Can't re-install HP Officejet 7500 E910

Hi,
Got in this morning and the printer wasn't working. I tried to fix it using the various steps in this forum but without a luck. Next I removed the printer, re-set the printer's wireless network and now trying to re install it.
However, when I tried to add printer via the Control Panel>Hardware and Sound>Devices and Printers, the computer does not pick up any devices (to be added).
When I clicked on 'The printer that I want isn't listed' and 'Add a printer using TCP/IP address pr hostname', then entered the IP adress, the computer still cant pick up any printer.
I have also unistalled the driver.
Can someone please help on how to re-install the printer and the driver as if I am installing it for the first time?
Regards

Hello @WestMelb ,
I understand that you are having issues installing the Officejet 7500 E910 onto your computer, in an attempt to fix the printer not working.
I would like to first as a few questions that will better allow me to assist you.
What is the version of Windows installed on the computer?
Print and share the results of a Wireless Test Report; touch Setup, Network, Wireless Menu and then Wireless Test Report.
What type of router is the printer and computer connected to?
Look forward to hearing back from you.
JERENDS
I work on behalf of HP
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OfficeJet 7500 E910 cannot print wirelessly

I have an OfficeJet 7500 E910 which will not print wirelessly the Error Message is "Unable to communicate with printer"
- Windows 7 64-bit
- Error Message is "Unable to communicate with printer"
- printer is connected to the wireless network ok & can access internet to check firmware status
- I have installed latest drivers, run the various fault fixing HP utilities, checked that the firmware is updated
- I have tried applying a manual ip address
- computer and network can see the printer and tell me that is has been installed over trhe network ok
Not sure what to try next...?
JW

Hello
Are you using any firewall or some security software in your computer?
If so, you can try troubleshooting the security/firewall settings using the steps provided here
http://www.hp.com/global/us/en/wireless/troubleshooting.html
Hope this helps
Ramya
I am an HP employee.

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My printer has been functioning well for some time. When my some installed a new wireless modum I would often receive the error message "Unable to Communicate with Printer" but it would blink a few times, then connect and print. As of three days ago I receive that message when trying to print from both of my laptops. I am wireless and have checked the wireless signal and it is strong, The wirless connect symbol is lit on the printer. I ran a wireless Network Test Report on the printer and the results indicated no problems.
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Hello @Dalead,
Welcome to the HP Forums!
I understand you're receiving a message stating "Unable to communicate" when printing a document using the Officejet 7500 E910. I will do my best to assist you! I would recommend following this entire HP document on Printer Does Not Maintain Wireless Connection.
Try assigning a static IP address and let me know if this resolves your issue or not. I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.

Tourbles with HP Officejet 7500 E910

I have my HP Officejet 7500 E910 network, now i can not connect to my network switch, nor by wireless. Also i can not move into the printer software from its small monitor, the bottoms on the sides of the monitor are not working, Any help how to retrive my printer back?

Hello Primevent,
Welcome to the HP Forums.
I see that you are having an issue with connecting over a wireless network.
I do have a few steps that we can try to troubleshoot this issue.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I have also located a document that deals with when the Printer Does Not Maintain Wireless Connection.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
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W a t e r b o y 71
I work on behalf of HP

I have an officejet 7500 e910 cannot connect to my eprint web services.

I have an Officejet 7500 E910.
I registered and got my eprint address.
I tried to login and cannot remember my password. Tried forgot password link, entered email address, clicked ok, and nothing happens. the box stays, I don't get an email from hp, I cannot login to my printer's address, nothing....
Also tried connecting directly from printer's control panel. Nothing. Printer cannot connect to server, try using proxy settings, etc...
Could somebody please help me figure this out?

