Cannot activate CS6 on i-mac after deactivating license on Windows

I have 1 Adobe Design CS6 license with 2 keys: one for Windows and one for Mac
Tried to install and activate on Mac but it says "this key is not valid"
Next steps:  opened adobe indesign on the Windowsmachine and chose in the menu "Help-deactivate", so deactivation of the license should be ok.
Then i tried again to activate license on Mac but still "this key is not valid"
Why is that? Anybody?
greetz, Martin

how?
I can't find a working link to chat or e-mailaddress  for supporting this.
would be helpfull

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