Cannot log in to CC desktop

I am automatically logged out when trying to sign in I HAVE done this fix.. except.. it did not fix it
Please help.
http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-2 48.html

I have the same problem and I followed the instructions but it won't install any updates. Has this got anything to do with Mavericks and the After Effects "quick fix update" (which I'm using at the moment - but can't update since I don't have the CC desktop and the Adobe site is filled with everything but update informations).
I'm very frustrated since I'm paying for something that doesn't seem to work!

Similar Messages

Cannot log onto windows remote desktop

How can I log into my office's windows remote desktop. I am very new to the Mac and need some help with this. I have downloaded and installed the Windows Remote Desktop Connection, but i dont know how to use it. Do I need to have a different program to get online and not use Safari.
Please keep it simple, I am not a programer, just a program user.

I USE REMOTE DESKTOP TO CONNECT TO A WINDOWS SERVER AT WORK. YOU MUST OBTAIN THE IP ADDRESS OF THE SERVER AND PUT THAT IP ADDRESS INTO THE RDC WHERE IT ASKS COMPUTER. YOU WILL ALSO NEED THE NETWORK USERNAME AND PASSWORD TO GET ON THE SERVER AT WORK. I ALSO BELIEVE THE SERVER AT WORK NEEDS TO BE SET TUP TO ACCEPT REMOTE CONNECTIONS.

Creative Cloud Teams member cannot log in via Desktop app

Weird problem I have. Our company have 9 seat teams account, and one of our users cannot log in via the desktop app and use apps. Have worked just fine for the last year until today.
He has the old Application Manager installed as well as he had upgraded from older apps, and we are renewing our yearly subscription these days. Could any of that be the problem. Odd thing is, he is the only team member that has this problem.
He can log in to his account on the web just fine.

Creative Cloud Help | Manage your Creative Cloud for teams membership may help

Cannot log in - tried on multiple devices.

I cannot log in (on my desktop), or rather it seems to log in, but then imediately logs out again, no error, no message no nothing, it just logs in then out again. First I tried un-installing and downloading the latest version, re-installing, but the result is the same. Then I tried the %appdata% thing, made no difference. Also tried resetting the password. Didn't work.
Then I tried on my ipad, same result. Then I tried on on the laptop, same result of course. It logs in then out right away on all devices.

I cannot log in (on my desktop), or rather it seems to log in, but then imediately logs out again, no error, no message no nothing, it just logs in then out again. First I tried un-installing and downloading the latest version, re-installing, but the result is the same. Then I tried the %appdata% thing, made no difference. Also tried resetting the password. Didn't work.
Then I tried on my ipad, same result. Then I tried on on the laptop, same result of course. It logs in then out right away on all devices.

Users cannot log into Remote Desktop after 3/11/2015 update!

I have a simple network where users can log into a Windows SBS 2008 server with Remote Desktop to access various applications. This worked quite smoothly until this morning, after the updates of last evening. (3/11/2015)
When users tried to log into the Remote Desktop this morning their credentials were rejected, as if their username and/or password were incorrect. Even I (as the administrator) could not log in remotely. Finally I connected a monitor and keyboard
directly to the server and was able to log in without an issue. After logging in directly I was able to connect through remote desktop.
This method worked for my other users as well - after I logged them in directly they were able to use remote desktop no problem.
The trouble is that I have a couple dozen users, and this is an issue that should not be occurring. What happened in the last update to cause remote desktop to reject users credentials? Why does it only work after the user logs in directly?
And most importantly, how do I fix this?
A few notes:
Simply browsing for files on the server also asks for the user's name and password, and this works as well. This is only a remote desktop issue.
I have already checked to make sure the domain was correct. It was.
I have already checked to make sure the usernames and passwords were correct. They were.
I have already checked to make sure this was not a unique issue for a single (or limited number) of users. This issue effected
all users all the network.
Thank you very much for your help,
Dustin

I'm curious here... If the server is rebooted, does it put the RDS users back into a "credentials failed" situation? If so, could you please have them log in with credentials:
domain.local\username (I suspect they may be currently using domain\username)
and see if that fixes the RDS problem without having to first log into the server directly.
The ".local" may be ".lan" or ".somethingelse" depending on how you initially configured your domain, but the default for SBS 2008 is ".local"
Merv Porter
=========================
That's a good question - the server will auto-reboot this evening and I'll test again in the morning.
You are correct that we've been using domain\username. I tried domain.local\username (which is the way we've set up), and that did not work either.
I'll let you know how things turn out tomorrow morning. I don't want to mess with my users anymore today. :P
Dustin

