Price Increase - not allowed to cancel COMPLAINT

I am currently speaking to Nidhi who told me that I wasn't allowed to cancel my services due to the price increase (my notice was part of my online bill - and I couldn't read it as it was the Welsh version!!)
After telling her that it quite clearly states on the website that I CAN she tells me I've misunderstood the wording and I'm in a contract which I can't cancel!!
After stating that I will stay on the phone to 9pm to speak to her supervisor to clarify the situation if that's what it takes, as either the website or herself is lying.
After a quick 'confer' with a colleague I've been put through to the team to cancel my services.
Is this customer service acceptable? Bullying your customers into staying with you?
I already have a hefty complaint going to BT regarding my excessive and unexplained broadband usage for September. This will be getting added to it.

jipjon wrote:
Hello,
This is just happeneing to me too. 20GB average for 18months then I renew my contract for another 12months on 8th September and surpirse suprise 50GB used in September and already 7GB in first two days of October means I'm heading for over 100GB this month! Wow. If it is not a scam of sorts they are not taking responsibility for any problem.
I'll keep asking the questions of them and showing them the evidence my end but unless they look at their end what can we do? Like others I've just renewed so feel trapped with this for year. Vert stressful and a shame as had great experience for my intial 18 month contract.
But has nothing to do with a price increase;
Re: Price Increase - not allowed to cancel COMPLAINT
toekneem
http://www.no2nuisancecalls.net
(EASBF)

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So, we all know the price increas is happening but how do we actually go around cancelling the contract free of charge?
Also reading from the forums the prices are fixed if you're in an 18 Month contract, which I am.
If this helped you please click the Star beside my name.
If this answered your question please click "Mark as Accepted Solution" below.

jlh478 wrote:
toekneem wrote:
ryant704 wrote:
Also reading from the forums the prices are fixed if you're in an 18 Month contract, which I am.
Unfortunately that is incorrect. As long as you are notified, prices and any VAT increase can be applied. That is the reason why you are given the option of cancelling your contract.
Why don't they mention that option on the email they send? I suspect 98% of all BT customers have no idea they can cancel within 10 days of being informed.
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toekneem
http://www.no2nuisancecalls.net
(EASBF)

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Hi there,
To cut a long story short I am un-happy overall with the service I get from my BT infinity service and am not paying any more for this "super fast broadband" and am aware that I am within my rights to cancel my contract without penalty due to the 2013 price increase (you god send!! Been trying to get out of this contract for a while!! Poor service overall un-happy customer).
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markymark1988 wrote:
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Price Increase - not allowed to cancel COMPLAINT

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