Can't open Manage Rules and Alerts after adding a shared MB

Have a customer who is using a Terminal Server Environment, all server's 2008 R2 and we're using Exchange 2010.
Office 2010 installed on all server's. 
If they add an additional mailbox to Outlook 2010, user's are then unable to open rules & alerts, no error message. It flickers and then nothing happens.
Nothing in event logs that I can see that suggests anything.
If I load up OWA, add a mailbox and then try to open mailbox - it works OK.
Outlook has been re-installed.
Office 2010 has latest service pack.
If you load up the shared mailbox on it's own, the rules and alerts works fine.
Seen a few threads relating to this but none of them seem to have a fix on there.
Any ideas?
Thanks in advance,
Lee,

Hi Lee,
I have a test in my environment using Exchange 2010 with Outlook 2010. I couldn't reproduce this issue in my environment. In your case, make sure that this customer has full access to shared mailbox. And then follow the steps below to add shared mailbox
to the customer's account and check the result.
open Outlook -> File -> Account Settings -> Change -> More Settings -> Advanced -> Add -> type shared mailbox name -> Ok
If the issue persists, use Outlook safe mode to determine whether the problem is caused by add-ins.
Hope this can be helpful to you.
Best regards,
Amy Wang
TechNet Community Support

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