Case Management Performance

Hi all,
We are using CRM 5.0 on SAP Netweaver 2004s
In the PCUI application for case management, Whnever the application is called it takes 30 seconds to load the application, when a new case is to be created the time consumed is 100 seconds ?
Note : This only happens with case management related transactions.
Is there a way to increasde the performance of the application ?
Regards,
Mohammed Salah

Hi Mohammed,
Is this the standard SAP delivered case management you are using?
In that case you can raise a Message to SAP Support.
regards,
Hemanth

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Record management performance problem

Hi,
We are implementing CRM 5.0 Case Management we have assigned a record model of around 700 nodes to a case type but the case performance on the portal was affected. It becomes very slow but when changed by another record model of few nodes the performance is much better.
Is there a way to enhance the case performance if a large record model is assigned?
Note: The performance in the back end is not affected by the size of the record model like the portal
Regards
Khaled Fahim

Hello Marco,
I recommend to post this query to the [BusinessObjects Enterprise Administration|BI Platform; forum.
This forum is dedicated to topics related to administration and configuration of BusinessObjects Enterprise, BusinessObjects Edge, and Crystal Reports Server.
It is monitored by qualified technicians and you will get a faster response there.
Also, all BOE Administration queries remain in one place and thus can be easily searched in one place.
Best regards,
Falk

Case Management use and configuration

Hi,
In my understanding, this tool provides the capability to review those matching results who needs to be validated and then, I think, it permits to the end user, take an action. My question is: ¿what are the actions that the user could take?, specifically, ¿The user can manage the fields of the matching candidates to generate a gold record?
In addition, I have been looking for resources/documentation to configure and use case management interface in EDQ. I wish to know how to configure a process of EDQ to raise alerts on the case management interface, and assigning it to a user.
Thanks in advance for any help,
regards,
Daniel

Hi Nick, Thanks for your answer. I've read the "Case Management Essentials" document located on the EDQ product page at OTN. In fact, this is the document in which was based my understanding of the tool. After search a lot for documentation, tutorials or any guidance to configure this feature, I was reading the online help as you say, but I found it some hard to understand. But I will continue using that resource, if I dont find any other material.
Can you tell me what kind of actions can perform an end user over alerts and cases in this tool?, I need to know if it is posible to do manual merge or any kind of manipulation of the data who raise the alert. Because in the available examples I only see users change the status of the alert/case, but only that.
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Calc Manager Performance

Does anyone know any background setting for Calc Manager performance
We have a number of calcs that are quite long but very straightforward (as in there are no errors). Some of them won't validate before they time out and ultimately my ruleset wont deploy either before it times out.

I think your reply is related to "running" BR once you have deployed it from Calc manager.
I am in Calc manager itself. Have created a rule and hit validate. It spins and spins then finally crashes with an error message saying something about time-out.
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RE: Case 59063: performance issues w/ C TLIB and Forte3M

