Canadian Email Support only available in French?

When you're on the english site (as shown here http://www.nokia.com/ca-en/support/contact/ ) you get redirected to french when you try to email support.  The chat online feature seems to be down and there's no phone number.  I can't get support for my recently replaced 920 which is going "clunk clunk" inside when it's rotated like the components are just hanging around loose!

I would suggest you fill it in from the drop down menu. On the first one select " plainte" on the second one select"appareils"
Then start off"Pardonnez-moi ,j'habite en [insert where you live] mais je ne parle pas Francais. Then set out what the problem is in English and ask them to reply in English. Merci.

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