Cancelling contract for Data usage

Can anyone tell me where I can see my contract expiration date? (on the website)
I went over my plan last month as far as DATA and Verizon went ahead and charge me fees for it.
I see a lot of companies offering unlimited data nowadays (for a cheaper monthly rate) and I think it's time to switch.
$105 / month for ONE phone is getting kind of ridiculous. (especially since all the newer app are requiring more data)
You would think that after So many years (seven I believe) i would get a better rate too, but oh well...
thanks for your help!!

stephanem wrote:
love the #upg thanks! that was super fast. Looks like I have few months to go.
On another note, yes I was expecting not be charged an additional data fee.
There were months where I didn't even used the data allowed on my plan, where did that data go?
Whether or not you use the full amount of your allowance each month is completely up to you. Verizon has never offered roll over data/minutes NOR have they hinted that it is available. You have to take responsibility to set you usage allowance accordingly. In a heavier than normal month, you can simply increase your allowance.
The App market is getting bigger and bigger by the minute, especially the video and MP3 streaming. I am planning on using my HTC one to stream music via Bluetooth in my car, there is no way I will make it to the 15th of the month with 2 Gigs allowance, like I say there are tons of other options with unlimited data
You are correct, there are tons of other options with unlimited data. Unfortunately with the smaller service footprints of some of the smaller providers, you will not be able to stream without service in some areas and unlimited data will NOT help you then. I have several ways to listen to music in my car without impacting my data allowance. 1) radio, 2) sattelite radio, 3)via bluetooth with the 1000+ songs I have on my phone, 4)via USB on an old unused iPod synced with my home computer and the 4000+ songs located there. Not a single one of those methods increases my data usage one bit.
I liked Verizon for many things, I am not happy to swtich but I don't have other options if I want unlimited data within my Budget
Just make sure you will not be paying for unlimited data you have no access to! I check other providers each time I come up for renewal of my contract. AT&T offers not much different than Verizon with a slightly smaller footprint. Sprint & T-Mobile offer unlimited data with restrictions AND have a MUCH smaller footprint which include dead zones in and for quite a large area(at least a mile) around my home, not to mention going in and out of service areas while driving.
Hopefully a different provider will work out for you.

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We have just gone over our limit for data usage this month. Is it possible to add data just for this month?

We have just gone over our limit for data usage this month. Is it possible to add data just for this month?

YES. YOU GOING TO DO A PLAN CHANGE. WHEN IT GIES YOU DATE OPTIONS YOUR GOING TO BACK DATE IT TO BEGINING OF CYCLE. ONCE THAT GOES THROUGH DO ANOTHER PLAN CHANGE BACK TO IRIGINAL PLAN AND FUTURE DATE TO BEGINIGN OF NEXT BILL CYCLE. THIS ALL CAN BE DONE ON MY VERIZON OR IF YOU FEEL SAFER CALL CUSTOMER CARE AND THEY CAN DO THSI FOR YOU

Charged for Data usage I didn't use

I have been experiencing extreme amounts of data usage for the last two months. I just checked my usage 6 days into the billing cycle and I am already at a gigabyte. I have not changed usage habits since I have had this phone. I have a Samsung Galaxy 4G phone, I do not download pictures, music, or video. I usually get 10-20 emails a day and use the navigator occasionally. I do not use a mobile hotspot and use WIFI in my home. I have contacted Verizon about this and they were no help. I noticed on the community forum that many people are experiencing the same problem. My wife and I each have phones with Verizon and a Verizon home phone all of which are on expired contracts. We have done all the things recommended by the forum and I now wonder if this is a ploy by Verizon to get us to up the data on our plan. Is it possible someone can hi-jack the data from a cell phone? If I don't get this resolved I will be looking for another provider soon.

