Can't someone just CALL me back about my issue?
my skype account was hacked over a year ago - I caught it that same day and all was supposed to be fixed and good. Apparently Skype locked my account though so, even though I really would like to GIVE YOU MONEY to use Skype to call phones instead of just other Skype accounts, I am unable to do so. What business DOESN'T want to accept money for their services? Apparently, Skype doesn't. I have IM'd some tech person who was no help at all. I have filled out form after form and each time I get some cheesy cut-and-paste email that my account can't be verified. Well, maybe it's because I have changed addresses since my initial account was set up (because people DO move...), or maybe it's because when my account was hacked due to your poor security, I changed my credit card to further protect myself from identity theft. Who knows. But no one can seem to take the simple customer service initiative to reach out to me and help fix this issue. Has the movie "Idiocracy" become a reality? Seriously. Why can't someone just reach out to me via a phone call to fix this...or send an email that allows a response instead of just some form letter reply.
So tired of reading "we can't verify your account" yet no details as to why are provided, and no one can be bothered to reach out in anything other than that cut-and-paste email response.
Hi,
escalatedissue wrote:
Don't moderators review these boards??
Yes.
escalatedissue wrote: Any moderator wanting to do their job today and provide some customer service?
A common misunderstanding is that this public community message board and/or forum is a branch of Skype Customer Service, which it is not. Quoting from our Community Guidelines :
1. No direct support
Be aware that this is a peer-to-peer support community; Skype does not provide direct customer support to you via these boards. Please review the support FAQs for official latest user guides. If you require immediate assistance directly from Skype, please contact customer service.
Please permit this clarification: nearly all of us who serve this Community as members of the Moderation Team are not authorized to access Skype accountholder records. Requests for customer service cannot be processed by the Moderation Team. The few Skype staff who do participate in this Community do so mostly in other capacities.
I am sure I can anticipate correctly that my post will only anger, annoy, and frustrate you further, and for this I apologize in advance. Years ago, when I first started using Skype, a forgotten account name and its accompanying registered e-mail address pretty much guaranteed the account was lost. At least now, there are opportunities to recover the account.
While Skype does not host a call center (which in most cases, the agents can not place outgoing calls), you could create a new Skype account to use so that you can contact Skype Customer Service, start an instant message chat with a customer service agent, and try again to recover your first account.
Please dont' shoot me; I'm only the piano player.
Best regards,
Elaine
Community Moderator
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Can someone please call me back from iTunes
Can someone please call me back from iTunes
<Edited By Host>These are user-to-user forums, you are not talking to Apple here and they don't monitor these forums. You can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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TS2446 how do I get someone to call me now about "your apple id has been disabled"
how do I get someone to call me now about the message that appears on my phone: "your apple id has been disabled"
Go here:
https://expresslane.apple.com/Issues.action
Select the most closely applicable topic and follow the instructions to contact Apple Support.
Regards. -
Please Help - I can't seem to get help anywhere about this issue...
Hi everybody,
I have and iBook G4 (Late 2004)
I also have a Soundblaster 24-Bit Live USB Soundcard.
I am trying to set it up.
here's what I do...
1. Plug in the sound card into my USB port
2. Open "Audio/MIDI Stup Utility"
3. Select "Soundblaster 24-Bit Live USB SOundcard" from the menu (the other option is built-in audio)
4. Click configure speakers (when I open the window it is set to Stere) with the Soundcard plugged in, I can set speaker config to 5.1 and some of the other configurations
4a. If i create an aggregate device I can use 7.1 (using the headphone jack as another output
5. Close speaker config window (if I click configure speakers again it still show the 5.1 configuration)
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6a. If I use iTunes to play music i only get sound from TWO speakers, I quit iTunes, reopen "Audio/MIDI Setup Utility", click configure speakers and the setting is set back to Stereo.
What on earth is going on???
regards,
Pete.
If a Moderator reads this please don't delete the post because it's in the wrong area, just move it to the relevant area.
Thanks.That device requires a software driver that is not available for Mac OS X. I'm afraid you won't be able to use it with a Mac without the software driver from the manufacturer. While Mac OS X may accurately recognize the device as an audio adapter, to use its full functions you'll need a driver.
