Can't login to obiee 11g analytics

Hi Guys,
Client has installed obiee 11g in a server sitting at different place. We have deployed our own repository and catalog. Now we can't login to obiee analytics. It does not accept any username or password created in weblogic console. But if we deploy oracle's default SampleSales repository, then we could login. Can't understand what's the problem!
It's throwing the following error:
[OBIPS] [ERROR:31] [] [saw.security.odbcuserpopulationimpl.searchidentities] [ecid: 004tnN1tfkXFw0XpLs_Aie0004ds000000,0:162] [tid: 3327710976] Error retrieving user/group data from Oracle BI Server's User Population API.
Unable to create a system user connection to BI Server while running user population queries
Odbc driver returned an error (SQLDriverConnectW).
State: HY000. Code: 10058. [NQODBC] [SQL_STATE: HY000] [nQSError: 10058] A general error has occurred.
[nQSError: 73006] Cannot obtain Oracle BI Servers from either the primary Cluster Controller (aaobiee.mm.co.za) or the secondary Cluster Controller () specified for the clustered DSN. (HY000)[[
File:odbcuserpoploaderimpl.cpp
Line:726
Location:
        saw.security.odbcuserpopulationimpl.searchidentities
        saw.security.userpopulationmanagerimpl.searchidentities
        saw.catalog.dirCache.getAllSharedFolders
        saw.CatalogAttributes.cache.cleanup
        saw.taskScheduler.processJob
        taskscheduler
        saw.threads
ecid: 004tnN1tfkXFw0XpLs_Aie0004ds000000,0:162
ThreadID: 3327710976
task: Cache/CatalogAttributes
Please help how do I resolve!!
Thanks,
BK.

Hi,
This is the exact format how my tnsnames.ora file looks. sorry, I can ping it in command prompt now. In my connection pool i tried first DSN = ab.bc.xy.zx, did not work. Then I saw oracle's default repository and changed my DSN to your suggested format starting from "DESCRPTION" to rest. Still no luck Do you think, i should put the same TNS in my local machine??
ab.bc.xy.zx =
(DESCRIPTION =
    #(ADDRESS = (PROTOCOL = TCP)(HOST = 10.20.30.110)(PORT = 1521))
    #(ADDRESS = (PROTOCOL = TCP)(HOST = 10.20.30.120)(PORT = 1521))
    (ADDRESS = (PROTOCOL = TCP)(HOST = 10.20.30.130)(PORT = 1521))
    (LOAD_BALANCE = yes)
    (CONNECT_DATA =
      (SERVER = DEDICATED)
      (SID = cap2)
thanks,
BK.

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