Cannot use bt vision_ not allowed to cancel

Last week I moved into my new rented flat with my children. Before moving a had used vrgin as my provider for phone , broadband and tv and had absolutely no problems.
Because my house is rented I was told I cannot have virgin installed but could use the communal ariel for freeview and the communal satalite dish. I decided that the bt vision service looked good so applied online for the service and had the box ect delivered on monday 4th July 2011.
When I plugged all the boxes in the broadband worked perfectly as did the phone but I found I could receive no tv through the vision box. I waited until the next day to test again but still no service so I rang bt to enquire and they said it was not activated yet and to call back tomorrow.
The next day - today (6th July) it still will not work so I sent an e mail to bt saying this and that I wished to cancel the service , they rang me back, but me on hold and forwarded me to another department, put me on hold , put me through to another department who then took my details , said I would need to speak to the technical department but as I had only just had the service installed was sure I would be able to cancell on this occasion. The technical department then put me on hold while he did something and then told me he would ring me back- No returned call.
I then called from my landline when I got home to be told in no uncertain terms that I could not cancel the service and was liable to pay for the full 18 months for a service I cannot use.
I am a single working mum who simply cannot afford to pay a large cancellation fee and also cannot afford another way of watching tv as well as this one.
I find bt's attitude both rude and unhelpful and suggest they give their staff training on giving mis information "( I'm sure they will let you cancel ")
I would seriously love to cancel the whole package and go back to virgin.

I hate to break this to you, but the same thing happened to us - we've now paid three months money for a service that has never worked.
The call centre is beyond useless - it's insulting, because they say they will contact you within 48 hours, and they never do. Then you are locked in a permanent loop like this:
Ring them
Give details
Unplug everything
Replug everything
Still doesn't work
Promise of 48 hour call back
No call back
Repeat ad nauseam.....
If you ask to cancel, they threaten you with the cancellation charge
If you email them, you get automated responses from 'people' with fake names
If you speak to an 'expert' on the forums and follow their advice, as soon as they're stumped they stop responding
If you ask to speak to a manager, none are available
If you ask them to escalate things, they can't
Welcome to BT **bleep**....

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