Cancelled an order which I used a rewards certificate only a partial return of points

I placed an order online and used a $20 certificate for it. I decided to cancel the order but have so far only recieved a partial return of my points.In my purchase history it shows I received back in 1 500 point chunk and 1 250 point chunk I already had about 400 points left over so Best Buy just used that and reissued a rewards certificate. I am still missing  250 points from my total. I'd like to get my 250 point refund soon in order to complete my refund of points, Thanks

Hi tomp94,
Thank you for taking the time to connect with us on the forum.
It can generally take 3 to 6 business days for a certificates point value to repost to a member's account following a return or cancellation.  I am showing that your order was cancelled on 1/11/2015, so the 6th business day would be 1/19/2015 (today).  If you do not see the remaining 250 points repost to your account by the end of the day, then send me a private message and I will make sure they are added.  You can send a private message by clicking on the blue button found within my signature.
Returns When a My Best Buy™ Certificate was Used
I hope you have a great day!
Derek|Social Media Specialist | Best Buy® Corporate
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