Cancelling contract!

Son stole upgrade...now I'm stuck with a phone that doesn't work. We've been Verizon customers for 15 years and now faced with tough decision. Cancel contract to get new phone with competitor for free or pay full price to stay with Verizon???? Customer Service hasn't been helpful, at all!!!! Anyone else have this problem?
Subject line edited by: Verizon Moderator<<>>

I don't see VZW as the issue at all, so I don't know why your post seems to have your anger directed towards VZW. Your son STOLE your upgrade, talk to him.

Similar Messages

  • Cancelled contract lines are populating in the SR form's subject tab when clicking on 'Get Contracts' button

    Cancelled contract lines are populating in the SR form's subject tab when clicking on 'Get Contracts' button. But user says, it should not be populated. What could be the reason? Please suggest.
    I have told the user :
    "In the case of a renewed contract, if the service request is logged during the effectivity of the original contract (which is now Expired), the original contract will be retrieved. If the service request is logged during the effectivity of the renewal contract then only the renewal contract will be retrieved.
      Contract Entitlement on Subject tab is based on Contract Start and End dates. All the contracts i.e. expired, active, cancelled will appear until the end date. As we can see the contract ES-10165 is end dated on 09-DEC-2014, hence it will appear on the subject tab as per the functionality."
    But the User is saying:
    "Contract coverage is clear to be based on dates, and that is quite clear to me as well… the problem comes with the different statuses.
    A SR can be associated to an “EXPIRED” contract line because the SR creation date could be falling between coverage line start and end dates, but can never be related to a “CANCELLED” line.
    This “CANCELLED” status means that the line is not valid for the contract, so if it is not valid for a contract, it is not valid for referencing a job…and this is only creating wrong costs associations."

    Hi Sudhakar,
    Drop inline message components for each of the textFields and the textArea and then run the application. You could also use a message list component but inline message components for each of the input components would give you a clear idea if any errors are occuring. In case any such errors are indeed occuring then the situation can be analysed further.
    Hope this helps
    Cheers
    Giri :-)

  • Called 4 times to pay cancel contract and pay fina...

    Called 4 times to pay cancel contract and pay final bill still not received the bill !
    I have called on the 19/08/2013 to cancel the contract and the operator told me they would put me through to the cancellations team and they would send me a final bill.
    After a month of no bill I called again 19/09/2013 and the same thing happened however I was told I would have to pay £43.00 approx plus vat which I was happy to pay but still haven't received a bill.
    Called again on 8/11/2013 605399608 convo reference because I haven't received the bill the same thing was confirmed regarding the £43 plus vat.
    On the 11/11/2013 I received a bill for £163.67 I moved out of the premises mid August so I haven't even used the phone.
    All I want to do is pay the bill of £43.00 plus vat and not have to chase BT to PAY THEM.
    I would be extremely grateful if someone could sort this out for me because it's beyond a joke.
    Best Regards ,
    Max Cundy

    I have asked a moderator to provide assistance, they will post an invite on this thread.
    They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
    Once you get a reply, if you click on their name, you will see a screen like this. Click on the link as shown below.
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    They will respond either by phone or e-mail within 5-6 working days.
    Please use the tracked e-mail, to reply, not via the forum. Thanks
    This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
    When you submit the form, you will receive an enquiry number, so please keep a note of it
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Can I use an iPhone from Verizon with a canceled contract on another Verizon line?

    My mother recently canceled her with Verizon Wireless because she wanted to be on our family share plan. My older brother decided that he wanted to get his own contract and left the line for her to take. She doesn't like the phone that he had and she has a brand new iphone that she got when she opened her contract. She still had a year to go but decided to pay the early termination fee. She still hasn't payed yet because she is waiting for the bill to make the last payment including the ETF. The service on the phone no longer work and she was wondering if she can connect that phone with that existing line on the family share plan. I also want to know if this has happened to you. I went with her when she went to canceled the contract, the lady that helped us was being so nice to the people before because they just got new phones/contracts. When my mom told her that she wanted to cancel the contract she started being so rude like we were asking her to give us something for free. With the previous customers she was being all smiles but with us she was like whatever. She barely answer some question that my mom had and when she did, she answer with an attitude. She was the same person that helped when my dad, my brothers and me went to get new phone and she was being so nice. I couldn't believe she was being so rude. That was the worst customer service I have in Verizon. Its like they love you when you decide to get into a new contract but the minute you decide to cancel one its like you are beneath or that they could care less about what you want. Has this happened to any of you? Thank for your answer I really appreciate it. 

