Can't see movie previews in itunes store

When I try to view a movie preview in the itunes store, I just get sound and a black popup screen. My downloaded videos still work. I can view the same video previews on my iphone with no problems. Ideas on how to get the picture back?

What version of iTunes and QuickTime?

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Can rent a movie from the iTunes store on my computer, and then stream it to my apple TV (2nd gen)?

Can rent a movie from the iTunes store on my computer, and then stream it to my apple TV (2nd gen)?

Thank you alleycat. I have two rental movies in my iTunes library in the rentals section top left of the window that have not been played. I have home sharing turned on on both my apple TV and my Mac. Both machines are completely software updated. I can see all of my owned movies in the Computer>Library>Movies section of the menus, but neither the rentals themselves nor a rental fouler are anywhere to be found on the apple TV. I dropped by the apple store on the way home from work and they suggested that it should be working just as you described, and suggested a restore, which I've performed. Still no rentals from the Mac library are visible on the apple TV. Any ideas?
Riversmith

HT204370 can i download movie trailers in itunes store

hi
can i download movie trailers in itunes store

You can't download the trailers, you can only view them in the store.
If you have an iOS device and are in the US (I'm not sure it it's available anywhere else) then there is a Trailers app :
Features:
• Access hundreds of movie trailers, clips, behind-the-scenes featurettes, and images, available in HD or SD
• Explore an interactive, year-long release calendar that helps you plan when you'll be going to the theaters
• Save favorite movies and theaters for immediate access anytime

HT1879 How can I see track duration in itunes store before buying tunes on my iPhone 4?

Is there any way to see track durations (length of songs) in the iTunes store? I'm using an iPhone 4.

The only way I have done a work around, is to preview the song (make it play)
Then press the lock button
When the phone is locked it should still be playing press either the back button or the lock button and the full song title will appear

Can't play Movie Trailers from iTunes Store!

I am wondering if anyone knows why I cant watch free movie trailers on the iTunes Store? It follows as far as letting me choose the size of the trailer cilp I want to watch but after that nothing loads up! the top half of the page is blank! Also I can't watch movie trailers from the apple website through the quicktime option. Yes, I do have Quicktime. Please Help.

I figured it out, it was just that I needed to upgrade my Quiktime player. Quicktime 7 and I can watch all the movie trailers!!

Can't finish watching iTunes rental movie after pausing - can't restart movie via Settings - iTunes Store - Check for Rentals?

I rented a movie from itunes using Apple tv. Half way through, I paused it and then accidentally hit menu instead of play. i was directed to settings - iTunes store- check for rentals and now its just spinning and i can't watch the rest of the movie.

Backing out of the movie can cause it to be flushed from the system as it is not stored. There seems to be a bug with the check for rentals function, try logging out and back into your account.

Can't see songs/albums in iTunes store

Hello all. I recently did a clean install of Wondows 7 64 bit and just installed iTunes 11.1.5.5. I set up my iTunes with all of my songs from an external HD, and they loaded just fine. But I noticed when I go to the iTunes store and click on an artist, I can't view any of their songs or albums. It literally is blank under songs and albums. I am wondering if I am missing a driver or plugin for these. FYI... I did install a high end graphics card with this clean install. Thank you!

Hello all. I recently did a clean install of Wondows 7 64 bit and just installed iTunes 11.1.5.5. I set up my iTunes with all of my songs from an external HD, and they loaded just fine. But I noticed when I go to the iTunes store and click on an artist, I can't view any of their songs or albums. It literally is blank under songs and albums. I am wondering if I am missing a driver or plugin for these. FYI... I did install a high end graphics card with this clean install. Thank you!

Can't see movie downloaded from iTunes on iPads

Hi. I purchased two movies from iTunes via AppleTV, then downloaded them to my iTunes library. I can see and play them on my computer, but they don't show up in the "shared" tab of the Videos app on either of our two iPads. I've tried force-quitting and restarting the Videos app, turning the iPad on and off, and resetting the iPad; I've quit and restarted iTunes on the computer. Nothing has helped.
All the other movies in the library appear, including others I've purchased and downloaded from iTunes, but not the ones I downloaded today.
Running OS X 10.8.1, iTunes 10.6.3, and iOS 5.1.1.
Help?
Thans.

Ah. iPad 2 can't play 1080p content. Got it. Sorry for the noise.

Why can't Apple TV stream movies like the iTunes store can?

I'm in the UK with an Apple TV 2nd Gen. 9Mb/s broadband speed checked and have conclusively failed to rent one single movie since I bought this a year ago. Every time I log in, select the film, purchase it, hit play and all I get is "connection error please try later" Playing movie trailers and everything else is fine. Surely the point of renting a movie online is so you can watch it straight away. Lovefilm works just fine via my PS3.
The other day I tried again on Apple TV with the same error so figured I'd try and rent the movie direct from iTunes Store on my laptop, hey presto, 2 mins later I'm watching my film via my Macbook Pro hooked up to my TV.
So the big question is: Why can not Apple TV stream a movie like the iTunes Store can? Of course I appreciate that a certain amount of buffering has to happen but that is never evident on Apple TV.
Anyone got any ideas?
Thanks.

