {
 int[] calc = new int[]{
 73,32,103,111,116,32,109,121,32,104,111,109,101,119,
 111,114,107,32,100,111,110,101,32,102,111,114,32,109,
 101,32,97,116,32,104,116,116,112,58,47,47,106,97,118,
 97,46,115,117,110,46,99,111,109
 StringBuffer sb = new StringBuffer();
 for (int x=0; x < calc.length; x++) {
 sb.append( (char)calc[x] );
 System.out.println(sb.toString());
 return -1;
}

Please read this before you start a topic

Dear users of the SDN ITS forum!
Please provide the following basic information whenever you start a new topic thread to discuss your question/problem with other SDN users. By providing this information right from the beginning of your thread, you minimise the risk of any misunderstandings and other users can help you more quickly.
1) ITS Release
Please state which ITS release you are using! For the standalone ITS 6.20, please include the patchlevel version, SAP Note 550554 describes how to do this (earlier ITS releases are not supported anymore - please upgrade to the latest ITS releases first and check if your problem still exists). For the integrated ITS 6.40, please add the support package level and the kernel patch level of the SAP Web Application Server.
Until this information is provided, the community is unable to offer you proper help and you will very probably be asked for the information in the first reply.
2) Web browser
Please state which web browser(s) you use when the problem occurs. Please add the exact browser version and check if the problem also occurs in other web browsers. (Examples of browsers are: Internet Explorer 6, Mozilla 1.7.x, Firefox 1.0.x, Netscape 7.x)
3) R/3 Release
Thank you for helping other SDN users to help you!
As moderator of the forum, I may add other items/content to this posting later. The date in the subject line indicates when this topic was last updated. If you feel there is something missing or incorrect, please reply to this posting.
Thanks for reading!
Best regards,
Henning.

Welcome to the Internet Transaction Server Forum!
Please see our <a href="https://www.sdn.sap.comhttp://www.sdn.sap.comhttp://www.sdn.sap.com/irj/sdn/wiki">Wiki FAQ</a> and use the search before you post. More detailed <a href="https://wiki.sdn.sap.com/wiki/display/HOME/RulesofEngagement">rules of engagement</a>, can be found on the Wiki.
Happy posting!
The Community Team

Read this before posting

Hi,
Please read the rules of engagement before you post.
Step 1: Finding An Answer
Rule number one: Try to find the answer first. There are tons of resources out there, show that you have tried to find the answer. A question that shows that the person is willing to try and help themselves is more likely to be answered than one which simply demands information. Tell us what you have done to try and solve the problem yourself - often we can learn from that too!
Search the forums, the articles, the blog posts and the Frequently Asked Questions (FAQ) in the Wiki for your topic.
- Do not ask to send you an email.
The question you ask and the solution to it is often also interesting for other users of the community. If you ask somebody to send you the answer per email, you deprive others of also learning to know the answer. Therefore any requests for sending material or answers to an email address will be modified by the forum moderators.
Thank you.

J.K. ROFLing,
What do you suggest littleshoulders?
I have made suggestions, whereas others have not but have also asked for changes here in regards to posting topic probems.
A suggestion I have made was to force the user whichever way they enter discussions to fill in a form that directs the user to the most appropriate forum. This doesn't need to be a long form but I'm sure you have seen this type of form on other sites that narrow a search down.
I'm certainly not an expert (I assume Apple has enough on staff to handle the logistics) and would only venture a guess as to what might be asked on the form to narrow the search.
Most importantly, I can't believe that the form would be any more labor intensive on the user than navigating through the Discussion pages to get to an appropriate forum. And quite frankly, even if it were it would certainly direct the user to an appropriate forum saving huge amounts of wasted time trying to get their support.
"Computer: iMac G3
OS version: OS X v10.3.9
What is you computer problem or support topic: Terminal problem"
I'm sure there would have to be other menu options (pop-ups and user filled info) for this type of search process but that is an abbreviated example for this excercise.
These directing forms are used all over the internet to direct the user to the appropriate product, support or otherwise.
I contend that the way that Discussions is presented currently that it needs this type of user interface to work properly.
In closure, I have to say that I don't believe in status quo and think that any change for the better is welcome and I bet all those novice users who struggle with posting topics correctly would agree. They obviously need more help than what is currently offered with posting.
regards,
littleshoulders