Make sure you are entering you personal email address not the printer's email address. Check your email spam folder for the email from hp. Let me know if this helps.
I am an HP employee

OfficeJet 7500 E910 wireless printing without network and USB connection

Dear All,
I'd like to know what is the way of taking the prints/scans from the HP OfficeJet 7500 product without using the network or USB cable ?
Regards,

Sorry, you will not be able get prints or scan from the computer without the network or USB cable.
You can copy documents on the glass or through the top feeder without the USB or network.
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OfficeJet 7500 e910 win7 drivers for AutoCad 2012

Hi,
I am trying to set up my Officejet to plot from Autocad 2012 on a Win & machine.
The printer is not listed as an option and says consult printer documentation for a compatable printer for connection in AutoCad and Autocad mentions Heidi drivers?
I have look thru the documentation and can't see a list.
Autodesk says HDI or Heidi drivers are available but not where to find them.
My question is are there drivers for this printer for AutoCad 2012 and is it possible to plot to this printer from AutoCad and how?
I hope someone can help.
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This question was solved.
View Solution.

Hello,
Click START > Device and Printer > Add a Printer > Add a local printer >
( if the printer is connected with USB )
Select "Use Existing Port " then Virtual USB from drop down , Click NEXT, in the Manufacturing list , select HP / Hewlett packard, and from the right pane , select Deskjet 6980 and complete the wizard
Regards,
Jabzi
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Although I am an HP employee, I am speaking for myself and not for HP.

My HP Officejet 7500 E910 will not print in the center of the page.

Trying to print from AutoCad on 17 x 11 A3 paper, the print is in the upper left corner and I'm not sure which program is at fault. AutoCad seems to understand the print needs to be offset, but the printer isn't in agreement.
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View Solution.

You could try uninstalling and reinstalling the printer using the latest driver from HP. If that doesn't work, you might try using a different driver. I'll link the instructions and the download below.
HP Officejet Full Feature Software and Driver:
http://goo.gl/Hxmdg
How to Assign Alternate Print Drivers in Different Versions of Windows:
http://goo.gl/zCk2r
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OfficeJet 7500 won't print via WiFi anymore even though pings are successful

This is a new OfficeJet 7500 All-in-One that I have been trying to get set up over the weekend but have run into problems.
First here is the system data:
From the EWS printer information page:
Product name: OfficeJet 7500 E910
Product Model Number: C9309A
Firmware Version: EMP1FN1126AR
From the Wireless Network Test Report printed out Jan 23 2012 9:07 AM:
No problems found. Congratulations on the successful setup of your wireless printer.
Diagnostics Summary
Wireless On: Pass
Wireless Working: Pass
Network Name (SSID) Found: Pass
Security: Pass
Printer Settings Consistent with Wireless Router Settings: Pass
No Filtering: Pass
Connected: Pass
Signal Quality: Excellent
Other networks detected matching your network name (SSID): No
Wireless Networks Detected: 10
Disconnect count total: 32
Disconnect count (last hour): 0
Disconnect count (last 24 hours): 5
Channel: 1
Configuration Summary
[Shows correct network name]
Hardware Address (MAC): [will report if it is needed]
IP Address: [It is static and working--pings are successful]
Configuration Source: Manual
Communication Mode: Infrastructure
Authentication Type: WPA-PSK
Encryption: Automatic (AES or TKIP)
The Network Configuration Report concurs with the info above and also shows that the nearest three 802.11 networks are at least five channels away from mine, but the fourth nearest one (with a signal value of -83: mine is -21) is the same as mine (channel 1).
The computer I'm using is a MacBook running OS X 10.6.8
Things I have done:
Confirmed that MAC filtering is disabled.
Tried to figure out the router firewall. As far as I know, it is ordinary, and there are no other firewalls installed anywhere. I don't know how to determine if this is a firewall issue.
Rebooted everything many times, being sure to turn the router back on before the printer.
Uninstalled and reinstalled via USB cable the full driver package downloaded from the HP website.
Assigned the printer a static IP address.
Changed the channel in the router.
Disabled and re-enabled Bonjour.
Searched the forums.
The problem I'm having is that when the print queue says that the printer is ready and I send a print job, it looks for the printer a few moments and then says that the printer is offline. Nor can I print from my iPad or iPhone (although at first I could). At first I discovered a workaround by turning off the WiFi radio on the printer and then turning it back on, and for a very short time (a minute or two) after that, the printer would show up in the queue as "connected" and the job would print. This workaround no longer works. I don't know if any of the changes I made correspond with that.
Rebooting the printer is another workaround I discovered that continues to work, but only for a few moments. If I send a print job right away or a job is waiting in the queue, it will print it right after I turn the printer back on, but then everything goes haywire again. Rebooting the printer with the HP Utility window open produces alternating popup windows reporting attempts to connect to the printer and then reporting that it can't connect. They alternate at a sort of frenzied pace for a minute or so and then the "can't connect" popup stays. After a while, if the HP Utility window stays open, the frenzied popups return .The rest of the time the HP Utility says the printer is not available, even when pings are successful, even when I can access the EWS, and even when the printer is actually printing a job.
I can't seem to figure out what Bonjour is or what it does despite reading about it on the Apple site. Here is how it has been behaving: When I reboot the printer it shows up on the Bonjour list, but when I click on it there, it disappears and a Safari popup says that it can't find that printer server. Disabling Bonjour seemed to change nothing, and re-enabling it seemed to change nothing either.
So that's the data. Thanks in advance to whoever can shed some light.