-Doug -
Sales rep in store pulled up the map and told me "Yes you are totally in a 4G service area." I knew I already had great connectivity thru my Jetpack but wanted the Home Fusion for at home. Installation was quick and easy, the installer was polite and courteous but did not tell me I had to purchase the insurance on the device less be responsible for any charges that occur if a tech has to come out and service it. Well, it worked for about 2 weeks and we had some storms roll thru our area and that was the end of my internet. After two painful calls to technical support and 2 trouble tickets submitted with no results I was very frustrated and upset. I felt that I had no other option but to have the tech come out and "fix" or "swap out" the antenna. Now keep in mind that there was no physical damage to the Home Fusion Antenna or Router, so I couldn't understand why the Home Fusion wouldn't work. Turns out the tech that came out to my house told me flat out that it shouldn't have ever been installed. The original tech I recall his name being Eddie, should have told me that the signal for the 4G Home Fusion was very weak and that the area that I am in is not quite a 4G Home Fusion area, it's on the brink and probably will be soon but for now it's shotty at best. However, I had to hear this from the tech that came out to replace the antenna, the antenna that there was nothing wrong with(per Levi). If the original tech Eddie would have leveled with me I would have opted to add the service later when we were completely in the coverage area. I still would have ordered the service, I would have continued to be a happy customer. Levi Bishop is the name of the second tech that came out to the house. He was very honest with me that Verizon was having a lot of issues with techs installing the equipment when they really shouldn't because of this issue, that Eddie is no longer with Verizon because of this.
I am at a loss because I do not feel that I should have been billed for a tech to come out to tell me the 4G isn't up and running quite yet for my area. I feel like I was taken advantage since your technicians are the ones who have this information at the time of install yet they don't share this very important piece of information with us and just do the install because that's what they are paid to do.Jloe,
As I have posted before, You, and others having issues with Verizon would be much better off if you complained to the FCC and FTC as well as your Senators and Congressmen. We, as individuals, have such small voices - use them where they might do the most good.
Also, don't assume that Verizon doesn't monitor these postings, they actively do & sometimes contact those that post complaints.
Sorry for your problems. GC -
Apple Tech Support never called me back.
I went online for support after my account locked me out because I failed to recall the answer to my security questions.
They called me and explained that I needed access to my computer andthe internet to reset my questions. I wasunable to get to a computer at the time so the man on tech supportsaid that someone would call me back in about 20 minutes. No one ever called me.
Today, I'm having the same issue only no one called me either time I set up a call. Does anyone else have this problem?Hi efb,
You currently have a support case open for this issue. Please continue to respond in that thread, as the support agents assisting you will be looking there for any updates from you. -
Why is there an option "To show/not to show your caller ID"?
What I have started doing is for calls that don't allow for caller ID, I allow them to go over to voicemail.
So far I am finding that a huge number of those calls with no caller ID refuse to leave a message on voicemail also.
I figure it they were that interesting in calling me that they can't leave a voicemail, I can't be bothered calling them back either.
It has certainly cut down on the number of phone calls I have to deal with using voicemail as a filter. -
This whole security question crap is a hassle. If I wanted to talk to someone on the phone to have some dumb questions reset, I would call them. Why can't they just send it in my dang e-mail. So forget it. I'll just forego the purchase.
Then call iTunes Support and get them reset:
http://support.apple.com/kb/HT5699?viewlocale=en_US
or by email:
https://ssl.apple.com/emea/support/itunes/contact.html
If you have another iOS device or another SMS-capable device, you can use this method:
http://support.apple.com/kb/ht5570
Read the entire article carefully to see if this method would be a preferable approach for you.
Cheers,
GB -
I just upgraded my laptop from windows 7 to windows 8.1 and did not realise I had to deactivate and reload Acrobat 9. Any suggestions about what I can do to get Acrobat 9 back and working?
Hi Jon,
Were you using Acrobat IX standard or pro version? Is Acrobat currently installed on your system?
You can download Acrobat using one of these Links:
https://files.acrobat.com/a/preview/1677e343-25c3-409b-a89b-d324552e07ce - Acrobat IX Standard
https://helpx.adobe.com/acrobat/kb/acrobat-8-9-product-downloads.html - Acrobat IX Pro
Please revert back if you face any challenges after Downloading and installing Acrobat IX.
Regards,
Rahul -
Just recently, I have encountered a problem with my iPhone. When someone calls, I can clearly hear the caller, but the caller cannot hear me speak. Sometimes the problem is nt there and works properly, but most of the times, I am facing this problem. I have tried plugging in the earphone and speak, but its the same.... can anyone advse what may be the problem?
iphone 4g have this problem
first solution :change the flex micro
second solution : ic audio must reballed
also watch video
http://www.youtube.com/watch?v=C-n1LJEK3PM
http://www.youtube.com/watch?v=prSZ9yJnofY
http://www.youtube.com/watch?v=tkEiR6OPhhc -
i just want to know why money was taken out mi bank account,i still have a itunes balence and used a gift card.id love someone 2 call me about this but i never get thru to you
This is a User to User Forum... You are not addressing Apple Here...
Suggest you use this link to Contact iTunes Customer Service
Apple Support iTunes Store Contact Us -
I can't get rid of the message, n error occurred with the publication of album. It just keep coming back, and can't move around in IPhoto.