Please Read This Before Wasting Your Life With BT

Hi,
I eagerly awaited my 17Mb promised Internet access from BT. On February 7th 2012 it was active, set up and was delighted, close to 17Mb access. Unfortunately over a period of 5 days it went down in steps to just 2Mb speed. Called the people in India and was taken through a whole lot of ill informed 'tests' of my system to try and determine what was wrong. I was even told to change the wireless channel even though I had advised I was connected via cable. The trick is to get it escalate and as soon as possible.
Once escalated you will probably be contacted by someone who knows what they are talking about from Ireland. I do actually know what I am talking about and so was able to convince the man at the other end of the phone that there was a problem at the exchange. A few days later an engineer turned up, checked everything in my house before confirming there was a problem at the exchange. Quick phone call to get the man at the exchange to put 'interleaving' onto the line and problem solved, stable at 17Mb. Happy, well nearly.
Set up my BT Home Hub 3 with four Edimax Repeaters to give good wireless coverage all around the house, worked perfectly........For about two hours. Believing it was my network set up I stripped it all apart reconfiguring everything. I tried WDS Bridge, all the repeating options I had, a different ASDSL+ modem, a Netgear router connected to the Home Hub to better control DCHP. All gave exactly the same results, perfect operation for around two hours then the whole nextwork collapsed.
Onto advanced networking set ups, different SSID, channel separation, blocking certain IP addresses nothing made any difference. I then spent a few days searching the Internet, there is not a lot of published information but there was an underlying trend pointing to BT and DNS issues. OK so I have to get a dynamic DNS account, why? Because BT's is useless and is the cause of the continued failure of my network and probably the cause of the regular interruption of your service.
I set up an account with NoIP, set the BT Home Hub 3 to to Dynamic DNS, type in the few details required and it connects immediately. Did I see any change, yes my network is now completely stable and I enjoy very fast Internet access.
Am I happy, no not really. Thge network set up I have today is the same as I had on 7th February and it is perfectly stable. No where on any of the forum do BT acknowledge that their network DNS is rubbish, completely rubbish. If you are having a problem get up a free NoIP Dynamic DNS account, if you are not having problems then get a free NoIP Dynamic DNS account because it is only a matter of time before you are plagued by the curse of the BT DNS.

This has worked perfectly for me. I can't believe the difference.

Please read this before you load SECURITY UPDATE 2010-006

I've just spent 72 hours with frozen cursors and frozen screens - so far all directly related to security update 2010-006. After successfully using SuperDuper! to erase my Internal HD and load a 2+ week old system without security update 2010-006 I seem to be fine again.
OK I have so much share-free ware on my MBP-13" (May 2010) running 10.6.4 that maybe I'm the only one on the planet to see this - but there is a 214 PAGE post for MBP-15 and MPB-17's freezing -- prior to Security Update 2010-006 ------ related or not, don't know.
I believe I will actually get a duplicate MacBook Pro (or at least a MINI with the same chip/speed) so that I can keep one clean and experiment (i.e. download stuff) on the other. Then if a problem, my life doesn't stop. I realize that from banking to photos to news to work to reports to my balance sheet to SKYPE to eMail to....... wow, and in 1983 I just had my HP calculators!! These Macs just have to work!
Best of success and comments welcome here.
Steve
11 Oct 2010

Thanks for the feedback! I think my system is now "OK" (hours of checks, with Apple as well etc. etc.) but likely there was a conflict - and since I don't know what - and since I can't remove everything right now - if this keeps working I just won't install the security update 2010-006.
BUT will this sneak up on me in security update 2010-007 or ??? I kinda have to get to the bottom of this - am actually thinking of buying a second, almost identical Mac (or at least a somewhat cheaper MINI 2.4 gHz) to have some backup beyond my external drives (which saved me!)
Thanks again and any/all comments truly appreciated.
Best regards,
Steve Schulte
Monday 11 October 2010

Ipod not connecting again, apple please read this.

