Captivate 5 Windows 7 Neospeech not working

We have a machine with Captivate 5 and Win 7 that we've reinstalled Captivate to.  The Loquindo voices loaded but we need the Neospeech voices.  The VT folder contains Paul and Kate but they do not appear as speech agents in any drop down when Captivate is opened.
Susan

Hi There,
Welcome to Adobe Community.
If you are getting that problem, you might have to reset the preferences.
Kindly do the following:
Close Captivate.
Go to C:/Users/[user-name]/AppData/Local/Adobe
You will see a folder named Captivate 5.
Rename that to something like OLDCaptivate.
Launch captivate again and check.
Thanks!

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