Okay, folks, after a 3 1/2 hour phone call with a (very patient) telephone support person at Blackberry, here's what I learned.
You can check your USB drivers this way:
Plug in your phone into your USB drive. Assuming your Blackberry is "seen" by your computer...
Go into the Device Manager on your computer (control panel)
Expand the Universal Serial Bus controllers item on the bottom of the list
Right-click on BlackBerry Smartphone and choose Properties
Click on the Driver tab
Click on the Driver Details button
You should see one driver. I saw two. The one the BlackBerry likes is the RimUsb one.
So here's what NOT to do: We tossed the entire driver that was the "extra". This effectively made using my mouse and keyboard impossible, as they are USB, and sent my poor husband into the basement to find a million-year-old keyboard (and then a mouse) with the old fashioned kind of connectors (PS2). Bleh. Don't do that.
Here's what I did that worked (not saything this will work for you -- this modifies the Registry so better do a system backup with that backup and restore if you're nervous about this sort of thing):
From the start menu, choose run, and type regedit to get into the Registry editor.
Follow this file path: Computer, HKEY_LOCAL_MACHINE, SYSTEM, CurrentControlSet, Control, Class
Click on: {36FCE60-C465-11CF-8056-4445535400000}
If there's an item on the right called "UpperFilters", delete it. (see pictures)
Hope this helps someone.
Karin
First pic: shows "before"
Second pic: shows full file path and "after" -
I used a third party programme called Mackeeper UGHHH SOOO Stupid i know,it moved loads of files to the trash now i do not know where they originally came from or belong!! the put back option is in grey??and will not work even when i highlight one by one!!
how can i manually put these files back where they belong?
i know i should have used time machine but i have not set it up and its too late for that now
i have been researching and racking my brain on how to put these folders and contents of them back to where they once were all of the contents of the folder are still in tact AND i have not emptied my trash,my programmes and some of my apps are not working properly now...i use my computer alot for making music and things are jumbled up now...
is there anyone out there who knows the answer to my prayers on how to go about putting these folders/files back to where they came from to restore functionality to my mac..Yes and thank u if u were going to tell me i HAVE un installed mackeeper...A very sad and upset Mac user!! Cheers Shanehello there thank u so much for ur reply!! ok i uninstalled mackeeper now and the put back option is still in grey im so confused...i tried restarting my computer like u said and put back still in grey??!! the files that are in my trash are everything from Accounts,address book plug-ins,address book,adobe,aim.........then stuff like apple,Audio,....to caches color pickers,colors,com.apple.TCC,to DVD player to facebook,google to ilifemedia browser to itunes to keychains to movie effects,preferences printers to skype...my Native instruments files BUT not all of them my garage band but not all of it...it seriously looks like my whole library is in the trash i tried to put things back where i THINK they belong and it just added the item or folder under where i thought it went and didnt restore functionality to for instance google chrome and all my book marks are there....they seem to be only certain things from my library that would have added some functionality to apps and programmes like my garageband is missing stuff photobooth wont work so on.......kinda looks a bit like this thats only the half of it!! Cheers shane!!!
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Can someone please contact me about my issue?
I was extremely frustrated yesterday by the lack of customer service regarding my Verizon Wireless account.
I opened a new account and purchased a new phone on 6/10/14 from the Culver City store. They gave me a 'free' hotspot and a 'free' bluetooth device.
I was going to return the hotspot the next week when I discovered I wouldn't need it or use it, but I got my first bill and checked to see how much they would charge me for it.
There were no charges for it on my bill. So I figured they'd only charge me when I used it.
Yesterday, 7/15/14, I received a phone call from Verizon saying I had a delinquent balance of $190.00. I have paid my first bill on time and my next bill wasn't due until 8/1/14. Which I confirmed when I spoke to a customer service rep over the phone.
Debbie discovered that I had a whole different account, with a phone number I had never heard of before and that had the delinquent charges. Apparently, the hotspot was a contracted device, which I never knew, nor agreed to.
She put me on hold and a few minutes later I was transferred to Brandy. She said she couldn't help me and to go to the store I purchased it in to return it, as again, I've never used it nor do I need it.
While online in my account yesterday, I realize I can pull up my purchase receipt from 6/10/14. And i discovered they charged me $0.99 for the hotspot and $99.00 for the bluetooth device. Neither item had been free.
I arrive at the store at 6:30pm and wait for 30 minutes. I am then helped by Cedric, the same sales person who sold me everything. He tells me the hotspot and bluetooth had been free and when I tell them they weren't, he said, well you got a deal on the phone. He also said he couldn't accept the hotspot as a return as it was past the 14 day policy for returns. He admitted the hotspot had been entered incorrectly and had been charged as a separate cell phone. I asked to speak to a manager to return the promotional item that had turned into a debacle.
