Can't remember answer to security question to reset password

Who do I contact to get this done? I have tried calling and only get passed off to different people. The chat option offered does not let you chat on email passwords Thank you

Mariana,
I am replying to you directly since when I click the "here" button it appears to me to be in an open forum
I am **
You bill my card $17.95
I've had j** for at least 10 years.
I have tried the passwords I have listed in my password safe to no avail
The security questions are as old as the acct. and I don't remember the answers
Famous person- **
Where I met wife - ***
My cell is ***
Thank you for your help
[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

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