Can't get any music onto shuffle from my iBook!

I have had an ipod mini for a year and a half, and no probs transferring and updating from my iTunes on my iBook(although will not update unless I restart the computer...maybe this is standard, not sure).
I have recently bought a Shuffle, and I intalled the accompanying CD-ROM, then plugged the shuffle in and although it is appearing on the desktop, it is not being recoginised by iTunes. The info booklet that came with the shuffle said it would automatically open up iTunes and let me upload some music, but I can't seem to find anyway to get music onto the shuffle at all. Have tried all the tricks in the trouble shooting section of the info book, but no success on my iBook.
A friend tried it on their PC at home and got music on no problem...it seems ridiculous that I can't get music onto it from an Apple computer.
any ideas most appreciated
ciao

Choose About this Mac from the Apple menu and note your system version; if it is 10.2 through 10.26, you can download the 10.28 updater. For Mac OS X 10.3 systems, you can download the 10.37 updater. If you purchased a new iBook two years ago, it requires Mac OS X 10.3 or newer to run.
(10333)

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Symptom
One or more of the following occurs:
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Can't get any music onto shuffle from my iBook!

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