Cancelling Sky Talk Penalty Free

I switched to Sky from Virgin in December (tv, bb and landline) and from the off had issues with crackling down my telephone line which is at times so bad that I cant even hear the person on the other end of the conversation. Long story short since December I have had five engineers out to my house from BT openreach (sent by Sky) all of whom have decided that the issue is not in my house and all of whom have visited both the cab and the exchange and supposedly fixed the issue which has shortly returned. My question is this - Im not sure I can be bothered to have yet another engineer come out to do exactly the same as all the others and so will be looking at cancelling my Sky talk contract (but keeping my tv and bb). Now as Sky have ben unable to provide me with the service I have been paying for are they not in breach of the contract that I have signed and consequently I should be entitled to cancel with no termination fee or penalty?

Says it in black and white in information sent to me this week and the girl on the phone did eventually find a manager who confirmed this was the case - maybe depends on what package you've got and I'm not expecting them to action it any time soon....Sky BroadbandYou must keep the Sky Broadband you have chosen for the duration of your minimum term.Your Sky Broadband price will increase by £5 per month if you cancel Sky Talk.Sky Broadband Lite has a 2GB monthly usage allowance. If you go over your usage cap twice in any six month period you will be upgraded to Sky Broadband Unlimited. We will send you alerts before this happens.Sky Fibre has a 25GB usage allowance. If you exceed the allowance twice in any six months, you'll be upgraded to Sky Fibre Unlimited. We'll send you alerts before this happens.Sky Broadband Connect is subject to a fair use policy which may affect speeds between 5pm and midnight.

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Cancellation of Sky talk/Joining BT HELP!...

Hello there.
I'll get straight to the point: I am cancelling my Sky talk and broadband service to go with BT.
The problem is that BT takes over the line rental on the 24th of this month and today I recieved an email from Sky telling me that my SKY services will be cancelled on the 25th and it'll take upto ten working days for me to be removed from the service and to join BT.
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Am I just being stupid here?
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"If you already have a broadband service on your phone line with another provider, your first step is to contact them and ask them for a MAC. This MAC is an alphanumeric code that allows the transfer of your broadband service between suppliers. A sample MAC is LZMR1234567/AB12C, and the one you are supplied should be of a similar format. Without this MAC, you'll be unable to sign up to a new provider such as ourselves.
General Exclusions: If you have a Virgin Media cable broadband service, or you have a full Line Rental, Calls and Broadband bundle with a company like Sky, TalkTalk or Tiscali, then you will not be able to transfer to us using the standard procedure. The reason for this is because these providers move your line away from BT completely, and therefore to transfer to another broadband provider, you will need to move back to a BT-based line rental service."
This is from another non BT provider which would indicate that there could be some problems. BT should have informed you about this ( I presume )
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Cancelled Sky, now how to watch BT sport

Hi
As per title, I've just given one month notice to quit Sky.
At present I watch BT sport on channels 413 & 414 on the sky box with my Sky card.
In a month's time how do I watch BT sport?
Is it online or via my BT vision box and how do I transfer it from Sky?
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Re: Sky Subscription and BT Sport
Options
on ‎12-04-2014 21h47
A cancelled sky subscription card 'reverts' to a free sat from sky card, which will enable you to watch BT Sport with that card on a sky card/box.
Just like lots of people do, myself included.

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alexacaesco wrote:
HI, I want to cancel my 30-day free trial period for Adobe Creative Cloud.
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Hi everyone,
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Nothing much we can do here in a user to user forum, however, we know those who can , click on the link below and Contact the Mods they will sort this out for you
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Cancel Broadband Talk

After receiving an email advising of the Broadband Talk changes.
If you want to cancel Broadband Talk.
Just go to bt.com/bbtalkcancel Have your bill to hand because you'll need a few details from it. We'll do the rest – we'll stop your Broadband Talk service and we won't charge you for it. You'll keep your BT Broadband, your Home Hub and any other BT lines you have.
We went to bt.com/bbtalkcancel only to find it doesn't work and with an error message.
All we want to do is cancel BB Talk we don't have an account for it as we never used it. It was part of the package we upgraded to last time.
How can we cancel it on line we want to avoid hanging on the phone trying to get through to the right person as has happened in the past.

