Cannot download pre-purchased song.

I'm already pre-purchased new Jason Mraz album but in itunes, some song show me as already purchased but I can't download it. please help

Hi there Rachael2905,
You may find the information in the article below helpful.
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
-Griff W.

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HT1725 I cannot download my purchased songs to my new iPhone 5. I have not any problems with my previous one or my ipad

I cannot download my purchased songs from iTunes in my new iPhone5. I have not any problems with my previous one or my ipad

Hello, Strakat.
The attached article will walk you through the process of downloading past purchases. If you are experiencing issues with this, see the section labeled Related Articles.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
Cheers,
Jason H.

Cannot download pre-ordered song??

I pre-ordered a song over a week ago and it became available this morning. I clicked the link in the email to download the song but it wouldn't work. I didn't have my payment details on my itunes at the time I pre-ordered but I have it on now and it's saying i've purchased the song but it isn't available in downloads or purchases.
Help please?!?

Hi there Rachael2905,
You may find the information in the article below helpful.
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
-Griff W.

HELP ME I CANNOT DOWNLOAD MY PURCHASED SONG!

PLEASE SOMEBODY HELP ME WHAT TO DO.
I CAN BUY THE SONG IN ITUNES MUSIC STORE.
BUT I CANNOT DOWNLOAD THEM. MY CONNECTION IS FINE.
I CAN BUY AND BROWSE IN ITUNES MUSIC STORE SO FAST BUT WHEN ITS ABOUT TO DOWNLOAD IT STOPPED ( err = -3259)
HERES MY ITUNES CONECTION DIAGNOSTIC.
HELP IM FRUSTRATING HERE..
==========================================================
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Dell Inc. Latitude D810
iTunes 7.0.2.16
Current user is an administrator.
Network Adapter Information
Adapter Name: {C9D94745-EB09-4448-941D-EF2E46D947CD}
Description: Bluetooth PAN Network Adapter - Packet Scheduler Miniport
IP Address: 192.168.50.1
Subnet Mask: 255.255.255.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 192.168.50.10
Lease Obtained: Thu Jan 25 06:16:21 2007
Lease Expires: Tue Jan 19 10:14:07 2038
DNS Servers:
Adapter Name: {43F860A0-68C3-4E32-98EC-02A3FFA53D86}
Description: Broadcom NetXtreme 57xx Gigabit Controller - Packet Scheduler Miniport
IP Address: 192.168.1.3
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Thu Jan 25 06:15:18 2007
Lease Expires: Sun Jan 28 06:15:18 2007
DNS Servers: 192.168.1.1
Network Connection Information
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.

That error code seems to be a lingering problem. There are a lot of reports of it when doing large downloading. Fill out the form at the bottom of this page and report this to Apple. They may be able to fix it by reseting your download credits.
http://www.apple.com/support/itunes/store/download/
Some other unlikely ideas :
- Make sure you disk drive is not full, or almost full.
- Try deleting the partially downloaded file
- Set iTunes to save the files to a different location
- If you are saving the files to a shared folder, other type of remote disk set iTunes to save them to you local C drive.
- Try downloading late at night. The Music store may just be overloaded and can not server all the requests. There will be less traffic at night.
- Completely turn off all firewalls and anti-virus software you have before trying to download

HT201272 Cannot download previously purchased songs.

I go to iTunes store > purchased > name of artist ... and the songs I'm missing are listed.
However, where the "download" button is supposed to be it says "downloaded" and clicking on it has no effect. I assume that I downloaded them once when I first purchased the album, but they're missing from my Media Folder.
So, I need to REdownload the songs. How do I do that?

Yes ... thank you. I actually figured this out last night, but you're right on.
1. Delete the songs from the song list ... this eliminates the names from the iTunes Library.
2. Run Update iTunes Match from the Store menu (probably not necessary ... but I was trying everything at this point).
3. Go back to Purchased Music in the iTunes Store.
Now the store no longer thinks that the songs are on my computer, and the "Download" button is active.

Cannot listen or purchase songs under new layout of iTunes 9.0

Under the new layout I cannot listen or purchase songs. Also the homepage is basically just blank with only the right column with top songs, albums showing. The bizarre thing is that all comes out fine with the pages that have kept the old layout such as iTunesU or some iMix (was even able to download a song). Any help to fix this? Thanks in advance.