Hi James,
Could you give me a call, I am at my desk.
I had meetings all day and couldn't respond to your calls earlier.
-----Original Message-----
From: James Min [mailto:jminbrio.forte.com]
Sent: Thursday, March 30, 2000 2:50 PM
To: Sharma, Sandeep; Pyatetskiy, Alexander
Cc: sophiaforte.com; kenlforte.com; Tenerelli, Mike
Subject: Re: Case 59063: performance issues w/ C TLIB and Forte 3M
Hello,
I just want to reiterate that we are very committed to working on
this issue, and that our goal is to find out the root of the problem. But
first I'd like to narrow down the avenues by process of elimination.
Open Cursor is something that is commonly used in today's RDBMS. I
know that you must test your query in ISQL using some kind of execute
immediate, but Sybase should be able to handle an open cursor. I was
wondering if your Sybase expert commented on the fact that the server is
not responding to commonly used command like 'open cursor'. According to
our developer, we are merely following the API from Sybase, and open cursor
is not something that particularly slows down a query for several minutes
(except maybe the very first time). The logs show that Forte is waiting for
a status from the DB server. Actually, using prepared statements and open
cursor ends up being more efficient in the long run.
Some questions:
1) Have you tried to do a prepared statement with open cursor in your ISQL
session? If so, did it have the same slowness?
2) How big is the table you are querying? How many rows are there? How many
are returned?
3) When there is a hang in Forte, is there disk-spinning or CPU usage in
the database server side? On the Forte side? Absolutely no activity at all?
We actually have a Sybase set-up here, and if you wish, we could test out
your database and Forte PEX here. Since your queries seems to be running
off of only one table, this might be the best option, as we could look at
everything here, in house. To do this:
a) BCP out the data into a flat file. (character format to make it portable)
b) we need a script to create the table and indexes.
c) the Forte PEX file of the app to test this out.
d) the SQL staement that you issue in ISQL for comparison.
If the situation warrants, we can give a concrete example of
possible errors/bugs to a developer. Dial-in is still an option, but to be
able to look at the TOOL code, database setup, etc. without the limitations
of dial-up may be faster and more efficient. Please let me know if you can
provide this, as well as the answers to the above questions, or if you have
any questions.
Regards,
At 08:05 AM 3/30/00 -0500, Sharma, Sandeep wrote:
James, Ken:
FYI, see attached response from our Sybase expert, Dani Sasmita. She has
already tried what you suggested and results are enclosed.
++
Sandeep
-----Original Message-----
From: SASMITA, DANIAR
Sent: Wednesday, March 29, 2000 6:43 PM
To: Pyatetskiy, Alexander
Cc: Sharma, Sandeep; Tenerelli, Mike
Subject: Re: FW: Case 59063: Select using LIKE has performance
issues
w/ CTLIB and Forte 3M
We did that trick already.
When it is hanging, I can see what is doing.
It is doing OPEN CURSOR. But not clear the exact statement of the cursor
it is trying to open.
When we run the query directly to Sybase, not using Forte, it is clearly
not opening any cursor.
And running it directly to Sybase many times, the response is always
consistently fast.
It is just when the query runs from Forte to Sybase, it opens a cursor.
But again, in the Forte code, Alex is not using any cursor.
In trying to capture the query,we even tried to audit any statementcoming
to Sybase. Same thing, just open cursor. No cursor declaration anywhere.==============================================
James Min
Technical Support Engineer - Forte Tools
Sun Microsystems, Inc.
1800 Harrison St., 17th Fl.
Oakland, CA 94612
james.minsun.com
510.869.2056
==============================================
Support Hotline: 510-451-5400
CUSTOMERS open a NEW CASE with Technical Support:
http://www.forte.com/support/case_entry.html
CUSTOMERS view your cases and enter follow-up transactions:
http://www.forte.com/support/view_calls.html

Earthlink wrote:
Contrary to my understanding, the <font face="courier">with_pipeline</font> procedure runs 6 time slower than the legacy <font face="courier">no_pipeline</font> procedure. Am I missing something? Well, we're missing a lot here.
Like:
- a database version
- how did you test
- what data do you have, how is it distributed, indexed
and so on.
If you want to find out what's going on then use a TRACE with wait events.
All nessecary steps are explained in these threads:
HOW TO: Post a SQL statement tuning request - template posting
http://oracle-randolf.blogspot.com/2009/02/basic-sql-statement-performance.html
Another nice one is RUNSTATS:
http://asktom.oracle.com/pls/asktom/ASKTOM.download_file?p_file=6551378329289980701

Follow-up Activities in Case Management using Actions

Hi Gurus,
I am configuring the case Management, On save of the case document I would like to create the Activities automatically and assign it to various departments who are responsible. One way of doing this uisng Actions. I have created a Z* Action profile and assigned object as BUS20900 and context class as CL_SCMG_CASE_CONTEXT_PPF. I am not able to find the right method to create the Activities, could you please help me.
Thank you and Regards,
Niranjan

Dear Manfred,
Thank you very much for quick response. I have used method called APPOINTMENT_OFFER and LEAS_NOTIF_01 I am getting the following exception. I have also tried with some other methods they also giving same exception.
Exception Details
CX_SY_MOVE_CAST_ERROR - Source type \CLASS=/CRMS/CL_CRM_CMG_PPF is not compatible, for the purposes of assignment, with target type
Method: CL_ACTION_EXECUTE=>GET_REF_OBJECT
Please advice.
Thank you and Regards,
Niranjan

Please can you tell me the default maximum file size for an attachment in Case Management v12 ?

