Can't launch Adobe Illustrator in Creative Cloud after update
I was able to successfully download Adobe Creative Cloud two days ago. I then downloaded the Adobe Illustrator app and was able to launch and use the app. Today when I logged in, it did not give me the option to launch the app. It said “Updates Available”. I clicked on that and downloaded the updates. It now says ”Updated” . It does not give me the option to launch the app. I have tried clicking on “Updated”, but nothing happens. I have tried logging out and logging back in again, and that did not work. How can I launch the app?
The Launch link provided in the Adobe Application Manager (AAM) is a convenience link provided after the first install. Once you restart AAM the Launch link is gone.
To launch the program on Windows find the application link in the Start Menu. On Mac OS X look inside the Applications > Adobe Illustrator CS6 folder for the Adobe Illustrator CS6 program.
Similar Messages
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Unable to sign in to creative cloud after updating to maverick
My Creative Cloud desktop app is completley blank and the icon is dimmed out. When trying to launch Illustrator or photoshop Im promted to sign in via Application manager and when doing so I get an error message that says:
'Error
There was an error with this action. Try again later.'
so right now I'm not able to launch any CC applications.. any help much appreciated!!
edit:
I have tried to uninstall and reinstall the creative cloud desktop app but no luck.
/martinHi All,
I also encountered the same error on my Apple Mac Book Pro running OSX Version 10.9.2 (Mavericks). First I encountered the "Error 13" where the Creative Folder was unable to complete the Installation and came up with a message "Error Starting Creative Cloud" Cookies Dir Cannot Make Folder /Cookies Permission Denied (Error 13). First I followed the below procedure :-
Completely Uninstall the Adobe Creative Cloud from the Applications.
Click on the Finder and Go to Folder ~/Library/Application Support
Right Click on the Folder and Click on Get Info (cmd+i) and refer to the "Sharing & Permission"
Unlock using your Password the Sharing and Permission Control.
Add the Username that you have logged in and make sure it has "Read and Write Access" Refer to "Sriharshaa Prabhakar"
Click on the "Small Settings Icon" and Select "Apply to enclosed items"
Click on Lock
Install the Adobe Creative Cloud.
I also encountered an error while logging into the Creative Cloud after successful installation. I chose the below method to resolve the issue"-
Quit the Adobe Creative Cloud from the Task Bar above.
Click on the Finder and Go To Folder ~/Library/Application Support/Adobe
Right Click on the Folder OOBE and Click Get Info.
Rename the Folder to OOBE.old
Launch the Adobe Creative Cloud
Loginto to the Adobe Creative Cloud and chose the Application that you want to Install.
Thanks for all the help and hope the procedure above helps people who are looking for step by step approach to solve this silly installation issue.
Regards,
Sriharshaa Prabhakar -
Why is there no tool panel on the adobe illustrator 6 creative cloud trial edition?
I would love to use this, but it isn't very useful with the tool panel, and I can't seen to find a way to open it. Is it really obvious or is it a terrible download.
If what is suggested above doesn't help you could try holding down the Cmd(Ctrl)-Opt(Alt)-Shift keys while restarting AI.
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Can not connect to adobe installer for creative cloud after purchase
any body else have issues
I just purchased Photoshop, but it won't download. Browser window says "Photoshop is downloading....", but nothing's happening.
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Why can't i download adobe premier from creative cloud?
why can't i download adobe premier from creative cloud? that app is not listed in it. why?
You must have a 64bit computer
Adobe's MINimums http://www.adobe.com/products/premiere/tech-specs.html
-Programs won't display if they will not install on your computer
-http://helpx.adobe.com/creative-cloud/kb/all-apps-displayed-aam.html -
Creative Cloud is installed and working on my computer, nevertheless the Application "Adobe Illustrator" appears as "Installed and Updated" but it is physically NOT in my computer.
I cannot find the Application in my computer, I installed Photoshop and other Apps, they are all to find in my PC, except Illustrator.
I tried to uninstall Creative Cloud and all the Apps that I had, I re-installed creative cloud but still it showed "Adobe Illustrator" as "installed and updated", even if I have no Adobe illustrator folder on my Computer, it really does not exist in my computer.
What is wrong with the Application?Klerica please see CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html for information on how to reinstall Adobe Illustrator.
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Do I have to be connected to internet when using illustrator through creative cloud? And can I change the language on the trial version if I would extend it to pay version? Thank you in advance.
Lelisa it is only necessary to connect to the internet periodically to receive updates and validate your membership. If you have an annual membership you can be offline for up to 99 days. You can find additional details at Activation & Deactivation Help.
I would also recommend reviewing Creative Cloud Help | Install, update, or uninstall apps which discusses adjusting the installation language. -
How can I install and activate adobe software under creative cloud purchased from other country?
Hi John,
I appreciate your prompt response.
We have an Australian client here in the Philippines and would want to purchase an adobe software under Creative Cloud Licensing.