Hello Sindigirl,
Thanks for the detailed information. And from that information, I can allready see that we are dealing with a intermittent bonjour connection. Bonjour is the protocol that all apple systems work with, they have the option to automatically detect new devices in your network.
From what I can see, you did about everything humanly possible to resolve the issue. If however the router that you used always has worked fine and did not cause any network issue's whatsoever, the giving the router a powercycle should often resolve the issue if it is a bonjour compatible router, if possible, please report the manufactuar of the model that you have and its model number.
For a workaround so that you can at least print you can use the following steps. Please note however, that scanning will not work with the workaround, since this is bonjour dependant.
[1] Go to Apple/sys. pref./Printer and faxing.
[2] Click on the[+] to add a printer
[3] Instead of [Default] in the upper tab, select [IP].
[4] Switch LPD (line printer deamon) to HP Jet Direct Socket.
[5] Fill in the printer IP adress at the the Option [IP]
[6] Leave the printing queue blanc
[7] Rename the printer [Should have the IP adress as name at the moment]
[8] Leave location blanc aswell
[9] Select [Add printer software] If a list pops up, the use the filter to lookup the 7500 driver, if found or allready reported then click add printer.
You can now print without any issue via direct IP printing. Please let us now what router brand and model you got.
Sorry for any typo's.
Kind regards,
van Baardewijk

DOUBLE SIDED PRINTING 7500 E910

IM TRYING TO SET MY OFFICEJET 7500 E910 T0 DO DOUBLE SIDED PRINT, DOES ANYONE HAVE ANY IDEA HOW TO SET IT UP?
THANKS
ED

Hi CWWIG,
Currently, the Officejet 7500 doesn't have duplex, therefore it doesn't support dobile side printing.
For the dobile side print, you may try to flip the page manually or there are other HP products for your consideration.
Thank you!
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Can you see ink levels from Eprint center for the OfficeJet 7500A/E910

Can You monitor ink levels from eprint center for the OfficeJet 7500A/E910?
This question was solved.
View Solution.

Hello Raimonds,
To answer your question, you are not able to check your ink levels from ePrint Center. The only thing that you can do in ePrint Center is monitor the status of your recent print jobs that you send via ePrint and monitor the status of connection of your printer to the ePrint Servers.
If I have SOLVED your issue, please feel free to provide KUDOS and make sure you mark this thread as SOLUTION PROVIDED!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

I have MacBook 2.1 Intel Core 2 Duo OS 10.6.8 want to install HP Officejet Pro 6835 which requires OS 10.7 higher. How can I do this? Possible? Or Is it possible to install 10.7 upper to my Macbook 2.1?

I have MacBook 2.1 Intel Core 2 Duo OS 10.6.8 want to install HP Officejet Pro 6835 which requires OS 10.7 higher. How can I do this? Possible? Or Is it possible to install 10.7 upper to my Macbook 2.1?

