Cannot get mail: AOL

I currently cannot receive/view incoming AOL mail. However, I can view it at aol.com using both Safari and 1A Perfect Browser. The error message is: "cannot get mail; the connection to the server "imap.aol.com" failed. The Wi-Fi is full strength at a public restaurant. Any suggestions?

Could it possibly have something to do with the SSL/secure server settings? What made me think of it is you said it was a public wifi. I don't know, just a thought.

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    If you are using the Mail application you will need the incoming and outgoing mail server names, your account user name and password and your email address. If you already have these settings setup you can use Connection Doctor in Mail (Window -> Connection Doctor) to check the status of your mail accounts.

  • I recently changed my aol password and now I cannot get mail.  When I go to settings, Mail, Contacts, Calendars the accounts portion is grayed out and will not let me open.  How do I fix this problem?

    I recently changed my aol password and right after I changed, I cannot get mail.  I get a a pop up block that says, Cannot Get Mail, the user name or password for AOL is incorrect, settings, OK.  I go to settings as suggested but the account area is grayed out and will not let me open.  Need help on how to fix this problem.  I tried sync with my PC and that did not help either.

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  • TS3899 cannot get mail.....The user or password for AOL is incorrect

    Cannot get mail....The user or password for AOL is incorrect

    Hello MSPETE50,
    Thank you for using Apple Support Communities. 
    I see you are having issues with getting mail from your AOL account. The following article should help you troubleshoot the issue and get it sorted out. 
    Get help with Mail on iPhone, iPad, and iPod touch - Apple Support
    Regards,
    Jeff D. 

  • Keep getting onscreen message CANNOT GET MAIL,the username or password for AOL is incorrect. what do I do?

    I Keep getting an onscreen message that says "CANNOT GET MAIL,the username or password for AOL is incorrect". What do I do?

    Hello MSPETE50,
    Thank you for using Apple Support Communities. 
    I see you are having issues with getting mail from your AOL account. The following article should help you troubleshoot the issue and get it sorted out. 
    Get help with Mail on iPhone, iPad, and iPod touch - Apple Support
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  • Getting the "cannot get mail, password is incorrect" message with my AOL account only.

    Getting the "cannot get mail, password is incorrect" message with my AOL account only. Could this have something to  do with the iOS 7 update? When I log into my mail through safari it's fine, and I deleted it from my phone and went to go add it back but now I can't because it keeps telling me my password, which is correct, is incorrect. Has anyone else had this issue since iOS 7? How can I fix it?

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        c. Password - type in your password
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    Apparently, in the main AOL Account Information section you need to use your user name and the "@aol.com", but you need to leave the "@aol.com" out of the SMTP.  However, the Primary Server has that whole section grayed out so you need to ignore that one and create another one."
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  • Why does my mail keep saying "Cannot get mail"

    Synced my Yahoo account with my phone and recieved mail for a few months. About three weeks ago I recieved a message when I open my Mail app that says "Cannot Get Mail - The connection to the server failed." I also received an email that said "Recently, we have detected some unusual activity on your account and as a result, we've temporarily locked it for your protection. You may unlock your account immediately by logging in on a PC. If you have additional questions, please visit us at ___ to get the help you need. Sincerely, Your yahoo customer experience team."
    I logged in to my account on my laptop and everything seemed to fix itself and everything was fine when I get on my computer but I am still not able to get new mail through my phone. It still keeps giving me the "Cannot Get Mail" message on my phone.
    Any thoughts?

    Hello Perry0130,
    It sounds like you are getting a message that your password is incorrect after you changed the password for your email account. I would try these 3 troubleshooting steps from the following article to help troubleshoot the AOL account connection:
    iOS: Troubleshooting Mail
    http://support.apple.com/kb/ts3899
    Log in to your email provider's website to ensure that the account is active and the password is correct.
    Restart your iOS device.
    Delete the affected email account from your device.
    Tap Settings > Mail, Contacts, Calendars.
    Choose the affected email account, then tap Delete Account.
    Add your account again.
    Thank you for using Apple Support Communities.
    Take care,
    Sterling

  • Cannot receive mail (aol)

    Hello I just got my iPad and I set up my aol acct and it worked for a day but then it said it can't receive mail cause incorrect username or password I verified both plenty of times but to no avail, so I started messing with settings and I changed the server port from 993(standard) to 435 or something(don't ask why lol) and that obviously didn't work so I deleted my acct and tried to reset it up but now I can't even get past the part where it asks you for your password and email, description. When I enter that info and hit next it just says it cannot get mail incorrect username or password for "imap.aol.com". I've reset the iPad and all that basic stuff. Idk if it makes a difference but I never hooked up the iPad to a computer. I really don't know that's why I came to where the smart people are, any help is appreciated :-)