I am having the same problem and saw this in a previous thread -
1. restored system to yesterday (before I'd attempted the whole update fiasco)
2. backup itunes library
3. used revo uninstaller for a complete uninstall
4. restart
5. run clean install off new installer download (even though logged in as admin, I also used the right click "run as Admin" option for good measure)
And voila upgrade
Yes, it's a pain, but it did work. My best guess is that something was corrupted during the first failed update attempt, which resulted in an incomplete uninstall, thus screwing up the clean install. But that's just speculation...
I want to do this with mine but don’t know how to “restore system to yesterday”? let me know if you find out how?

If you download past purchased songs one by one from an album will you be charged again. Also will you be charged again if while doing this you download the whole album as one?

If you download past purchased songs one by one from an album will you be charged. Also will you be charged again if you download the the whole same album whilst downloading the songs. This is on Iphone.

It depends on how you originally purchased them.
If you purchased them as an album you cannot download them for free individually because the details of the original purchase would show that an album was purchased. And this is true vice versa too, even if you have purchased all the songs from one album individually.
You need to download the album/songs the same way you originally purchased them

HT1918 i changed my credit card on my apple id and now i cannot download previous purchases?

i changed my credit card on my apple id and now i cannot download previous purchases?
the songs appear on lightgray color on my itunes but i cannot play or download them again.

- Apps are locked to the account that purchased them.
- To update apps you have to sign into the account that purchased the apps. If you have apps that need updating purchased from more than one account you have to update them one at a time until the remaining apps were purchased from one account.
If you can't log into Settings>iTunes and App stores with your new ID them mean there is a problem. Try restting the password and try to sign in again.
iTunes Store: Retrieving and changing passwords (Apple ID)
Can you sign in with the new ID on your computer?
Last, contact iTunes.
Apple - Support - iTunes - Contact Us

I cannot download my purchases onto my iPod because my computer says low disk space C. How do I fix it?

I cannot download my purchases onto my iPod because my computer says low disk space C. How do I fix it?

See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...

HT201272 Is there a limit on downloading previously purchased songs?

Is there a limit on downloading previously purchased songs?

I think what the message is saying is that if you download past purchases for that account then you will be tying the Mac to that account for 90 days - I was thinking that it was saying that it's already associated with an account, not that you are about to associate it. If you don't want that to happen (which if it's your only account then it shouldn't be an issue), then you should be able to copy the content from your other Mac to it via, for example, home sharing : copying content between computers.

Re-downloading previously purchased songs on a different computer

Hi, I'm wondering if there is any way that you can download previously purchased songs on to a different computer to the one you purchased them on.
Message was edited by: jasonking3

I'm wondering if there is any way that you can download previously purchased songs on to a different computer to the one you purchased them on.
Transfer the song files from one computer to the other manually, and then drag them into the open iTunes window. Except for applications, one purchase only entitles you to one download; if you don't have the files at all, fill out and submit this form.
(38228)

My iTunes keeps freezing everytime I try to download a purchased song. Working 10.5.8. Help!

My iTunes keeps freezing everytime I try to download a purchased song. Working 10.5.8. Help!

You may need to update to iTunes 10.7, which would require OS X 10.6.8.
But you can first try to reboot your computer and router/modem

HT5070 Is there a block on downloading movies? I cannot download my purchase seasonal movies on my Apple IPAD. I am working in Erbil Iraq.

I need to know why I cannot download my purchase movies while working abroad.
I work in Iraq and before coming over I purchase the Walking Dead Series, but now when the new episodes comes out I cannon download them. Why is that?

I would restore the iPod to factory defaults/new iPod on your computer and start over. It appears the iPod is associated with another account. Any media that came with the iPod does not belong to you and di not transfer with the iPod hardware.

HT1689 how do i download past purchased songs onto itunes on my computer?

How do I download past purchased songs onto my new computer?

Downloading past purchases from the App Store, iBookstore, and iTunes Store

Does it cost to download previously purchased songs/vides from I Phone onto I Pad 3

does it cost to download previously purchased songs/vides from I Phone onto I Pad 3?

It depends on where you live. You should be able to download virtually everything again for free if you live in the U.S except for some movies, audiobooks and extra iTunes content with movies.
This explains how you can download again for free. You must be using the same Apple ID that you bought the content with as well.
http://support.apple.com/kb/HT2519
This explains what is available where you live.
http://support.apple.com/kb/HT5085

Cannot download pre-purchased song.

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