Lion is the highest version your can install. You need to have 2 GBs of RAM and be running Snow Leopard 10.6.8.
Upgrading to Lion
If your computer does not meet the requirements to install Mavericks, it may still meet the requirements to install Lion.
You can purchase Lion at the Online Apple Store. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
     Lion System Requirements
       1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
           or Xeon processor
       2. 2GB of memory
       3. OS X v10.6.6 or later (v10.6.8 recommended)
       4. 7GB of available space
       5. Some features require an Apple ID; terms apply.

How can I install my Officejet J4540 on windows Vista

I need a fix so I can install my Officejet J4540 All in One Printer on my new system. I upgraded from XP to Vista & now I can't install it. HELP!!

I will gladly provide for you a Vista link to the software download but what is the system type you are using, is it 32 bit? If you say it will not install, what exactly is happening? Are you getting a fatal error, compatibility problems, or the error that no matter what you use the installation can't tell if it is Vista or XP? How are you trying to install it (USB, wireless, or Ethernet)? Answer those questions for me please and I will be happy to help.
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When a solution is found please mark the post that solves your issue.
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No 11x17 (tabloid) paper option for HP 7500 E910 with 64bit driver?

I've been using my HP 7500 E910 for about two years now with Linux Mint and WinXP VMs with virtually no issues. I recently started using Windows7 64bit VMs and just installed the Basic driver for the HP 7500 (64bit version), but the paper size options don't include 11x17/tabloid. I downloaded the driver from HP's site, it was called OJ7500_E910_Basicx64_1315.
Anybody know how to fix this?
Thanks,
-Brad

Hi BAJ,
I suspect you do not have the 11x17/tabloid option because you are using the basic driver. The Basic Feature software solution is a driver-only software solution intended for users who want a basic print driver to use with their HP device. This software installation can be used on PC's which do not meet the minimum system requirements necessary to install the Full Featured software solution.
I would suggest HP Officejet Full Feature Software and Driver.
Hope this helps, please let me know if you require further assistance.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

I can't conect a hp officejet pro 6830 e-all-in-one printer in my lap top.

I've tried to install hp officejet 6830 in my laptop that have windows 7, and it fails. I always get the icons of the printer and my laptop with a red "X" and it says printer fails to install over the net-work. It's been about 2 weeks trying to install the printer, and I don't know what to do now. I hope somebody helps me. Thanks.
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View Solution.

Hi @arriaga
Instead of trying to install the printer over the network, can you connect a USB cable and complete the installation? This will help determine if the issue is with Windows or perhaps something to do with the network.
Another suggestion is for you to run the Microsoft fix it utility;
What it fixes
Corrupted registry keys on 64-bit operating systems
Corrupted registry keys that control the update data
Problems that prevent new programs from being installed
Problems that prevent existing programs from being completely uninstalled or updated
Problems that block you from uninstalling a program through the Add or Remove Programs (or Programs and Features) item in Control Panel
If the issue persists, try the HP Print and Scan Doctor. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues including but not limited to:
Connectivity :
USB: Verifies that the USB connection from your computer to the HP product is working correctly.
Network: Verifies that the network connection between your computer and your network is working correctly.
Device Status Test : Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
Driver Check : Checks for missing or corrupt driver files.
Device Manager : Checks for problems in Device Manager that would prevent printing.
Device Online : Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
Print Queue : Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
Port Match : Checks the port settings for the HP product.
Device Conflicts : Checks for conflicts with other drivers, such as other printer brands.
Ink Issues : Checks the cartridges and ink levels for issues that affect print quality.
Print Settings : Checks and adjusts the print quality settings.
Test Print : Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
Scan Tests : Checks the scan mechanism, drivers, and registry entries.
You can also click the Printer menu to find the additional features such as cleaning printheads, aligning printheads, checking ink levels, and viewing advanced printer data for your selected printer.
Source: Try the HP Print and Scan Doctor for Windows
Click here to download and run the Print and Scan Doctor> www.hp.com/go/tools
Please let me know if one of these recommendations resolve the issue, thanks.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Can't re-install HP Officejet 7500 E910

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