Cannot connect to GAL on Exchange 2007

Hello,When users try to access the GAL from Outlook 2013 they seem to receive this message "the connection to Microsoft exchange is unavailable. outlook must be online or connected to complete this action" It does not happen all of the time and
usually switching from the GAL address list to the user's contact list then back to the GAL will fix the issue. Is there any way to resolve this issue so users just connects to the GAL the first time.
Thanks,
BJZ

Hi BJZ,
In order to understand the issue more deeply, I would like to clarify the following questions:
Are you in Cached Exchange mode or Online mode?
Do you have problems with sending & receiving mail messages?
How many users in the network are affected by this?
This could be due to a discontinuous/unstable network connectivity, might be you can first try with a different network connection and check behavior.
Let me know if this doesn't work, and post back with more info, then we'll take a further look.
Regards,
Ethan Hua
Forum Support
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At line:1 char:71
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