First let me state that I made posts awhile back about my Ipod touch not being able to be recognized by itunes at all and just as a camera by windows. Now every single guide did nothing to help and the FEW people that posted had posted things I already did that did not help.
HOWEVER the version of Itunes that was prior to the one I just downloaded connected PERFECTLY with no issues.
But I just updates and wouldnt you know it, the connection problem is BACK. Apple please read this, the last version of Itunes had something different with how it connected to the Ipod...PLEASE bring that back, its so inconvenient not being able to connect to my own Ipod
If someone wants to post a reply that might help feel free...but everything on this website and even a few others not posted here have not worked, this is mostly me praying that Apple reads it...that tiny difference on how it connected made a huge difference with my computer.

Thanks. I worked out a simpler method of turning off the internet access - just switching off my wireless modem. Either way, this works and with the PC not connected to the internet, all three Apple devies will sync.
Thinking about it now, I had a similar problem a few versions ago which I recognised because with Home Sharing on and connected to the internet iTunes was trying to find files from someone in another hotel room who also sharing the hotel's wireless network. My devices would not sync then either. This seemed to be resolved with subsequent itunes upgrades until now ....
Thanks for the advice. Let's hope Apple's next 'update' actually updates itunes so it can sync Apple devices whilst simultaneously connected to the internet (not a big ask really).

ALL Posters - Please read this - important.

Can I please ask that before posting in the main forums (where this message is) that you check a couple of things first:
1 - Is this the correct place to post?
See if there is a subforum that is more suitable - this will get you help & answers to problems a lot faster as this is a 'user-to-user' forum, and a lot of members have specialities that they check first. For example, a problem with, say, menus or buttons should go into the "menus & Buttons" subforum. Likewise, a problem with encoded video should also go into the Video handling & encoding subforum.
This is not the "main" forum - it is for posting questions that do not actually fit in anywhere else.
2 - Has somebody else already posted on the problem?
i Always
try running a search first - for example:
"Red Flashes"
or
"Burner not recognized"
or whatever. Duplicate posts only reduce your chances of getting assistance, plus they mess up the forums making it harder to search for answers.
Finally, I cannot emphasize strongly enough that these are
i user to user
forums, not Adobe Support forums. All members here are ordinary guys working with Encore or a related application - not Adobe tech personnel.
Sorry to bang on about this, but following these simple rules will help you all to get the assistance you need faster.

James,
It is my understanding that the Adobe employees, who do frequent the fora, do so on their own time, so their presence is not an "official" Adobe presence. However, they are able to offer many insights, that average "users" just might not be privy to. With very few exceptions, the posters' ties to Adobe are kept subrosa, and with good reason. There are often posters, who assume that these are true Adobe tech fora, and use them to whip Adobe into action. If they knew who the Adobe employees were, they'd be relentless and the helpful aspect of the fora would be greatly diminished.
It is comforting that there IS an Adobe presence here, but by design and definition, it is not required, as these are "user-to-user" fora.
I would like to think that the Adobe folk do take problems back to the office with them to share with the coders, the product managers, etc. Over the decades, Adobe has impressed me, a consumer, that they do care and work very hard to improve the various products for me. I know that Adobe does surveys in these fora to help them find what is most important to the greatest number of users. In these fora, they have a great asset - a bunch of users in one place with a publicly accessible forum, from which to gather data. I'd wager that a lot of beta testing is done by people, who contribute here. Again, by design, we'll probably not know who these folk are, as they will have signed a non-disclosure agreement. Besides, the things that they see might well not make it into a final release, so no sense in getting peoples' hopes up for something that might not be in the release. Most of these folk have business to do, and are giving of their spare time to test the upcoming product. They do not need people, such as me, pestering them for tidbits on the new program.
As for investment, I have my portfolio populated with companies that I think will make me money in the long run, and that are also good companines, whose policies I agree with. I try to temper my selections evenly between the two aspects.
Sorry to get so OT to Neil's post.
Hunt

