Cart problem: "We apologize. We are experiencing a technical problem."

1. I have cleared my cache.2. The problem persists whether I am logged in or adding to cart as a guest.3. I am not using the best buy app.4. The problem persists whether I use my normal browser, Chrome, or switch to Firefox. None of the solutions in the older threads worked for me.  Pls fix

Hi MandyChiu,
From personal experience, it is rather convenient to place orders online, especially when you’re in a time crunch and just need to get in and out of the store as quickly as possible. I’m sorry to hear you having some difficulties with your BestBuy.com cart though. It sounds like you’ve tried some troubleshooting steps on your own without success, so I’m glad you’ve reached out to us for further assistance.
 I realize you may have tried some of these steps to resolve the issue; however, please try the following steps in order to see if this helps.
1)      Ensure you are logged out of your BestBuy.com account.
2)      Clear all cookies, cache, and history information on all browsers used.
3)      Make sure your browser of choice is fully up to date.
4)      Visit BestBuy.com, and add the item(s) you are wanting to purchase to your cart as a guest.
5)      Go to the checkout page when you’re ready to place your order, and login to your account as a returning customer.
While this typically resolves most cart issues, please feel free to call us at 1-888-BestBuy, as they may be able to help with placing any future online orders. Alternatively, I may also be able to place an order on your behalf. If you wish me to do so, please send me a private message to receive further instructions. You may do so by logging into the forum and clicking on the blue button included in my signature below.
I hope this helps,

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