Cannot create additional user in Essbase Adminstration Services

I have created the admin user in Admin Services but cannot create any additional users; the option to "create user" is grayed out. It doesn't allow me to use the wizard as well. Can anybody tell me what the problem is and how to resolve it.

First if you have created the Admin user when you first installed Hyperion, you can't create another user Admin user on the same server. Second, if you created the Admin user without supervisor or create/delete users privileges you can't create other users if you logged in with this user. You mentioned the create/delete is grayed out that means you don't have privileges to create or delete a user if you logged in with that user.
Also, you may have a problem with your EAS, so try using MaxL or ESSCMD to create users and assign them to groups, check the Tech reference for more details:
create user Guest identified by 'password' member of group Visitors;

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    INFO,28 Dec 2010 10:01:58,893,[XELLERATE.WEBAPP],Key not found in Custom Resource Bundle: newKey = global.udf.USR_UDF_EMPLID
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    INFO,28 Dec 2010 10:01:58,893,[XELLERATE.WEBAPP],Key not found in Custom Resource Bundle: newKey = global.udf.USR_UDF_EMPLID
    INFO,28 Dec 2010 10:01:58,893,[XELLERATE.WEBAPP],Key not found in Custom Resource Bundle: newKey = global.udf.USR_UDF_EMPLID
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    INFO,28 Dec 2010 10:01:58,894,[XELLERATE.WEBAPP],Key not found in Custom Resource Bundle: newKey = global.udf.USR_UDF_JOBCODE
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    INFO,28 Dec 2010 10:01:58,894,[XELLERATE.WEBAPP],Key not found in Custom Resource Bundle: newKey = global.udf.USR_UDF_JOBCODE
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    INFO,28 Dec 2010 10:01:58,894,[XELLERATE.WEBAPP],Key not found in Custom Resource Bundle: newKey = global.udf.USR_UDF_JOBCODE
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