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Please can you tell me the default maximum file size for an attachment in Case Management v12+? I am able to define a maximum attachment size but I am not able to see what the default is set to.
Thank you
Regards,
Anthony

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What are the Steps to Edit a Form Record Stored in Case Management? (HCM Processing DesignTime)

Workflow completed. Design Time stores records to Case Management.
Can someone please tell me steps to access the record and change a field value?
I also want to attach another attachment to the process to be stored with the original attachments.
So far I am poking around in SCASE transaction.
I am able to search for processes and steps but when I click a line I have no auth to change the record.
BASIS helped me and checked - doesn't look like I'm missing auth, but maybe usung SCASE wrong?
Still working...
Assistance Appreciated.
Update:
So I read this blog and it helped:
http://scn.sap.com/community/erp/hcm/blog/2009/09/28/hcm-processes-forms-making-the-case-for-case-management
However I can't edit the record when I get down to it. The Change (pencil button) is grayed out.
Basis is checking my permissions again.
I SHOULD be able to click the change button right?

have you checked personnel profile? with CONFIGPROFILE = EDIT? http://help.sap.com/erp_hcm_ias_2012_01/helpdata/en/92/b073fb42b347af9cb19299881b379d/content.htm http://help.sap.com/erp2005_ehp_05/helpdata/en/48/164bbbb68a4b37b62ad9777b9b449f/content.htm?frameset=/en/48/164bbbb68a4b37b62ad9777b9b449f/frameset.htm&current_toc=/en/4f/b9088db1034075a337c537083539da/plain.htm&node_id=141 No you cant make changes unless you have a WF step in your processes and forms which allows you to make changes during the cycle of approval Once completed, you can only reinitiate and it ll trigger WF etc. ie HR admin step, where they check all the information is there in the form and then only allows it to be updated to the Infotype and complete the process. did you check scase with the required roles as indicated above? run su53 for missing any authorization?

Development environment for Case Management

Hi,
I want to get started with Case Management, but I could use some startup tips as this is the first time I am installing a Java environment from scratch. To be able to design and develop case management solutions, JDeveloper is required and it seems that there is a WebLogic server embedded in the JDeveloper installation. I can install the BPM extensions for JDeveloper and I have the support for Case Management. But is this enough to actually deploy and test a solution? Or does that require a stand alone weblogic+SOA suite installation? I would rather have all this figured out before I start installing all the different things.
Thanks

And if you are starting to work with Case Management you probably will like this post at SOA & BPM Partner Community Blog: https://blogs.oracle.com/soacommunity/entry/case_management_samples_released_by
As well as this other references:
Oracle® Fusion Middleware Modeling and Implementation Guide for Oracle Business Process Management 11g Release 1 (11.1.1.7)
31 Working with Case Management
http://docs.oracle.com/cd/E28280_01/doc.1111/e15176/case_mgmt_bpmpd.htm#CIHJBBCA
Series of posts from the Oracle A-Team (start from the end of the list below):
Case Management In-Depth: Cases & Case Activities Part 2 – Case Rules
http://www.ateam-oracle.com/case-management-in-depth-cases-case-activities-part-2-case-rules/
Case Management In-Depth: Cases & Case Activities Part 1 – Acivity Scope
http://www.ateam-oracle.com/case-management-in-depth-cases-case-activities-part-1-acivity-scope/
Case Management In-Depth: Stakeholders & Permissions
http://www.ateam-oracle.com/case-management-in-depth-stakeholders-permissions/
Case Management Part 3: Runtime Lifecycle of a Project
http://www.ateam-oracle.com/case-management-part-3-runtime-lifecycle-of-a-project/
Case Management Part 2: Anatomy of a Project
http://www.ateam-oracle.com/case-management-part-2-anatomy-of-a-project/
Case Management Part 1: An Introduction
http://www.ateam-oracle.com/case-management-part-1-an-introduction/

Case management: Partner confirmation and subsequent case creation

Hi,
When i confirm a partner and then click case, the partner number does NOT reflect when the case details open. Is this the standard functionality or am I missing to activate or configure something here. For instance when i create a lead, the partner confirmed before gets automatically reflected in the lead details. In this issue of case, I am right now manually adding the partner. Please clarify on this.
My second query is about triggering an action (mail) to the related partner when i 'save' the case. Any input here would be appreciated.
Thank You,
Amar.