    AFTER she pays her bill in full, the device should be usable.

  • Cancelling contract due to Overcharges and NO RESOLUTION

    I have been a Verizon customer on a plan with my mother for over 5 years now. I recently moved out of state and wanted to upgrade my phone to an Iphone before I moved. Because I was not an "authorized user" on the account (my Mother wanted to be the sole contact since we shared a plan) I was unable to make any changes myself, so my mother called in to authorize the data package plan and iphone purchase so that I may come in and pick it up without hassle. At that time it was SUGGESTED that we downgrade the text messaging package on my line as I was not nearing the usage alloted and it would save us money. My mother, not even knowing what a text message is and finding even her flip-phone difficult, agreed to this as it would save us money and would be the best option for us. 
    Fast forward a month and a half later, my mother forwards me our next two bills wondering why the two combined are nearly 250 dollars over what they should have been - the overcharges - extra fees for text messaging! She immediately goes into the store to remedy the situation. The initial clerk had switched me from a 5000/mo text message plan to a 500/mo text message plan, so this time the clerk offered to again switch me back - to what I was BEFORE the suggested switch. He then tells my mother there is nothing to be done about the overage charges but I "should be fine from here on out." 
    Thinking this is a case of poor customer service, I call the customer service hotline. After being transferred through multiple people, and ending up at the resolution center I thought I had finally made progress! The woman I spoke with agreed with me, and looked at my usage since I have been a customer and said - in her words - "I'm not sure why you were advised to downgrade your text message plan. You've never been under 500 messages. Ever." She then assured me she was going to remedy this. Her resolution? 20% off of the total of each bill - which equals out to be roughly 48 dollars, leaving me with a 200$ charge to front in addition to our normal usage. 
    This is incredibly poor, no, it is downright atrocious, customer service. I refuse to be part of a company where they do not take responsibility for problems they caused. I am livid that I am to be held accountable for a change suggested by a verizon clerk. When I mentioned this to the CUSTOMER SERVICE hotline I was told that I had ample opportunity to go online and look at my usage and figure out the best text messaging plan for me and that they cannot be held responsble for the difference. So, she's basically telling me that clerks are useless and to figure everything out on my own? What is the point of having customer service clerks in-store to "assist" you if I have to do everything myself?  There is no way had the clerk looked at the history of our account could he have not seen my average text message usages. The only options are either he did not look, or he did not think through his advising and clearly made a poor judgement call.My mother has since made me an authorized user on our account because we can't help but feel that they have taken advantage of her obvious incomprehension of anything cell-phone related. 
    I told the resolutions department that I was going to immediately look into switching to a different company. While at the time I do not think she took me seriously and only offered an insencere "sorry to hear that" I have since done such that and have found that I can not only save money by switching to sprint, but that I can also receive more (unlimited data and text along with additional minutes) for less! At this point, I would rather pay the ungodly contract cancellation amount than consider staying with a non-customer based phone company. 
    Has anyone else experienced anything similar? Was your issue resolved, and if so, how was it handled? I, of course, am telling everyone about this experience and am looking to receive as much information about what others have experiences as well. 
    Thank you!

    Did your mother give them permission to use your account history to make suggestions about your service during that particular phone call? If not, the rep may have violated the law. At any rate were I you, I would file a complaint with both the BBB, FTC, and also look into filing one with the new federal Consumer Finiancial Protection Bureau.
    I am in the process of having my attorney draft a lengthy complaint against Verizon because of the 5 lines on our account 4 of them have had to have the phones replaced more than 30 times; my phone has been replaced 15 times in the last 13 months by Verizon's own count - my count is actually much higher. Last Friday, one of the reps I spoke with let it slip that Verizon slows down certain services on your line, i.e., internet connection speeds, download speeds, if your account is past due even just one day and the amount you owe is more than $29.99.  Additionally, a Tech Support Rep told me that the order for my replacement phone could not be processed because my account was "seriously delinquent" ( 8 days, of course it was more than $29.99 as we have 5 lines).  I spoke with a supervisor and she told me the same thing.  The saddest part is that just that morning my husband had made payment arrangements with Financial Services, but that didn't stop these reps from initially using scare tactics to try and make me pay my bill RIGHT THEN.
    Verizon's overall customer service, quality of service, and image has taken a nose-dive since they got in bed with Apple; it doesn't even look like the same company it was.  I remember in the not too distant past that the one of the first things a Verizon Rep would do when a customer called in was to offer even a $5 discount on their bill just for the inconvenience of having to call in at all.  Now they treat you as if you are BOTHERING them just by calling; talk to you as if you are an annoyance.