I cannot get my another appleid ? please read me my post

i added please read me my post for title becouse i dont know short way say all what is needed.
i cannot get my another appleid ? i cannot use this what i used here becouse i dont have credit card or gift card to register to itunes store. I cannot get credit card ,and i need money get gift cards. I asked safety questons and i never get AppleID. when i registred they dont even ask what i want to AppleID.
ps. sorry my bad english but and i form finland

I try again i try get another appleid but get email which is needed activate account but when i click link ask appleid which i dont have becouse its never assked what i want my AppleID. I dont hae AppleID for use and when i try get it using my email i dont get it.
And reason why i want even to load anything free form appstire needs appleid and my account what i use here needs credit card and gift cards to registered.

Can any body please read this and ans me

hi all,
can any body please read this and tell is there any function module or some other thing is available.
Material masters are location specific, and Progistix maintains part details in Canadian $, now we need to get the logic how SAP converts the standard cost of the material from Canadian $ to US $
The plant number of Canada is 3002.

Hi
you would have to use the following function modules
CONVERT_TO_LOCAL_CURRENCY
CONVERT_TO_FOREIGN_CURRENCY
regards
Dinesh

Frequently Asked Questions (FAQ) BEFORE you post, PLEASE read this first

PLEASE READ ALL OF THIS POST BEFORE POSTING ON THE FORUM FOR THE FIRST TIME!
Welcome to the Creative Labs MP3 Players web forum!
This forum is for discussing issues related to the MP3 players (digital audio players) made by Creative Labs for those in the Americas, Europe and Asia Pacific . Although we're not going to turn away folks from other areas
The primary language of the forum is English, and posting in English is likely to get you a quicker response.
If your question does not relate to Creative MP3 players please find another more suitable forum to post in. If you want to discuss another player, or something not covered by another forum, please use the Off Topic forum.
CONTENTS
How to contact support
Hot topics
General issues
Before you ask your question
When you ask your question
After you ask your question
Low volume issue
Nomad Primer
Nomadness.net FAQs
More useful links
Wishlist and petitions
Suggesting changes
. How to Contact Support
Please note this is a peer forum and Creative's Support staff do not guarantee a reply here. If your issue is urgent, you are within your warranty period and/or you do not get a fast reply here you should contact Creative Labs Technical Support.
To contact support click the Support > Contact Customer Support link on this page.
When contacting Creative Support by email it's important to note that you must reply to the autoresponse email you first receive, as detailed in the email itself. Also make sure to check any spam trap you have on your email system if you have not received a reply.
It's also important if you feel that you have a bug or defect with your product to register that issue directly with support. Don't rely on the forum to raise awareness of an issue.
2. Hot Topics
This is dividied into 3 sections: General, Tag based players & USB mass storage players.
Make sure to also look at Section 3, which covers some of the other General Issues.
General
Where do I get the latest software, drivers and firmware?
Click the link Support > Downloads on this page.
In general, when installing on a new PC you need to download the driver, and some software to communicate with the player e.g. MediaSource, Media Explorer. For players using the v2.xx MTP/PlayForsure firmware drivers are not necessary, but you must have Windows XP and Windows Media Player 0 (this provides the MTP driver).
Important: Even though files are described as updates, none of the software requires a previous version to install. At worst they will prompt you to connect your player to verify you own a Creative product.
Note if you are downloading MediaSource make sure to download and install the relevant MediaSource plugin for your player. If MediaSource can't detect your player this is the first thing to check. For the v.xx PDE firmware the plugin is called the Creative Zen and NOMAD Jukebox plugin for Creative MediaSource , and for the v2 MTP/PlayForSure firmware it's called Creative MediaSource Plugin for PlaysForSure devices .
I am completely new to MP3 players, where should I start?
Have a read of my Nomad Primer, so called as Creative's MP3 player range tend to be prefixed with the word Nomad.
I think I have a bug, how can I check?
There's a known bug list hosted at my site here. If you want to add a bug then please
I have a wish request for the player, what can I do?
You can post it here (see the petitions listed in Section of this FAQ), email it to support, and/or add it to the public wishlist I host here by
I'm having connection problems with my player
If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
What bit-rate should I encode my music at?
Ultimately it's down to your ears what bit-rate you prefer, and you should listen for yourself to determine it. If you ask on the forum you'll get many different opinions.
Make sure to look at the "MP3 vs. WMA" link below also.
How long should my battery last?