Hello Amar,
I'm afraid that I can't add much additional value here. For your second point about emails I would normally suggest OneOrder PPF (Post Processing Framework) actions. But I assume that these only work in One Order documents and not for the case. Perhaps someone else can confirm?
And I am not aware of any additional enhancements to Case Management, except for some Investigate Case Management functionality rolled out in CRM 7.0 targeted at the public sector (e.g., government and law enformance agencies). My recommendation would be to look at the new IT-IL based Incident/Service Request IT Service Management functionality available in CRM 7.0 which provides a lot more power and flexibility than the old Case Management (or Service Ticket) functionality.
Best regards,
John

ERES process is giving error in Case Management

Hi All,
I am trying to implement ERES in Case Management -> Agent Dashboard -> Case Summary (click on 'E-Record' button).
I have done the setups as mentioned in the Doc ID 1067744.1.
I am facing the below issues
1. As per the step 9 (Expected results), 'E-Record Details' is not enabled in 'Tools1' menu. It's still disabled.
2. As per the step 11, I am able to test the AME setups - No Issues.
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SELECT * FROM ECX_MAPPINGS WHERE MAP_CODE like 'oracle.apps.cs.sr.ServiceRequestApproval';
Thanks,
Harish Nunna

Solution:
Add a new Subscription Parameter called EDR_XML_MAP_CODE for "oracle.apps.cs.sr.ServiceRequestApproval" business event:
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2. (R) Workflow Administrator Web Applications responsibility
3. (N) Administrator Workflow: Business Events
4. Search for Name = oracle.apps.cs.sr.ServiceRequestApproval
5. Click on "Subscription" icon
6. Click on Update pen icon
7. Update Event Subscriptions page will load
8. Click on Next
9. At the Subscription Parameters section click on Add Another Row button
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This is a humble request to guide me through the new case management.

I read completely about case management.
But i didn't get that when we are deploying out case into the server then we should instantiate which one the processess which are promoted as activity or the case where we are required to enter the caseid and all.
If suppose we are doing so that we are initiating the case then nothing happens only a new instance is created
Is it so that suppose there are 8 processes promoted as our case activity then we have to TEST each of the process individually,then again for each process a seperate instance is being created and the data cannot flow from one process to another.
Please guide me through this ,I am totally cofused regarding this.
Actually make me understand the total scenario what we are going to do with case management........

You cannot. From a legal standpoint, the license agreement for OS X mandates that you run OS X only on Apple hardware. HP is not (yet) owned by Apple.
From a technical standpoint, your HP laptop doesn't use EFI, but rather an early predecessor called a BIOS. Apple is the only vendor of consumer computer hardware that uses EFI; other vendors reserve EFI for use in servers.
Secondly, Apple's operating systems support a rather limited number of configurations of video hardware and mainboard chipsets directly since they need only support those systems that they manufacture. You cannot use Windows software or drivers on OS X, so prior to installation, you would need to write your own hardware drivers for your laptop, create an OS X drive image on a Mac, and then modify that image with your drivers before putting it in the HP.
It will be simpler (and legal), to simply purchase a used Mac. Apple's online store has refurbished MacBook Airs starting at $850 and Mac Minis for $700. If you go to e-bay or craigslist, you'll find used Macs for considerably less.

Document Types for Case Management Implementation

Hii,
Can any one provide what document types should be used for Case Management Implementation. If possible please describe what is a queue and how it relates to provider group. What is Scripting and how it relates to solution advisor.
Thanks in Advance.
Best Regards!
Deepak P

i got it..for case management..document types will be CAL CL, E-Mail EM, FAX FX, Mail ML. you can create more as per your business needs...

Payment Manager performance is too bad . Anyone please suggest for improvement

Hi All,
Our payment manager performance is too bad. Its taking 3 minutes to open payment manager screen and sometimes its not opening . Please help me to resolve the issue

From the above code, I picked out the following:
Path: /System/Library/PrivateFrameworks/WebKit2.framework/WebProcess.app/Contents/Mac OS/WebProcess
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/System/Library/PrivateFrameworks/WebKit2.framework/WebProcess.app/Contents/MacO S/WebProcess ; exit;
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Last login: Sun Jul 24 21:10:09 on ttys000
/System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/WebKit2 ; exit;
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Case Management - Create a Case using FM or Class-Method

Hi all,
I am involved in a Case Management project now.
I have a requeirment where I have to create a Case using a Function Module or a Method of a class.
Does anybody knowhow to do this?
Thanks and kind regards,
Guillermo

Hi,
Can you try the following BAPI - BAPI_CRMCASE_CREATE from the Function Group - CRM_CMG_BAPI. I guess this will at least give you some idea as to how to proceed. Also, have a look at the Function Module documentation which will give you an idea of the sample code.
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I hope this will help.
Thanks and Regards,
Samantak.
Edited by: Samantak Chatterjee on Oct 26, 2010 4:03 PM

Case Management Performance

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