    Afternoon, KeyLady19!
    Mail can be a tricky one, can't it? Aside from what you've already done there's a great how-to article that you may or may not have already reviewed for how to setup mail on the iPad:
    iOS: Setting up an email account
    http://support.apple.com/kb/ht4810
    If that issue persists, the same article provides the following advice that might be pertinent:
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  • Cannot get maile connection to server failed

    followed the instructions for icloud set up in apple support for ipad and iphone even deleted the account and then set the account up with the correct ID and password.  I do use a different ID  than my apple ID for my icloud account.  I use my me.com email address.  I can get into the cloud on my pc and I can send and recieve email when I log into my icloud account but this fails to work on my ipad and iphone.  Attempts to seen or get email on these devices when on a wifi network end up with the message "cannot get mail connection to server failed"
    lee

    Hi HLSdoc,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at this article:
    iCloud: Troubleshooting iCloud Mail
    http://support.apple.com/kb/ts4002
    Issues sending or receiving mail on iPhone, iPad, or iPod touch
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  • Cannot Get Mail Connection to Server Failed

    Ok, I am not a very good with setting things up but I have the itouch 16GB, I have managed to set up my email and am receiving new ones but I can not connect when I am away from my home, everytime I try to connect I get the following message, *Cannot get mail,The connection to the server "pop3.live.com" failed.* Can anyone help as to what I have done wrong or what I need to do to make this work. Many thanks

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  • I can no longer send mail....today I cannot get mail..., I can no longer send mail....today I cannot get mail...a message pops up that says:A copy has been placed in your outbox.Sending the message content to the server failed....any help?

    I can no longer send mail....today I cannot get mail..., I can no longer send mail....today I cannot get mail...a message pops up that says:A copy has been placed in your outbox.Sending the message content to the server failed....any help?

    How long has it been going on? I've had my yahoo mess up and if i wait a bit it resolves itself. Yahoo is doing something with their servers and it messes with your mail if your mail happens to be on one of those servers.

  • I keep getting an error pop-up when I try to access my email. The pop-up says Cannot Get Mail  The connection to the server failed.  I get this pop-up on both my iPhone 5 and my iPad. I can still access my email, but the pop-up is real annoying.

    I keep getting an error pop-up when I try to access my email. The pop-up says Cannot Get Mail  The connection to the server failed.  I get this pop-up on both my iPhone 5 and my iPad. I can still access my email, but the pop-up is real annoying. Can someone please help me with this?  -Stu

    Hi StuNYC,
    Welcome to Apple Support Communities.
    It sounds like you're seeing an alert message when opening Mail on your iOS devices. Do you have multiple email accounts setup on the devices? Take a look at the article below, it provides suggestions that will resolve most issues that  cause an alert like that to appear in when starting the Mail app.
    iOS: Troubleshooting Mail
    http://support.apple.com/kb/ts3899
    I hope this helps.
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  • My iphone 5 everytime i go into mail it comes up with - Cannot get Mail - the connection to the server failed- i then have to click ok - I am still receiving mail - it is driving me mad having to click this everytime - anybody else had the same ?

    My iphone 5 everytime i go into mail it comes up with - Cannot get Mail - the connection to the server failed- i then have to click ok - I am still receiving mail - it is driving me mad having to click this everytime - anybody else had the same problem and have found a solution - only stated happening since iPhone was updated .

    Hello there, Badboymbc.
    The following Knowledge Base article provides some steps for troubleshooting mail on your iOS device:
    iOS: Troubleshooting Mail
    http://support.apple.com/kb/TS3899
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • TS3899 "cannot get mail" in iphone5 suddenly. been using iphone to check 2 email accounts for months now, one is gmail and not troubled. the other is thunderbird and i get this error message now. no settings have been changed or anything! ideas?

    hey all, I have been getting the "cannot get mail" error message on my iphone5 suddenly.
    ive been using iphone to check two email accounts for months now, one is gmail and not troubled. the other is mail from thunderbird and i get this error message now saying it is not responding. no settings have been changed or anything, it just suddenly stopped receiving mail on my device as of Tuesday afternoon.
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    'The installer has insufficient privileges to modify this file C:\Program Files (x86)\Common Files\Apple\Apple Application Support\Web kit.resources\inspector\Images\Spinner Inactive Selected.gif.'
    That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
    XP instructions in the following document: How to perform disk error checking in Windows XP
    Vista instructions in the following document: Check your hard disk for errors
    Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
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  • Cannot Get Mail Sending to Work

    I cannot get Mail to work for sending on my other computer. (The one I keep using because my Canon scanner drivers work there but not on a "modern" system. Boo to Canon for not updating drivers for 10.6.)
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    I have a message sitting in the outgoing box. When I try to send it I get:
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