ERES process is giving error in Case Management

Hi All,
I am trying to implement ERES in Case Management -> Agent Dashboard -> Case Summary (click on 'E-Record' button).
I have done the setups as mentioned in the Doc ID 1067744.1.
I am facing the below issues
1. As per the step 9 (Expected results), 'E-Record Details' is not enabled in 'Tools1' menu. It's still disabled.
2. As per the step 11, I am able to test the AME setups - No Issues.
3. As per the step 6 (ERES Administrator), when I validate the event 'oracle.apps.cs.sr.ServiceRequestApproval', I am getting the below error under XML Payload.
An unexpected error has occurred while generating the XML payload. ORA-20001: The DB to XML transformation has failed with the following error: ECX_MAP_NOT_FOUND. The log file details are: ecx.plsql.out.61034.1609.log ORA-06512: at "APPS.APP_EXCEPTION", line 72 ORA-06512: at "APPS.EDR_UTILITIES", line 1488 ORA-06512: at line 2
Could anyone help me to resolve this error for "ECX_MAP_NOT_FOUND"?
I noticed that there is NO data in ECX_MAPPINGS table for the event when I run the below query
SELECT * FROM ECX_MAPPINGS WHERE MAP_CODE like 'oracle.apps.cs.sr.ServiceRequestApproval';
Thanks,
Harish Nunna

Solution:
Add a new Subscription Parameter called EDR_XML_MAP_CODE for "oracle.apps.cs.sr.ServiceRequestApproval" business event:
1. Login as SYSADMIN user
2. (R) Workflow Administrator Web Applications responsibility
3. (N) Administrator Workflow: Business Events
4. Search for Name = oracle.apps.cs.sr.ServiceRequestApproval
5. Click on "Subscription" icon
6. Click on Update pen icon
7. Update Event Subscriptions page will load
8. Click on Next
9. At the Subscription Parameters section click on Add Another Row button
10. Add EDR_XML_MAP_CODE with oracle.apps.edr.erectxt.create value and Apply.

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