No there is no secret ploy by Verizon. Please people enough with the conspiracy theories. Explain how come we never have these issues? We have 5 lines on a 6 GB data plan. That's far below the 10 GB the website recommends. The most data we've used in a month in 2.5 GB. Now if Verizon had this plot to secret up people's data to get them to get higher data plans they are sure doing a lousy job if it on my lines. Am I on Verizon's "do not scam " list or something?
You may think you have everything set right but obviously you don't. Most of the issues here are with iPhones because Apple stupidly set every to use mobile data as the default and in fact makes it where some apps ONLY work on mobile data. Some apps have background data that use mobile data and do it constantly. I suspect it's your e-mail app. Assuming your phone is a Galaxy S4( you don't really make that clear ) Go to Settings them press Mobile Data set the data usage cycle to the dates that your billing period is and it should tell you EXACTLY which apps are using data during your billing cycle. Then you can press the app and it will tell you how much foreground and background data that app is using.

App for Data Usage

Is there an app, besides Onavo, that tracks data usage and tells which app is using the most data?

I am not yet aware of a data monitor app of this type.
For you data, anytime you have WiFi connected all of your data (AS, browser, etc) will always prefer the WiFi connection over the mobile network.
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We have received charges of £350 for data usage on ipad which is not possible as ipad constantly connected to wifi. What is going on???

We have recently received a bill of £350 from our Orange, our mobile phone provider. These charges are apparently for ipad usage which is impossible as the ipad is constantly connected to the wifi in the house. The ipad never leaves the house as it is only ever used by my special needs child. Orange are arguing about this bill and have now reduced it to £50 but we are fighing this charge too! Can someone help? Advice needed!

Make sure that Cellular is OFF. Go to Settings>Cellular Data>OFF
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New tab for Contract for data about products and product sales.

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Laurie

Maybe the original order to renew and keep unlimited data was cancelled because it was not an option. It wasn't a "bait-and-switch" The order was cancelled, it wasn't switched. When you called to reissue the order they told you the correct options so they did not switch you without your knowledge. The second rep was correct, he didn't lie, the first rep did. Verizon cancelled the order because if they didn't you would have been set up w/ new 2 year agreements on a tiered data plan, which would have been illegal. Thats why they cancelled it. So you can either not make the change, keep the unlimited data and buy the phones outright. Or switch, go to a tiered plan, and get new phones. By glitch they meant the system accidentally allowed you to keep the unlimited plan, though it was not an option. Verizon has had this rule since they removed the unlimited plan back in '11.
<< Full name of rep removed >>
Message was edited by: Verizon Moderator

Application for a user to cap data usage?

Why do none of the 'smart' phones come with an application to cap data usage....?
If you are pay as you go, the networks know when to cut you off, it is around the time your prepaid amount hits zero. So why cannot a user state yes I would like the ability to go over my allowance, or no I would like the data allowance to be the limit?
One particular network in the UK will charge £4.50 per mb when you exceed your allowance,
and even with this exorbitant fee, will not allow you to cap it.
Surely this would be a good basic tool to ship with any phone.

Why do none of the 'smart' phones come with an application to cap data usage....?
Probably because smartphones are designed to be permanently connected to the internet which is why all the networks offer "unlimited" data tariffs.
I put unlimited in quotes because these unlimited tariffs still have limits (500mb or whatever is stipulated per month). But you don't have to cap your usage unless you are an extremely high data user, in which case you shouldn't be on a PAYG tariff.
Even PAYG customers can pay for a similar "unlimited" add-ons to their standard PAYG tariff. For example, O2 offers 300 UK texts and 500MB of data when you top-up £10 a month. If you are charged £4.50 per MB when you exceed your allowance, this is a very good deal.
In most cases, unless you really don't use the smartphone to its full extent, being on a contract with "unlimited" data included works out cheaper than paying full price for the handset, and then paying for what you use on top each month. Most networks sting PAYG users for data usage.

Error Report: No Data Usage Alerts for 250 MB Plan - June 2014

Hi, this post will report a data usage alert error for June 2014.
I previously signed up for data usage alerts when 50%, 75%, and 90% of my data is used. On June 10, at 11:00 PM, I discovered through my Verizon Wireless account that over 250 MB of data had already been used (my plan contains 250 MB). I did not receive any usage alerts prior to this time. I immediately upgraded to the 500 MB plan to avoid overage charges.
If the data usage alerts had worked properly, I would not have faced the upgrade fee or overage charges. Would it be possible to cancel the additional charges that arose this month because the data usage alerts did not work properly?
Thank you!
Hannah

Are you serious!!! Look at all of the calls on this matter in your records and fix it. I am sure at this point that it is another Verizon scam to solicite millions of dollars from it's customers only to have yet another class action lawsuit filed so the lawyers can get rich and the customers screwed.
AyaniB_VZW <[email protected]> wrote:
AyaniB_VZW created the discussion
"How to Stop False Data Usage Alerts?"
To view the discussion, visit: https://community.verizonwireless.com/message/1219549#1219549
>

Data usage scam? Really upset customer seeking help!

