Can't get past the licensing screen in Premier Element 10. I've had the program for 2 years with no problems at all. Suddenly the licensing window shows up and won't go away. AMD processor - ASUS MOBO - Win 7x64

Out of the clear blue - the Premier Elements Organize "Licensing Agreement" shows up on my screen. I click "Accept" - it goes away - and within 5 seconds pops up again. I can't get past it. I've used the program successfully for over 2 years. Anybody else having this problem? I use Win 7 x64, I have TONS of disk space (read over 570 GB free on "C Drive"). I have 12GB of DDR3 Memory. I'm using an AMD 6 Core processor with an ASUS mobo. All other programs work fine including several other Adobe programs.

jazztrptman3
Thanks for the follow up. Sorry the news is not better.
Have you done a Tools/Error Checking for the Local Disk C?
Then, maybe
In your uninstall/reinstall troubleshooting, have you
a. uninstalled using the usual Control Panel route
b. did a ccleaner run through with its regular and registry cleaning parts
CCleaner - PC Optimization and Cleaning - Free Download
c. reinstall with antivirus and firewalls Off.
I have been doing some searches....any chance you have a RAID configuration change in your computer environment?
Can you right clicked the program desktop icon and select Run As Administrator? If so, please do so. Are you still running the program from a User Account with Administrative Privileges?
You might want to take a look at some of my encounters with activating Premiere Elements and see if there is anything in that which applies to your situation.
ATR Premiere Elements Troubleshooting: PE12: Premiere Elements 12 Editor Will Not Open
Is your input that you can get paid technical advice from Adobe Tech? I am not sure if it offers (even for a fee) troubleshooting for earlier versions.
Please update us on your progress when you get a chance.
Thanks.
ATR

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Message was edited by: Debbie Wach

Hi Debbie/Gregg -
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navyshrink wrote:
Today I did a complete restoration of my HD using Time Machine.
Did you use a Leopard disc for that? If so, that's your problem: you must use a Snow Leopard disc to restore a Snow Leopard backup.

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Can't get past startup grey screen or progress bar.

Running late 2011 Mac Book Pro. Recently added a SSD which runs software and the HDD for user data. All was running fine with data migration etc. Running Yosemite all updated. 16GB Ram.
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Ran fsck -fy in single user mode.
Changed RAM and ports.
Won't boot from the HDD which still has the operating system or from OSX Install which is on an external drive.
Ran a recovery boot up with download from Apple.
Ran a hardware test (extended and normal) with no errors.
Cleared PRAM and SCM.
Won't give me the option to boot from time machine back up.
Tried to to boot from recovery partition.
Would not mount as an external drive but could only daisy chain through another hard drive so not sure if it doesn't mount or wouldn't when daisy-chained.
None of this has worked and leads to either a grey screen or progress bar stopping halfway.
Unable to get an appointment at the Genius Bar and don't want to take it to a premium reseller as would rather Apple look at it first.
I know it must be a hardware issue but don't know what hardware!
HELP!

Rwilliamt wrote:
Running late 2011 Mac Book Pro. Recently added a SSD which runs software and the HDD for user data. All was running fine with data migration etc. Running Yosemite all updated. 16GB Ram.
Was using photoshop and it grey screened. Have tried lots of different things-
Won't boot in safe mode or verbose mode.
Ran fsck -fy in single user mode.
Changed RAM and ports.
Won't boot from the HDD which still has the operating system or from OSX Install which is on an external drive.
Ran a recovery boot up with download from Apple.
Ran a hardware test (extended and normal) with no errors.
Cleared PRAM and SCM.
Won't give me the option to boot from time machine back up.
Tried to to boot from recovery partition.
Would not mount as an external drive but could only daisy chain through another hard drive so not sure if it doesn't mount or wouldn't when daisy-chained.
None of this has worked and leads to either a grey screen or progress bar stopping halfway.
Unable to get an appointment at the Genius Bar and don't want to take it to a premium reseller as would rather Apple look at it first.
I know it must be a hardware issue but don't know what hardware!
HELP!
Time Machine is not a bootable copy - that is normal.
Apple hardware test can miss issues, see if it can run in loop mode (cmd+L) if you want to try to provoke an error - sometimes they appear to be temperature related, so start cold & allow it to warm up.
I'm unclear on the external disks & bootable OS's you tried, try to check that these disks also boot another Mac. A 10.10 installer on a USB stick should work on other Macs, but occasionally they can fail to support booting so you need to rule that out if you have other USB sticks.
I think an Apple store would be a good idea, it seems like the Mac is failing to boot from any OS's on different media, normally indicating a fatal flaw on the mac itself.
Also see if it fits into any of these…
https://www.apple.com/support/exchange_repair/

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Attachments:
image.jpg ‏2048 KB

Aftre the reset you need to configure correctly your router. Using Cisco Connect is the more easy way because it try automatically to sense the type of connection without asking to the user/operator. If you don't have Cisco Connect you have to configure manually using the web interface (http://192.168.1.1) but you need to know the right parameters for your ISP (and they depends only from your ISP, not from the router). You can try also to ark the customer support for your ISP or find another user with same provider and use similar parameters.
You can also try to re-download Cisco Connect software from here:
http://downloads.linksysbycisco.com/downloads/utility/1224662063213/CiscoConnect.E2000.1.3.11006.1.e...
Of course you can connect your computer directly to modem for the download, then reconnect router between you and your modem. Better to connect router to you computer with cable, not wireless for first configuration.
Ciao
Roberto

Can't get past the licensing screen in Premier Element 10. I've had the program for 2 years with no problems at all. Suddenly the licensing window shows up and won't go away. AMD processor - ASUS MOBO - Win 7x64

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