The manager reiterates that I had 14 days to return it and there is nothing they can do. He states they can fix the billing error but cannot take the hotspot back.
I ask for information for the regional manager and he returns to the back office.
When he returns with a business card, he smells heavily of marijuana and hands me the card.
I ask if this person can approve returning the hotspot. He said no one could approve it and walks away.
I leave extremely frustrated, now at 7:30pm and call the customer service line.
I speak to Albert who says the only thing he can do is contact the store with me to convicne them to take it back. I do not want to deal it it that night and we make plans to return on 7/17/14 at 6:30pm pst.
At 9:04pm last night, I received a phone call from the sales clerk saying he needed me to turn on the hotspot device to fix the billing issue. I decline, saying I'm working with the corporate customer service department and will return on Thursday to sort it out. He states they will not take it back as it's after 14 days and the manager won't do it. He asks twice more for me to turn on the device and I refuse as I do not want it or need it. I ended the call and marked the number do not answer in my phone.
I have acted in good faith and have upheld my contract for my cell phone purchase, but did not knowingly enter a contract for the hotspot device.
Again, I do not want it, I have not used it and I want to return it.
The fact I need to pay $55 for the first month and $20 after that for years for a promotional item I do not want, is horrible.
Please look into the fraudulent and potentially illegal activities of your employees at the Culver City branch.
I must believe that Verizon would not be pleased to know that this has happened and I expect that we can reach a resolution to this issue very quickly.
I look forward to speaking to someone directly about this issue.This is not the experience we want you to have at our store location LAHeather. I'm sorry you had to go through this with your account. You should have been received all the information at the time of purchase to make the best decision for your account. I'm sorry you were not provided with that information about the hotpsot device. Do you have a signed contract for the phone and hotspot device? Do you have a receipt that was given to you advising of the cost of the bluetooth device, phone and hotspot. Did you have the contracts and receipts with you when you left the store advising of the cost and contracts for your two lines?
KinquanaH_VZW
Follow us on Twitter @vzwsupport -
On my iPhone 4, people cant hear me when I make and / or receive normal (GSM) phone calls. But when I make/receive calls using internet-based / native apps like viber or skype, people can hear me just fine. I have tried recording my voice using voice memos - this works. And have already tried different SIM cards but the problem persists.
I have taken my phone to an authorized Apple service center, where they restored my phone to factory settings, but still facing the same issue. They service center directed me to Apple Customer Care Hotline, where I have now spent 3+ hours explaining my issue and yet no one can resolve it. The easy answer if to replace the phone - and since it is out of warranty, I am expected to pay for it.
Additionally, the customer service has been so rude and confrontational that it has completely changed my view of Apple and its customer focus. I am a disappointed and angry customer today - people would be surprised to hear just how rude customer service was including making statements such as "Apple doesnt make infallible products, that's why warranty is needed for our products" and that "every product undergoes a problem at some stage, so do ours!" There goes whatever confidence I had...
My concern is simple - if no one at Apple and / or its CS hotline is able to address my issue comprhensively and keep telling me that they have never encountered a precedent before, then with what right can they expect me to pay for a replacement?! I am NOT here to fund Apple's research into their product faults and manufacturing.
And even though a customer is out of warranty, is it too much to expect an Apple product to work well for at least a 'reasonable' period of time. My phone is less than 18 months old and has been facing this issue for the past 2 months - surely the longevity of Apple products is more than 18 months!
Just a sad sad day for an Apple customer, compounded by unjustifiably rude and aggressive staff. And still no resolution to my problem.I am having the same issue - with my last 2 iPhone 4's. My first handset each time I was on a call wether it was up to my ear or on loud speaker, the call would automatically mute even though the mute button wouldn't show up as highlighted. Pressing the mute button on and off during the call doesn't fix it either. I rang Apple and asked what some of their trouble shooting solutions were. I got told that it might be a software issue and to install the latest software update. This failed. I then got told to uninstall the software on the phone and do a complete restore. This also failed. After trying the troubleshooting suggestions, I took the phone into my provider and they sent me out a new phone within a week under warranty claiming it was a hardware issue and probably just a "glitch" with that particular phone. This was not the case....
After receiving my second iPhone 4, I was hopeful that it would work. For the first couple of days, making/receiving calls was not an issue. Until after about a week, the same problem started again. In one instance I had to hang up and call back 4 times and the call would still automatically mute after about 5 seconds. Also on the second handset, the main camera located on the back of the phone has red and blue lines running through it and can't take a decent picture. So back to the store I go to get another replacement - Again.
For a phone that is rated highly and as a keen Apple product purchaser, I am a bit disappointed with the experience I have had with the iPhone 4. Let's hope they find a fix sometime soon because this is becoming a bit beyond a joke.....!!
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