Cannot record a script in Firefox 3.x, 6.x, 10

Question

Hello,
When recording a script in the Firefox browser, the following error in message box appears (only in Firefox):
"Cannot get a connection from the browser helper after 15 seconds. Do you want to continue waiting for the browser to load?".
The OpenScript Diagnosis Tool shows an error in the "Web Functional Testing" category with the name "Firefox Profile". Also, the Diagnosis Tool shows the following message: Please close the Firefox or check the integrity of Firefox default profile manually.
Moreover, The ODT log shows the following lines:
09:46:51,229 DEBUG [DiagnosisExecutor] Diagnosing Firefox Profile
09:46:51,229 ERROR [DiagnosisExecutor] Failure found when diagnosing Web Functional Testing Firefox Helper
09:46:51,229 DEBUG [DiagnosisExecutor] Trying to fix Firefox Profile
09:46:51,229 INFO [Firefox Helper] Try to fix an issue: Firefox Profile
09:46:51,229 ERROR [FireFoxUtil] oracle.oats.scripting.modules.browser.api.utilities.exceptions.FireFoxException: Error happened when reading the profiles.ini file.
09:46:51,790 ERROR [FireFoxUtil] oracle.oats.scripting.modules.browser.api.utilities.exceptions.FireFoxException: Error happened when reading the profiles.ini file.
09:46:51,790 ERROR [DiagnosisExecutor] Did not auto-fix the problem.
09:46:51,790 ERROR [DiagnosisExecutor] Suggestion for fixing: Please close the FireFox or check the integrity of Firefox default profile manually.
The environment info generated by ODT is the following:
Windows Vista 6.1 Service Pack 1, x86
OpenScript 12.2.0.1.238
Internet Explorer 8.0.7601.17514
FireFox 3.6.23
Java Runtime Environment 1.6.0_22-b04
I looked the BrowserHelpersInstall.log and the result is:
3/1/2013 9:58:51
==========================================
01/03/2013 09:58:51 - [Info] The browser instance doesn't exist or is closed by users.
01/03/2013 09:58:51 - [Info] IE BHO/FF Extension source directory is found at C:\OracleATS\openScript\plugins\oracle.oats.scripting.modules.webdom.ieToolbar_2.8.0.238\Installation\dependencies
01/03/2013 09:58:51 - [Info] IE Toolbar source directory is found.
01/03/2013 09:58:51 - [Info] .Net Framework is already installed. Version is 4.0.30319
01/03/2013 09:58:53 - [Info] IE Toolbar files are copied.
[Cmd execute] cmd.exe /C "C:\OracleATS\openScript\Oracle IE ToolBar\OpenScriptToolBar.exe"
01/03/2013 09:58:56 - [Info] OpenScript IE Toolbar DLL is registered.
[Cmd execute] cmd.exe /C reg add "HKCU\software\microsoft\Internet Explorer\Main" /V "Enable Browser Extensions" /T REG_SZ /D yes /F
[Cmd execute ]OUTPUT > A opera‡Æo foi conclu¡da com ˆxito.
[Cmd execute ]OUTPUT >
01/03/2013 09:58:56 - [Info] IE Toolbar is enabled.
01/03/2013 09:58:56 - [Info] IE Toolbar is installed successfully.
01/03/2013 09:58:56 - [Info]
01/03/2013 09:58:56 - [Info] IE BHO/FF Extension source directory is found at C:\OracleATS\openScript\plugins\oracle.oats.scripting.modules.webdom.firefoxExtension_2.8.0.238\xpi
[Cmd execute] cmd.exe /C reg add "HKLM\software\mozilla\firefox\extensions" /V webdom@openscript /T REG_SZ /D "C:\OracleATS\openScript\plugins\oracle.oats.scripting.modules.webdom.firefoxExtension_2.8.0.238\xpi" /F
[Cmd execute ]OUTPUT > A opera‡Æo foi conclu¡da com ˆxito.
[Cmd execute ]OUTPUT >
01/03/2013 09:58:56 - [Info] Multiuser execution setting for Firefox saved in registry.
01/03/2013 09:58:56 - [Info] Firefox extension is installed successfully.
01/03/2013 09:58:56 - [Info]
Installation - Success
Workspace clean up - Success
Does anyone know how to solve the problem?
Edited by: 983731 on 01/03/2013 06:02
Edited by: 983731 on 01/03/2013 06:08
Edited by: 983731 on 04/03/2013 04:40

Answer 1

hi
I had the same issue.
Its because you have a non-English windows. and you dont have the"application data" folder, in spanish is called "datos de programa"(which path is harcoded in the browserHelpersInstaller.jar and the oracle.oats.scripting.modules.browser.api_2.7.0.361.jar)
you must do this:
1)give permission to the folder:
run:
takeown /F userfolder\Datos de Programa\* /R:
icacls userfolder\Datos de Programa\* /grant Administradores:(F) /T:
2) junck the datos de programa folder to application data
run:
mklink /j source-path target-path
example: C:\Users\Maxi>mklink /j "C:\Users\Maxi\Datos de programa" "C:\Users\Maxi\Application Data"
3) reinstall helper browsers.
i hope this works to you.
Edited by: 993710 on Mar 26, 2013 3:39 PM
Edited by: 993710 on Mar 26, 2013 3:42 PM
Edited by: 993710 on Mar 26, 2013 3:42 PM