I have been a long time customer with Verizon. Our data usage has become unmanageable!. We have 5 iphones on our family share plan. We began with 10 GB after upgrading one of our phones & being talked into the family share plan by the in-store salesperson! We had the unlimited plan on all lines until then! This is where the trouble started. Each month our data has increased when we've made no changes to how we use our phones. Each time I increase our limit our usage always goes up! We have high speed wireless at home and all use it when at home. We also use Wifi at work. Our kids are in school all day so their usage wouldn't increase drastically.
We are now up to 16 GB. Two of the lines doubled in recent months. I've called Verizon on 2 occasions and spend at least 30-45 minutes on the phone talking with either a Verizon rep or an Apple rep to help determine what the problem is. I honestly believe Verizon is ripping us off! This last time I put what I had learned about data usage to a test using 3 of our 5 phones. I went the cellular data and turned off all apps. I left on the main cellular data so the statistics data would still show. I made sure all apps were closed in the background. I turned off all notifications and turned off all email accounts from checking for mail. I shut down location services also. This should have completely shut down data usage on each phone while they weren't being used. I cleared the data usage statistics on each phone and went to the home screen on each phone. (I took screen shots of each step on all phones for evidence) I waited 5 minutes to go in and check the statistics for data usage on each phone. Guess what I found? Data usage on all 3 phones when nothing was being used!!! After investigating further, I found out the data usage on all phones was under "System Services" When I asked the customer service rep on my last call about this, she offered to give me a credit for usage but would not tell me what the credit would be for or how the phones were using System Services when all data was supposed to be restricted. What a scam - I'm paying $450+ a month now for 5 lines and am stuck with contracts on all of them. It is enough to make anyone mad. Has anyone experienced this and if so, can you provide any help on how to fix this?

micgunn2
You should check your usage on each device to see what may be using data. This can be done via Settings > Cellular > (Optional) System Services.
When you start a new billing cycle, you can reset your usage on each device to account for your usage via Settings > Cellular > Reset Statistics. It's recommended that you setup a reminder via your Calendar to Reset Statistics on the beginning of each billing cycle.
Lastly, there was an issue at one point causing the iPhone (while sleeping) to drop the WiFi connection and default back to the cellular connection. That has since been addressed via an update, but you want to keep each device up-to-date otherwise. [ iOS: Updating your carrier settings ]

Why am I being charged data usage during the times my phone is not being used?

I got a notice on my phone that my number has used all of its allowed data usage for the month. I looked at my current usage and seen that I was being charged for data usage during the times that I am not using my phone. I figured it up and it adds up to be more than the amount that you say I am over. Explain please.

Ok, what all should I turn off on my 5s and I should get any additional fees waived. I just got this new phone about a week before Thanksgiving and never got a notice till it was full. I have never went over before. I also have never been told that I could be charged data even if I am not using my phone and I should make these changes to prevent this.
Also, the phone was 2 days late getting to me. So in addition to any additional fees that I may occur from the overage I should get a credit for the delay in my phone being sent. Oh, and it probably would have been longer had I not called to see where it was at, which the guy that helped me put in the order and was to follow up the next day with a phone call to let me know what the status was and never did.

Large data usage transfer every 6 hours while on a WiFi network, who is doing this transfer? Is Verizon polling my phone causing this usage?

I have three iPhone 5s. All are using my WiFi while at home. One iPhone is sending data over Verizon's network, not WiFi, every 6 hours or so. The time of this data transfer changes every few days. I see data usage number on my Verizon account ranging from a few kilobytes to almost a gigabyte. Is this due to Verizon polling the iPhone for data usage and billing purposes on a regular basis? And what do these billing numbers mean? Where does Verizon get these numbers? Any running apps while on my WiFi should use the WiFi, not Verizon, correct?