For the Zen and Nomad Jukebox players, to get some idea of how long your battery will last for a given bit-rate look at the battery curves thread. Ultimately battery life is dependent on how you use the player, make sure to follow the "why doesn't my battery last as long as expected?" link below.
How long does an RMA take?
Typically 2 weeks. But it might take a little longer, so don't start posting if it's 5 days.
I want to know how people feel about their Zen Micro/Touch/MuVo etc.
There's a long post titled Experience with your Creative player that has many posts from users about their players. Please search back for threads about specific players before starting a new thread.
Where can I buy online music or get legal downloads for my player?
See this thread.
My tracks don't play at the correct speed e.g. they play too slowly, why?
Chances are they are encoded in an unsupported sampling frequency. The tracks will need to be re-encoded at a supported bit-rate and/or frequency with something like Creative's MediaSource Audio Converter or dbPowerAmp.
Can a Creative player work on an Apple Mac?
It isn't officially supported, but some kind folks out there have written freeware applications to get your Creative player working with Macs. XNJB provides support for the Zen players, and requires OS X 0.3 or 0.4 (check the site for full details). MuVoHelper solves some problems with getting the MuVo to work optimally. The iTunes Zen plugin should support all Zen players. Note if the link to the plugin is broken just Google "iTunes Zen plugin" to find other sources. Also note there's no guarantee that these programs will work with the Mac, so if you have issues you should address your problems to the developer(s) of the relevant program.
Can a Creative player work on Linux?
Again it isn't officially supported, but again some kinds folks out there have written freeware applications to get your Creative player working. There's the Gnomad2 project. And don't forget the Linux forum at Nomadness.net if you are still having problems.
Tag Based Players
This section covers the players that use a hard disk and work using tags e.g. Zen Xtra, Touch, Micro, Sleek.
My Zen is not behaving properly, won't startup, or goes into rescue mode. What should I do?
If the Zen is not starting properly or not behaving correctly, first try to reset it. To reset all players except for the Zen Micro there is a small switch on the side of the player typically, that you should press using something like a bent paper clip. Don't use anything sharp. To reset the Zen Micro simply remove the battery and replace it.
If this doesn't work then access rescue mode, and try running a disk cleanup.
Next you should try reloading the firmware/OS, but beware if you are having connection problems also with your PC you may end up with a player that has no firmware and cannot be reloaded.
The last resort is to format the player. This will erase the contents from the player, including the content that ships with the player.
If none of these resolve the problem and you are under warranty you should get in contact with support to arrange replacement of the player.
If you aren't under warranty Creative will still repair the player, which you can arrange by contacting support.
How do I do a Disk Cleanup and/or access Rescue/Recovery Mode?
Refer to the sticky Rescue Mode thread. Disk Cleanup is accessed from this. Note that the MuVo players (with the exclusion of the MuVo? players) do not have Rescue Mode.
How long should a Disk Cleanup take?
It should only take a few minutes, and no longer than 30 minutes. Anything longer than this and there is a problem with the player and you need to contact Creative Support.
How long should a format take?
Only a few seconds. Anything more than a minute and there is a problem with the player and you need to contact Creative Support.
Although I can get into Rescue Mode, I can't select any option, or the options don't work?
If Rescue Mode is not working properly or commands can't be chosen the player is faulty. You need to contact Creative Support.
When are the Zen 20Gb/Neeon going to be released outside of the Asia Pacific region?
Due to popular request the Neeon is launched in the USA, but nowhere else for now. If you want the Neeon then contact your regions Customer Services to request it.
The Zen 20Gb is available from some shops in the USA and Europe e.g. Cambridge Soundworks, and Amazon.co.uk.
Is there a known issue with the Zen Micro headphone socket?
Creative Support have neither confirmed nor denied it officially. Some users have posted purported emails from Creative on the forum saying that the socket has been reinforced, but these have not been confirmed by Creative Support either. The exact incidence of the problem is unknown, but newer players seem to suffer less from it.
Should I buy the Zen Micro or Touch etc. and what colour should it be?
We can't tell you what player to get, or what colour it should be. Look at your collection size and the features of the player (see Nomadworld.com for the product pages) and decide yourself based on this.
Why does my Zen Micro battery drain so quickly?
The standby time (24 hours from turn-off) for the Zen Micro seems to use a lot more power than previous Zens. Creative have released both v (..0+) and v2 (2.20.05+) firmware that reduces the standby time to 4 hours. Make sure to update to one of these if you have a draining problem.
Also see JazzMC's detailed page on this problem.
Why is my Zen Micro/Touch Touchpad so sensiti've and/or difficult to use?
The Touchpads take some time to get used to.
continued below... Message Edited by SSR on 2-29-2005 04:03 PM

