Can't upgrade to XI from 9. error always occurs and it tells me to contact software manufacturer for assistance by sassy lassies

How can I eliminate the error that prevents me from upgrading from 9.0 to 11.0  The message always says contact the software manufacturer for assistance but so far, no help.  I have an iMac.

That wouldn't be an adobe error.
Can you tell us how you are upgrading and exactly what the error message says? Right off the bat I would say you have malware on your system.

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    Oct 19 15:14:11 Alvin.local Installer[1854]: LSExceptions
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