BI Publisher Desktop Cannot Log In

Getting the following error when attempting to log into BI Publisher Desktop:
"Please contact administrator for your userid/password"
Current Installation specs:
Windows 7 SP 1 64 bit , Office Professional Plus 2010 32 bit, Word V 14.0.7106.5003, BI Publisher 11.1.1.5.0, BI Publisher Desktop 11.1.1.7 32 bit, Java JRE 1.6.0_06
Works fine on another computer using Bi Publisher Desktop 5.11.48
Any ideas what is wrong?
Thanks,
Dennis

What is the BI Publisher Desktop version ?
What is the BI Publisher Server ?
Please be sure both are having the same version.
Thank you
Eugen

Cannot Delete CPTL file from Desktop using Vista

Hi All,
I cannot Delete CPTL file from Desktop using Vista. Explorer
crashes. It is a Captivate 2 file.
I have tried (with no luck):
- logging in as a different user and deleting the file.
- running explorer as an Administrator
- uninstalling Captivate.
Anyone got any ideas?
Cheers,
Raef

Hi Raef,
That is a strange issue. Here are a couple more ideas you
could try:
- Have you tried renaming the file (including suffix)?
- Have you rebooted?
- Do you get any error messages when trying to delete, such
as "Acess Denied"?
- Is your machine networked? Is it possible someone else has
the file open?
- Can the file be moved to another location or put in a
folder (and then deleted)?
- Have you tried using the Command Prompt / DOS mode to
delete the file?
It sounds like it could be a Vista issue so I would look at
the Microsoft Vista forums too. Sorry I do not have an exact
answer.
IHTH,
Aaron

After upgrading to mavericks i cannot log into my VPN using RDC

After upgrading to mavericks i cannot log into my desktop at work using Remote Desktop Connection for Mac
I get a message that The computer i am triyng to connect to cannot establish my identity
What to do?

You don't need to go to the App Store to for support for Steam and Minecraft. You need to go to their website(s).
You're welcome

Windows 7 Desktop synchronisation - Windows cannot access \\server\users\name\desktop

Hi there
My client has a laptop which won’t load the desktop when disconnected from the network. When you log on (while disconnected) you get the error
“Windows cannot access \\server\users\name\desktop”
Works as expected while connected to the network.
The server is a Windows Small Business Server 2003 with active directory etc. and roaming profiles turned on. This issue does not occur on other workstations/laptops.
When I check the Users folder on the local system drive there is not a desktop folder. I assume this is the issue although I’m not sure how you would force windows to create one or why one hasn’t been created?
This is a brand new laptop so my initial reaction was to reset the laptop to factory state and then add the laptop back in to the domain. After this process the issue was still present!
I guess the only thing I should mention is that this was shipped as a Home Premium laptop and was then upgraded to Professional using an upgrade key.
I have checked Control Panel, System & Security, System, Advanced, User Profiles and the account shows as Local with Roaming Profiles greyed out.
Any ideas?
Martyn Fewtrell
[email protected]
Martyn Fewtrell TNC (IT Solutions) Ltd Email: [email protected] Web: http://www.tncit.co.uk

Hi,
I am just writing to check the status of this thread. Was the information provided in previous
reply helpful to you? Do you have any further questions or concerns? Please feel free to let us know.
Regards,
Alex Zhao
TechNet Subscriber Support
If you are
TechNet Subscription user and have any feedback on our support quality, please send your feedback
here.
Alex Zhao
TechNet Community Support

Cannot drop nothing to my desktop

cannot drop nothing to my desktop.....a small shadowed circle whit a crossedbar appears ?

Take these steps if the cursor changes from an arrow to a white "prohibited" symbol when you try to move an icon on the Desktop.
Sometimes the problem may be solved just by logging out or rebooting. Try that first, if you haven't already done it. Otherwise, continue.
Select the icon of your home folder (a house) in the sidebar of a Finder window and open it. The Desktop folder is one of the subfolders. Select it and open the Info window. In the General section of the window, the Kind will be either Folder or something else, such as Anything.
If the Kind is Folder, uncheck the box marked Locked. Close the Info window and test.
If the Kind is not Folder, make sure the Locked box is not checked and that you have Read & Write privileges in the Sharing & Permissions section. Then close the Info window and do as follows.
Back up all data.
Triple-click anywhere in the line below on this page to select it:
xattr -d com.apple.FinderInfo Desktop
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V). You should get a new line ending in a dollar sign ($). Quit Terminal.
Relaunch the Finder.
If the problem is now resolved, and if you use iPhoto, continue.
Quit iPhoto if it's running. Launch it while holding down the option key. It will prompt you to select a library. Choose the one you want to use (not the Desktop folder.)