Yes well spotted Ectophile
I would gladly have paid the £3.50 a month to keep BB Talk as this would have far outweighed the hassle that I've had since losing it, not to mention the by now familiar quip "We tried to ring you but your phone wasnt working"
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AQ.
"Welcome to Royston Vasey - You'll never leave."

Called to Cancel, was talked into a discount plan and now I'm being told the discount isn't applicable to the plan I just signed up for??

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Please help! Review the phone call from August 22nd and stand behind what your employee told the customer.....

We certainly don't want you to leave, O. I apologize that you were given inaccurate information. Unfortunately, we are unable to honor the 22% requested because the plan selected is a promotional plan. I apologize for the inconvenience.
ChaunceyM_VZW
Follow us on twitter @VZWSupport

BT charging for cancelled BB Talk

I cancelled the BB Talk service in December 2013 and I have a confirmation email of the fact.
In February BT charged me £3.50 for the service which was refunded after phoning to query it.
The same charge has been on every bill since including the latest which went live today despite BT assuring me that the service has been removed from my account.
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I have repeatedly tried to cancel it myself via the on-line link, but it just says it cannot continue with the cancellation, presumably because I do not have the service!
I would be grateful if somebody can recommend a number to call where I'm likely to get some success sorting this out. The Indian call centre have been very, very poor and in one case very unprofessional. Live chat is obviously no better.
At the moment I am faced with phoning each month to get a refund with no options to stop it happening again.
Thanks for any help.
Solved!
Go to Solution.

Hi Andrew600,
Thanks for posting!
I'm sorry that you're still seeing charges on your bill for Broadband Talk after you've cancelled the service. I can help sort this out from here.
To get in touch, click on my username and under the "about me" section you'll see the link to "contact the mods". If you could also include the link to this thread when you complete the form that would be great. When we've received your details we'll go from there.
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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gh6618 wrote:
maybe now I should just leave it and ignore the next 'warning' I get, and let it expire.
That is what I would do if I was you !
Sky are sending out emails to customers who have not logged into their sky webmail account for a while so if you want to keep it then you do need to login but if like you you no longer wnat it then don't login again and then sometime over 5 months it will be gone !

Help. Trying to cancel Sky. Moved to U.S.

Moved to Off Topic Forum

You should really have cancelled before you moved.
SKy don't have any international numbers and neither do they have an email address so you'll have to hang in there with live chat.
Regarding cancelling your direct debit you now have a problem as Sky wont accept a cancellation unless syou have a direct payment method set up to cover your final bill, and you will also have to give the required cancellation period which is at least 10 working days.

Using iPhone in car speakers and talking hands free without bluetooth ?

Just got a new car with an AUX in - works for using iPod music when on AUX mode in the car. This is no problem. But as I am looking at various options for phone functions (handsfree) in the car, just wondering : although I have used the speakerphone from time to time without other connection, can I do the following : use the AUX in the car to get the voice of the person I am talking to, and just speak freely (as I would do in speaker-phone on the iPhone) so we both can have a clear conversation ?
Which settings would I choose for that on the iPhone ? (I assume if I click speakerphone mode, this would not work with the AUX-out, or would it ?... Then what if I get a phone call (while in AUX mode in the car) while I play music in this mode (from iPhone of course) ?
In other words, can I completely avoid using any kind of external bluetooth device (from a GPS or other)??
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Yes that works, use the speakerphone mode. Some people report that the callers hear themselves via the car speakers and iPhone mic. It won't cost anything to try it and see if it meets your requirements.

Cancelling Sky Talk Penalty Free

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