"Cannot connect to iTunes Store" & "iTunes store temporarily unavailable"

PROBLEM:
Our iPhones, iPad, and iPod Touches all give us "Cannot connect to iTunes Store" message when we try to purchase an App or update Apps using Apple's "App Store" App. When using iTunes on our MAC desktop, which is used to sync all our devices, I'd select "Check for available downloads" from the Store Menu and would recieve the error message "Unable to check for available downloads. The iTunes store is temporarily unavailable. Please check back later." All our devices and software were up to date. We had not upgraded to iCloud yet, allthough I don't think that matters.
Note:
- We were able to purchase songs on iTunes and access our iTunes account so we had access to iTunes Store, despite the misleading error messages. We just couldn't get the Apps to download or update.
- This happened whether I was on my iPhone using our password protected WiFi, the non-password protected WiFi at the local Apple Store, as well as when I turned WiFi off and used 3G.
I spent hours trying every solution offered on these discussion boards as well as an on non-Apple sites to no avail. I went to the local Apple store and after an hour and a half wait had someone at the Genius Bar check it out and say he couldn't fix it. I emailed Apple Help on this website and received a boilerplate reply pointing to 2 KBs that I'd already tried (support.apple.com/kb/TS1368) and (support.apple.com/kb/TS1398). When I replied I tried all that, and still needed help they pointed me to Apple Care. My husband called Apple Care who wouldn't talk to us because supposedly you can only purchase it during a window of time after buying your new device. Our iPad is the youngest at only 4 months old, so I don't know how that can be. Maybe he didn't want to pay for it just yet. I was ready to chuck these into the trash until my husband figured it out.
So... if you're experiencing the same error messages, here was our fix. In hindsight it's so simple I can't believe it.
SOLUTION:
Went to the MAC desktop that we use to sync and update all our devices. In iTunes in the left hand column under "Store" click Download. The app at the top of the queue was "stuck" (similar to a printer that won't print because of a problem with the first job in the queue). Click the first App in the queue to get it downloading. That's it!
Once they all chug through then you can start updating apps on your devices using the App Store app. Relief!
I hope this helps someone because it was a frustrating experience!

I had this exact issue.  However, I was not even able to "see" the pending downloads when I tried fixing them using the solution above.
In another thread, I saw that someone mentioned an issue with the use of the "&" (ampersand) symbol in your appleID information.  I had recently changed my name and it did include the & symbol in my name (not the appleID itself).  I replaced the ampersand with the word "and" and saved.  I then went to the iTunes store and logged into my account there and made the same change on my billing name.
Voila!  I could now access the 7 pending downloads on my desktop Mac and download them, and all iPhone/iPad/Ipods were again able to download from the app store.
incidentally, I had several support tickets open on this issue and never once did the Apple person even suggest that this might be the issue. 

Similar Messages

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    Hi, I think I originally posted this on the wrong forum. So I will repost and hope for the best.
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  • Get message on iPhone 4S, "Cannot connect to iTunes Store." How can I access the iTunes Store?

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  • How can I access the iTunes store?  When I click on iTunes, my library appears but when I try to connect to the store I get a window saying Error -3221 has occured and cannot connect to the store.

    Can anyone please help!  I haven't been able to connect to the iTunes store to purchase music for some time now.  When I click on the iTunes icon my music library appears, but when I try to connect to the store (top RH side of window) I get a new window saying cannot connect to the store an erroe -3221 has occured.

    Baseal wrote:
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  • My iPad won't let me sign into my Apple ID when I try and download an app it asks for my id and password and when i type it in the iPad displays a message saying cannot connect to iTunes Store. However when i do this on my phone it works perfectly.

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  • HT1689 I keep getting the error: Cannot connect to ITunes Store. I recently updated the iOS on the ipad3. Have tried heaps of fixes as suggested in various threads. DNS, date and time, reset etc

    I am a fairly new apple user, just got the new ipad, as part of an evaluation program. I recently did an iOS update and now keep getting the error message:cannot connect to iTunes Store... I tried date changing - no good ... The only thing that worked was to change the DNS setting to 0.0.0.0 as described in another thread. This fix for a day and now still getting the same error message and DNS setting changes do nothing. I have tried the reset method several times to no avail. I'm beginning tho think the ipad wasn't a great idea.... Apple need to attend to this. Like many, I have already wasted too much time looking for a fix. I am part of an IT in education group that will soon be recommending a specific hardware and OS. Could result in the loss of thousands of ipad sales for apple ....
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  • TS1398 Hello, my iPod touch is not working right. It says its connected but if I select App Store, safari and other apps that require wifi pops out a note saying either"error loading" or "cannot connect to iTunes Store" and would exit the app automaticall

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    See:
    Can't connect to the iTunes Store

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