"Access denied. You cannot log on to an older version of the CMS"

Post Author: dnaman
CA Forum: General
Hi All,
I recently installed Crystal Reports XI (11.0.0.1282) on my desktop and am trying to save a report to Crystal Enterprise 10. When i try to save it, i get the error above - "Access denied. You cannot log on to an older version of the CMS".
Is it possible to connect to CE 10 with CR XI or do i need to get CR 10 as well? I would have hoped there would be backward compatibility.
Thanks in advance,
dnaman

Hi,
CR 2008 is not compatible with BOE XI R2. The Crystal Reports 2008 report designer is unable to log into XI Release 2 or older servers.
The functionality that depends on an enterprise session is unavailable. If you are using one of these report servers(CRS XI/XIR2 or BOE XI/XIR2), we recommend you use the Crystal Reports XI or XI Release 2 report design tool.
The corresponding server for Crystal 2008 is BO XI R3 which will support all the new functionalities present in Crystal 2008.
I hope this helps you.
Regards,
Prashant.

I cannot log on to my Comcast e-mail from my IMac anymore. This is a new issue, recently I had to delete cookies from my system in order so my email wasn't frozen, but over the past few days it has went from bad to worse. Any suggestions-I am not very c

I cannot log on to my Comcast e-mail from my IMac anymore. This is a new issue, recently I had to delete cookies from my system in order so my email wasn’t frozen, but over the past few days it has went from bad to worse. I am able to enter my login information, but it just goes right back to the home page. Any suggestions…maybe I deleted something else in the process.

OK, restart in Safe Mode, this will clear some caches. It's possible one or more is corrupt. To restart in Safe Mode when you hear the start up tone hold down the Shift Key until you see a progress bar. Let it fully boot then restart normally and test.
Also I am assuming you have checked Finder - Preferences - General and see what boxes are checked in "Show these items on desktop." You can also mount an item in Disk Utility, simply highlight it and then look in the File menu for Mount.....

I cannot log in through the Creative Cloud Icon in the OSX menu Bar

I cannot log in through the Creative Cloud Icon in the OSX menu Bar, but I can log in online to my account and everything is working fine on my Desktop Mac, just not on my laptop.
Error
UNKNOWN SERVER ERROR
Sign in is currently unavailable
We are unable to access your account
Please try again later
Is anyone else experiencing this?

Hi Bob,
Welcome to the forums!
Could you please perform the steps mentioned in http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
Solution1 & 2 should resolve the problem for you.
Ankit

TS3988 I am using mountain lion. iCloud works fine with my iMac iPads and iPhone with one annoying exception. I cannot use the systems preferences on my iMac because I cannot log in. When entering my apple id and password I get a window saying "You can

I cannot log into systems preferences for icloud on my imac. icloud works on all devices including the imac, but I get the window "You can't sign in at this time" when using system preferences on the imac. I am using mountain lion, but it didn't work on lion either. Help

You may wish to try the following:
1. Sign out of your account
(If you are unable to do this because System Preferences has frozen, Force Quit System Preferences and try again)
2. When prompted, opt to delete, contacts, calendars etc from your Mac.
(You are only deleting this data from your Mac, not from iCloud, the data will be reinstated when you log back in. If you need to check that the data is in iCloud before deleting it go to iCloud.com and check each section for data)
3. Having logged out, check that the iCloud accounts along with their data have disappeared from the Mail, Address Book and iCal Applications.
(If necessary, delete the iCloud accounts from each of these application separately from each Applications Preferences)
4. At this point it may be worth trying to log into iCloud from the System Preferences iCloud settings again, if this works, all well and good, if it doesn't continue to step 5.
5. Open your User Library folder in the Finder. (When in the Finder, go to the Go menu, hold down the option key (alt) and choose Library when it appears in the Go menu)
6. Navigate to Library > Application Support > iCloud and drag the iCloud folder to your desktop. (This action only copies the folder and will provide you with a back up)
7. Select the iCloud folder again in Library > Application Support and drag it to the trash, enter your administrators password when prompted.
8. Restart your computer.
9. You should now be able to enter your ID and Password in system Preferences > iCloud and log into your account. Check the services you wish to use and once you are satisfied it's working as it should, trashh the iCloud folder you copied to your desktop earlier.

Recently renenew creative Cloud but cannot log in

I recently renewed my student creative cloud suite. I cannot log in

How about reporting the error message you see?
Cloud desktop problems
Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
-and 'looping' https://forums.adobe.com/thread/1504792
BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
Mac Spinning Wheel https://forums.adobe.com/message/5470608
-Similar in Windows https://forums.adobe.com/message/5853430
Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Cannot log in to CC desktop

Similar Messages

Maybe you are looking for