  • Cancelling contract/refund

    Ive just spoke to somome from bt but forgot to clarify a few things. Basically my contract ends on 31st May i want to move providers on this date but my bill is due on the 20th May (quarterly) for the May-Aug period, ive been told i need to pay this and it will be refunded to me after final bill, how long does it take for the process of contract ending to recieving final bill to recieve a refund? i was also told to make sure my new supplier switches me on the 31st any earlier i will get a cancellation charge is this info right? even though the contract ends on the 31st itself? anyone with advice/experiance would be appreciated

    Hi Scots_lass86,
    Welcome to the Forum and thanks for posting. If you're moving to a new provider the best thing to do is place the order with them for the date you require, 31st, and they'll take over the service from there. Your final bill will be issued usually 10 working days after the account is closed with any credits due applied to it. If there is an outstanding credit it will be refunded to you, either to your account if you paying by direct debit or by cheque if not. If you have any further queries abut this then please do drop me an email with the account details and a link to this post for reference. You'll find the contact details in my profile.
    Cheers
    David
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • Penalty for cancelling contract?

    My smart phone was stolen in a home invasion and I can't afford a new one. Looks like the only way I could get one would be to cancel my Verizon contract and go to another carrier so I can get the big discount/free phone for a new contract, but I can't tell from this website what the penalty would be. My contract doesn't expire until 2014.
    Verizon did reactivate my basic phone, so that is nice, but I miss my smart phone a lot.

    The ETF is based on the last device you purchased when you renewed your contract.  I would guess that was the smartphone.  Smartphone are $350 minus $10 for each month of the contract you have completed.
    Shouldn't your home or renters insurance have covered a replacement?  Had you considered getting a used smartphone from Swappa or eBay or another third party?

  • Phones 4U how do I cancel Contract?

    I am coming to the end of my EE/Orange Contract, but i got my Phone through Phones 4U, Does anyone know how i cancel my contract?

    just contact orange/EE customer services by dialling 150

  • O2 refresh - cancelling contract

    Hi,
    I've recently been moved with work to the very very far north of Scotland. My phone signal is now very limited up here, by that I mean I get no service most of the day and no internet whatsoever. I have 13 months left on my refresh contract and would like to know if I have any options in cancelling it?
    Thanks for the help

    Pay off the device plan and cancel the airtime without further expense to yourself.
    The phone is then yours and you can take a sim only deal from a network that does give you a signal.
    Remember to unlock your phone for free before you leave though.
    http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/td-p/540294

  • Is there any way I can upgrade early? Considering canceling contract..

    My current upgrade date is 10/26. I bought the very first iPhone for Verizon (iPhone 4) the day it came out. This put my 2-year contract renewal date about a month after the iPhone 5 came out. It took lots of searching to locate an iPhone 5 in stock by the time my upgrade date rolled around. I am trying to see if I can avoid having to do this again with the iPhone 6, as my contract end date falls about a month too late once again. I have been a faithful Verizon customer for 10 years. If Verizon cannot move up my upgrade date I am going to switch to T-Mobile, who will pay my early termination fees from Verizon, allow me to order the iPhone 6 NOW, and has much lower monthly access rates. I don't understand why Verizon doesn't reward its loyal customers and would allow them to walk away after being a customer for a decade. Step up Verizon! Someone in customer service please help...

        trember3,
    We truly understand how exciting the release of new phones are. We do not want to see you go. I do apologize as upgrades are only able to be processed on the actual upgrade date. Are you looking into upgrading early due to issues with your current device? Kaebfly, has presented some great options of either purchasing the device at full retail or looking into your Edge eligibility. Keep in mind if you purchase the iPhone 6 or 6 Plus at full retail you can still take advantage of the trade in promotion, as long as your device is in good working condition. Check out the trade in promotion here... http://bit.ly/GGnDDC
    LindseyT_VZW
    Follow us on Twitter @VZWSupport

  • Refx lease rental cash flow for non-cancellable contracts

    Dear Refx Group,
    As per Accounting Standard (AS) 19 - Leases, the lessee should make the following disclosures for operating leases:
    a) the total of future minimum lease payments under non-cancellable operating leases for each of the  following periods:
    ('i) not later than one year;
    (ii) later than one year and not later than five years;
    (iii) later than five years;
    Is there any standard report or any methodology whereby we can get the above information.
    Regards,
    Sudhir Chattapan

    Dear Refx Group,
    As per Accounting Standard (AS) 19 - Leases, the lessee should make the following disclosures for operating leases:
    a) the total of future minimum lease payments under non-cancellable operating leases for each of the  following periods:
    ('i) not later than one year;
    (ii) later than one year and not later than five years;
    (iii) later than five years;
    Is there any standard report or any methodology whereby we can get the above information.
    Regards,
    Sudhir Chattapan

  • About to cancel contract 2 months in.

