Cannot start Essbase once admin password is changed

Question

Hi
I have come into an organisation where all applications were created using the default admin / password credentials. I am wanting to tighten security by changing the password of the admin account. I can do this easily in Shared Services, however when I stop and start the Essbase service, I get the following error "Essbase Product Existence Check Fails against the Shared Services Server with Error Unable to Authenticate.".
In the HSS log I get:
10-Dec-2009 15:59:55, /files, HEAD, 500 "Internal Server Error", 63 ms, %v
10-Dec-2009 16:00:26, /files, HEAD, 401 "Unauthorized", 0 ms, %v
com.hyperion.interop.AuthenticationException: Could not authenticate user 'CSSToken'. Please ensure the username and password is correct.
I have searched these forums and found threads to load Essbase service in the foreground (isnt this startEssbase.cmd?) and it says I can change the load up admin password there. However when I do that, I dont get that option.
If I change the password back to the default password, I can get Essbase back up and running no problems.
Can someone please tell me how to change the password for admin that Essbase uses to authenticate with Shared Services?
Thanks
Edited by: PLIM on 9/12/2009 21:33

Answer 1

its a longshot, but stop the Essbase service, then bring Essbase up in the foreground (from a command window, type Essbase) When it opens it should prompt for the Essbase password. Put in your password (which sounds like it is password). If you type help it will show you the available commands . One of which is Password. It allows you to reset the Essbase password. Try changing it here then in shared services and see if you can connect