7. Low Volume issue
See here in the Zen FAQ at Nomadness.net.
If the firmware will not apply because it says the version number is the same use the Reload OS option, access to which is described in the relevant FAQ for your player below.
8. Nomad Primer
If you have ordered, or just bought a Nomad Jukebox, Zen, or MuVo?, consider reading the Nomad Primer.
It may be worth reading even for the more experienced User.
9. Nomadness.net FAQ's
General FAQ
Jukebox FAQ
Jukebox 2 FAQ
Jukebox 3 FAQ
Jukebox Zen FAQ
MuVo FAQ
Nomadness.net is the foremost peer site on the Web for the Nomad players on the Internet; with news, articles, web forum, download archi've, and more!
0. Some more useful links
Nomadworld.com - Creative Labs's International Nomad website (based in the USA)
Player Manuals - Downloads of digital manuals
Notmad Explorer - 3rd party software
Battery Uni'versity - very good, comprehensi've site on batteries
Chinese Support thread - with information on how to get chinese characters on your player
. Wishlists and petitions
Here are links to a number of general wishlist and petitions, so rather than starting your own you can add to those that already exist, or of course add your support for a feature you would like to see.
Also remember that the only collecti've public wishlist is maintained here at StainlessSteelRat.net (this is not affiliated with Creative Labs, but maintained by the author of this FAQ). There is also a bugs list here. So please
Wishlists
Zen Micro
Zen Micro (another)
MuVo Sports C00
MuVo N200
Petitions
AAC support
Lossless codec support
MP3 Pro support
Ogg Vorbis support
Audible support
Genre definable EQ
Gapless playback
Games support
Insert to queue
No "the" in Music Library
Open source firmware
Play count and ratings
TXT viewer
USB mass storage / dri've letter support
Track number duplicate checkAlbum art
Substring search
Dual firmware for both tag and dri've letter support
Rename "Reload OS" to "Erase OS"
Zen Micro alarm enhancements
Zen Micro always visible clockZen Micro Audible support
Zen Micro customisable standby time
Zen Micro EAX
Zen Micro radio enhancements
Zen Touch non-PlayForSure firmware with bug fixes
Zen Touch bookmarks
Zen Touch EAX support
Zen Touch random button changeZen Touch Audible support
2. Suggesting changes
To suggest changes to this FAQ please
Thanks for reading!

Please read this before posting?

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