    I'm posting this in the hope that a mod here might see this. Basically this is the last chance BT have to respond to my complaints that were submitted last week regarding an installation mistake and also disconnecting my phone and infinity service after cancelling my home move order within 5 minutes or placing it, having also being confirmed.
    If not a response, I at least expected an acknowledgement that it is being looked into by now. I'm not even recognised as a customer on the system anymore as the line has been disconnected so I can't get through on the switchboard. This is the last chance for BT to negotiate to keep me as a customer as I have no qualms about changing to a cable provider if I have to, given the fact i'm in a new property and left without any service whatsoever.
    Thanks

    Hi Smuggler,
    Sorry you have had trouble with this.  I can see your email on our inbox.  We'll get a reply out asap and get this straightened out for you.
    Thx
    Craig
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
    td-p/30">Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Cancelling contract for Data usage

    Can anyone tell me where I can see my contract expiration date? (on the website)
    I went over my plan last month as far as DATA and Verizon went ahead and charge me fees for it.
    I see a lot of companies offering unlimited data nowadays (for a cheaper monthly rate) and I think it's time to switch.
    $105 / month for ONE phone is getting kind of ridiculous. (especially since all the newer app are requiring more data)
    You would think that after So many years (seven I believe) i would get a better rate too, but oh well...
    thanks for your help!!

    stephanem wrote:
    love the #upg thanks! that was super fast. Looks like I have few months to go.
    On another note, yes I was expecting not be charged an additional data fee.
    There were months where I didn't even used the data allowed on my plan, where did that data go?
    Whether or not you use the full amount of your allowance each month is completely up to you. Verizon has never offered roll over data/minutes NOR have they hinted that it is available. You have to take responsibility to set you usage allowance accordingly. In a heavier than normal month, you can simply increase your allowance.
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    I liked Verizon for many things, I am not happy to swtich but I don't have other options if I want unlimited data within my Budget
    Just make sure you will not be paying for unlimited data you have no access to! I check other providers each time I come up for renewal of my contract. AT&T offers not much different than Verizon with a slightly smaller footprint. Sprint & T-Mobile offer unlimited data with restrictions AND have a MUCH smaller footprint which include dead zones in and for quite a large area(at least a mile) around my home, not to mention going in and out of service areas while driving.
    Hopefully a different provider will work out for you.

  • BT Cancelled Contract early despite repeated reass...

    I am moving house on July 1st and decided that I would cancel BT (unlimited broadband & phoneline).
    I phoned your customer support team on Saturday 11th June to arrange my cancellation. Throughout the duration of the call all your member of staff seemed interested in was the deal I was getting at the new house so
    that he could try and coerce me into changing my mind - annoying but not the main concern.
    Whilst still on the phone to him I received the confirmation email which erroneously said that “These services will stop on 13 Jun 2011”. Reading this I told the staff member and asked him to confirm the details. He did and told me to ignore the email and that the service would be cancelled on the 1st July.
    Since that call I was phoned twice by BT to confirm that I wanted to cancel and in both these calls I reiterated that I did but on the 1st July.
    So low and behold last night my services were cancelled. I have been in contact with your Indian Support Team and have basically been told that my account is closed and they have set me up with a new account that will take 5 working days to begin working. 5!! Thats brilliant seeing as i only have 13 working days until i move. You couldnt have messed up at a more inconvenient time.
    Would a moderator please contact me and look into this and check to see that this new account will be cancelled on the 1st July and also the billing ramifications of having the two accounts as I fully expect you will try and charge me multiple connection & disconnection charges.

    Hi soonbegone,
    Yes I'll be happy to give you a hand with this and make sure that everything goes smoothly from here on.
    Could you drop me in an email please with your BT account and telephone number along with a link back to this thread.
    Just send using the contact us form in my profile under the 'about me' section.
    Thx
    Craig
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
    td-p/30">Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Cancelling contract before activation

    Hello all, I signed up for BT broadband on the 25th of august... it should be activated on the 13th of september..
    Can I cancel without penalty before the actual activation?
    Thanks!

    yes as long as before activation
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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