Cannot open Print Wizard using Smilebox

My HP Officejet 6310 All-in-One will not print my Smilebox creations. I am using Windows 7 32-bit. I have used Smilebox for several years and suddenly (in February 2012) I am unable to print. I receive the message that tells me Smilebox is unable to start the Windows Print Wizard. I have contacted Smilebox, but they tell me the problem is not with the program but with the printer. This does not happen with any other program.

Hi - Try installing the printer driver that comes with Win7. Go into Start, Devices and Printers, Add a Printer, scroll to HP and choose the officeJet 6300 series, choose Next and follow the instructions. Once installed, go into Smilebox and try printing with the officeJet 6300 series selected. Hopefully this will provide a good workaround for you.
If that doesn't work, click Start, Devices and Printers, right click on the 6300 and choose Printer Properties. From there, click the Advanced tab and choose "Print directly to the printer". Click Apply and OK. From there try printing again.
Hope that helps.
Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
I am an HP employee.

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