Can't retrieve review results

I have two oldish reviews (about six months old) that I need to take up. But both are showing the "No Entry" icon in Tracker, and when I click on "View Comments" for either of them I am sent to an Adobe welcome page. One review says that it's suspended, though I have set the preference "Suspend the Check for New Comments" to "Never suspend workflow". The other says it has ended. Clicking on the links that show the acrobat.com file URL also takes me to the welcome page. If I log in to acrobat.com it says I have no files. Could they just have been lost? (please say that it ain't so!)
Thanks
Maurice

Some things to try:
Hit F7 to hide the results panel.
Disable Extensions from Extension Manager.
Close DW.  Restart computer. Launch DW
Delete corrupted Cache and/or Personal Configuration folder.
http://forums.adobe.com/thread/494811
Nancy O.

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