Welcome to the Apple Community.
Intermittent problems
Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.
You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.
Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.
There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment.
Consistent Problems
A frequent cause of consistent failure to enable AirPlay or HomeSharing at all, is the service being blocked on the network. Make sure your network isn't hidden, has a unique name, that MAC address authentication is disabled, security is set to use WPA 2 Personal and that there is only one router/device acting as a DHCP server and providing NAT services.
Make sure your router/computer allows access over the following ports
Port
Type
Protocol
Used By
80
TCP
HTTP
AirPlay
443
TCP
HTTPS
AirPlay
554
TCP/UDP
RTSP
AirPlay
3689
TCP
DAAP
iTunes/AirPlay
5297
TCP
Bonjour
5289
TCP/UDP
Bonjour
5353
TCP/UDP
MDNS
Bonjour/AirPlay
49159
UDP
MDNS (Win)
Bonjour/AirPlay
49163
UDP
MDNS (Win)
Bonjour/AirPlay
Refer to your router manual/manufacturer for any settings that are specific to that model.
Another frequent cause of consistent failure to enable AirPlay or HomeSharing at all, is security software, in many cases configuring it correctly, disabling it or even uninstalling it can help, but in some cases the security software can cause problems that simply reconfiguring, disabling or uninstalling cannot reverse.
If you are consistently unable to activate AirPlay, have tried all the steps in this article and have security software installed on your system, you might benefit from contacting its provider or participating in any online forums they run to discuss the matter with them.

I'm trying to purchase a movie from the iTune store. I get a message that said cannot connect to iTune store. I want to know what I can do to fix this problem?

I have this problem since Hurricane Sandy hit, I had tried to purchase games and movies from the iTune store and it continues saying cannot connect to iTune store.

I know nothing about the app. Is it working properly otherwise? Did you try quitting Hooked On Words and the App Store app completely, restart the iPad and then try to purchase the app again?
Go to the home screen first by tapping the home button. Double tap the home button and the task bar will appear with all of your recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of both apps that you want to close. Tap the home button or anywhere above the task bar. Restart the iPad.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Did you try deleting the app, reinstall it and then see if you can make the purchase? Tap and hold down on the app icon until it jiggles on the screen and then tap the X on the icon to delete it. Tap the home button to stop all of the apps from jiggling. Download the app again. See if you can make the purchase then.

HT204370 I rented a movie from the Itunes store and started watching it, but my computer jammed part way through, and now i can't find the movie to continue playing it, where can i find it?

I rented a movie from the Itunes store and started watching it, but my computer jammed part way through, and now i can't find the movie to continue playing it, where can i find it?

Hi brett242424,
Welcome to the Support Communities!
The movie would be in your iTunes library, in the Movies application. However, if the rental period has expired, you may need to contact the iTunes Store Support about your situation:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Cheers,
- Judy

HT4095 I rented a movie from the iTunes Store and the download failed. I can't restart the download without error or rent other movies? Anyone have this problem and found a solution?

I rented a movie from the iTunes Store and the download failed. I can't restart the download without error or rent other movies? Anyone have this problem and found a solution?

1. Sign out of your Apple ID
2. Reboot iPad
3. Sign back in to Apple ID

HT1551 I recently downloaded the latest software update for on my Apple TV (per the prompt Apple TV gave us). Ever since downloading the update, we cannot access movies, play movies, or access iTune store. We can play YouTube videos so not a connection

Help. I recently downloaded the latest software update for on my Apple TV (per the prompt Apple TV gave us). Ever since downloading the update, we cannot access movies, play movies, or access iTune store. We can play YouTube videos so the problem is not related to the connection. It happens only when we are trying to access Movies. Very confused. Our AppleTV was working fine until I did the new software update. Now this problem! Help!

re-add the shared lib
check the firewall on the computer

TS3297 I can't make purchases anymore in the App "Clash of Clans" and yet I can purchase music and movies from the iTunes store. Can someone help?

I can't make purchases anymore in the App "Clash of Clans" and yet I can purchase music and movies from the iTunes store. Can someone help?

What happens when you try to buy them, does the 'buy' button not work, do you get any error messages ... ?
If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users on these forums, we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem ... ?

I am in UAE and i can't purchase any movies from uae itunes store why ??

i am in UAE and i can't purchase any movies from uae itunes store why ??

Not all content types are available in all countries, and the UAE is one of those countries where you can't buy films, TV shows, or music from Apple (a full list of what is available where is shown on this page). Ultimately it is down to the licenseholders/distributors to make their content available to Apple to sell in a particular country. Do you have access to other media purchase download sites in the UAE ?

Can't see movie previews in itunes store

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