I'm having the same issue and this month these data pulls equated to 1891.51 MB!!!
Model: iPhone 5S 64GB. Today I received a notification from Verizon that I had exceeded my data plan. I just went through my entire usage detail report on my phone and separated-out everything that appears to be part of a 6-hour pattern. When I'm at home and most of the time while I'm at work, I am connected to wifi. These data pulls often happen in the middle of the night, when I know for a fact that my phone is charging and connected to wifi at home. Below are the results of the pattern analysis. Keep in mind that I removed all lines that, as far as I could tell, were not part of a 6-hour pattern.
THE PROOF: You sent me three alerts immediately after pulling data from my phone.
The first alert said that I had used 75% of my data plan on 8/11/2014 at 9:45pm while I was at home on wifi. There was a data pull logged at 9:45pm which was part of the 6-hour pattern above.
The second alert stated that I had used 90% of my data at 10:46pm on 8/14/2014; the data log shows a pull just before the alert at 10:45pm.
The third alert telling me I had used all of my data came today while my phone was sitting next to me, connected to wifi at the office. The alert arrived at 12:48pm, the log shows a data pull at 12:48pm.
Screenshots:
How about an explanation Verizon?

Nokia 201 asha data usage

Hi ive got the nokia 201 asha fone
my network provider charges for data usage even when your not using it,ive set it up for my emails with hotmail.co.uk and facebook,to keep intouch with family while away from home which admittedly wont be very often hence i dont have it as part of my package and im on payg,
ive had to delete it as i dont want to be charged when not using them,
is there any way i can put the settings back on but turn it off so that im not downloading data updates when not in use
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Debbie

easiest way is to switch your phone to Offline mode, not sure if there is a data toggle on the Asha series of phones like there is on Symbian.

How to view data usage on Centro

Hello, I have a new Palm Centro on AT&T. I need to view how much total data I have used, but I cannot for the life of me find a usage counter in the Palm OS. Is there a counter, or any way to view this information?
Thanks.
Post relates to: Centro (AT&T)

There is a link to access "My Minutes" from the shortcuts screen for an AT&T Centro, but you're right - no link for Data usage.
I've always been able to view this from AT&T's webpage for my account though - you may be able to view it using Blazer and logging into your account.
WyreNut
Post relates to: Centro (AT&T)
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Tools for Monitoring Usage?

On this page I find the following, along with other info:
Usage Alerts – A free tool that helps you monitor your usage via text messages sent directly to your mobile device
Usage Alerts
My Verizon
Usage Meters
Cost
Free
Access Method
• Text Messaging
• Email
Automatic Notifications
Yes, for data usage.
See below for voice
and messaging usage*
Usage Alerts
This tool helps you monitor your usage via free text messages sent directly to your mobile device and / or emails sent to your email account. We offer two different types of free usage alerts: data usage alerts and voice and messaging alerts.
Voice and Messaging Alerts: If you have usage based pricing for voice or messaging, we may send you a free text message alert if you exceed, or are trending to exceed, your allowances on or around the twentieth day of your bill cycle.
How to Get It
Usage alerts are included with all usage based plans; no initial setup is required.
I just had a bill with $112 overage for voice, I believe the overage began 13 days before the end of my billing cycle. If I'm reading the above correctly I should have been notified but wasn't. Associate I spoke with couldn't explain but did offer 30% discount. @.45/min. the charge is much too high anyway. Can anyone explain why I wasn't notified so I could avoid this overage?

I understand your frustration of receiving a bill that isn't what you expected but sometimes this happened because a number of possible things that may have been over looked or even simply a possible error but I have to point out that the usage automated system updates daily but isn't guaranteed to be 100% reliable because of a number of different variables that could cause the information to be off. My suggestion is to use the #BAL from the device or #MIN to check usage, these are usually closer to the correct usage balance.
Another got suggestion to avoid this from happening is to log into your MyVerizon app on your device or online and keep track of your activity there..

Cancelling contract for Data usage

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