Captivate 8 won't "sign in"

I've been using Captivate 8 since it came out, but I've never had this problem. I haven't used it for a couple of weeks, and today opened the app and was asked to sign in. The dialog says "Sign In Required". The window title says "Adobe Captivate 7.0". After clicking "OK", the OK button-area spins but never connects, and I eventually get a notice that either my computer is not connected to the Internet or my clock is incorrect: neither allegation is valid.
I'm stuck and cannot work. The second message ("Please connect to the Internet and retry) has a link to contact Customer Support. Before I start down that path (I'm sorry, my recent experience with customer support has not been positive), does anyone have an idea what the heck might be going on?
TIA!

The name of the button is "Sign In Now" rather than "OK". I apologize for the misinformation.

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