Since this type of licensing is not yet available here in the Philippines, they are suggesting that they can purchase it in their country.
My main concern is, will there be any conflict upon installing/activating an adobe software under Creative Cloud which will be purchased from their country?
And what are the steps for installing and activating a software under this type of license. -
Can I transfer the purchase of Creative cloud to my other adobe account?
I have two accounts, one for school and one for work. I have purchased the Creative Cloud membership using my school email account. Can I transfer the purchase of Creative cloud to my other work account? Im trying to keep everything within one email.
I don't think it is possible to transfer the subscription from one email address to another.
You may need to cancel the subscription and place a new order under correct email address
You may contact Adobe customer service and confirm once
Open below link and click on still need to help
Contact Customer Care -
Problems launching Encore 6 within Creative CLoud
I can't get Encore6 to launch
Returns a message saying it will not launch without a serial #
My CCloud membership is up to date and all other apps launch??
Help!Yes,
Fairly complex process
Uninstalled
Downloaded and ran the cleaner app from adobe
Re downloaded
Re installed
Seems to work fine now
Thanks for checking back!
Pat
In a message dated 10/5/2012 3:34:45 P.M. Pacific Daylight Time,
[email protected] writes:
Re: Problems launching Encore 6 within Creative CLoud
created by David_B_ (http://forums.adobe.com/people/David__B) in Adobe
Creative Cloud - View the full discussion
(http://forums.adobe.com/message/4753134#4753134) -
Launching Photoshop from the creative cloud
Sorry for such a simple question but how do I launch Photoshop from the creative cloud?
What operating system and version?
In general on a windows system there should be shortcut to Adobe Photoshop CC in Start>All Programs menu and on a mac go to your Applications folder and in the folder called
Adobe Photoshop CC double click on the Adobe Photoshop CC.app.
On a mac after photoshop cc is started you can go to the dock, right click on the icon for photoshop cc, click on Options and click on Keep in Dock, which will place a shortcut to photoshop cc in the dock.
On windows you can right click on the photoshop cc shortcut in the all programs and choose Send to>Desktop (create shortcut) -
I am unable to get Creative Cloud to update my CC programs I have installed on my MacBook Pro. The programs were originally installed from a free year trial that my work was offered. It was an enterprise trial. Because I work with multiple translations, I installed the English language with Arabic support versions of Photoshop, Illustrator, and InDesign. The Creative Cloud desktop program shows that these programs are all "up to date" even though they are not. None of these programs allow me to go to Help>Updates either. That option is grayed out. I have read through several forums and help articles. I have done the following:
Uninstalled and reinstalled CC desktop program.
Logged out of CC desktop program.
Deleted the opm.db file.
Reopened the CC desktop program after deleting this file.
Uninstalling and reinstalling all of my CC programs on my MacBook.
There has to be something that I'm missing... or is it that I'm using the Arabic supported versions of these programs?
Any help would be greatly appreciated.Discussions of RE-installing
-http://forums.adobe.com/thread/1408331?tstart=0
-http://forums.adobe.com/thread/1398961?tstart=0
-and http://helpx.adobe.com/creative-cloud/help/install-apps.html
-using the cleaner after uninstalling and before reinstalling will usually help
-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html -
Hello , can you with a single account creative cloud , install on two computers ? (The one from home and one at work)
This will avoid me lugging around my mac, sorry for my english.
Margaux, photographerYes, this has been allowed with Adobe applications going back many years. A program such as Photoshop can legally be installed and activated on two computers at a time for the use of the single licensed user. You can't install legally on your own and a friend's computer for use by the two different people. Prior to Creative Cloud, there was an unwritten limit on how many times a given application could be activated, but there is no longer such a limit under CC. That means you could theoretically install on three or four computers, activating only two at a time, and then deactivating one or both before activating on another computer.
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Adobe Photoshop in 'creative cloud' need language change, Please Help!!
I have Adobe Photoshop in 'Creative Cloud', It's in English and I want to change the language in Dutch. Please Help!!
I just started out with Photoshop on my mac. So every instruction I learned so far (not much) is in dutch. Can anyone provide me with some instructions!
Thank you so much
HannahThere you go. How can I change the language of my Creative Cloud installation?
~ Arpit -
I cannot update my Creative Suite 5 programs. Getting these error messages...
Adobe Illustrator CS5 15.0.2 Update
There was an error downloading this update. Please quit and try again later. Error Code: U43M1D207
Adobe Pixel Bender Toolkit 2.5 Update
There was an error downloading this update. Please quit and try again later. Error Code: U43M1D207
Adobe Extension Manager CS5 5.0 Update
There was an error downloading this update. Please quit and try again later. Error Code: U43M1D207@them,
I'm just a user like you who volunteers my time here. Your technical question requires the response from a support engineer.
I do sincerely think you'll get a better response by asking in the Downloading, Installing, Setup forum which I referenced in post #3. They have support engineers who monitor that forum for these kind of issues. This forum can only deal with general issues. Sorry.
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