Categories missing from transactions (Employee Requests)

Question

Hi,
We are on SAP 5.0, using EIC scenario
We have an issue,
1) User create a employee request and select 4 level categories defined
2) Saves the document, does some activity like changing the partners or so on and comesback using bread crumps
Problem------> the categories are missing
3) The user selects the categories and saves and ends
4) user open the transaction and finds the categories  are missing
we have applied all the notes as asked by SAP
PS: this problem occurs occassionaly and very rare, we are not able to reproduce this in out other systems
Can any one help, this is very very urgent
R

Answer 1

Thanks Ray..
PRTC Shows all the transactions...Nothing is missing there...but the problem is
the Document number(reciept number) is repeating twice for those missing transactions and not paid from FI.
Here is how it shows:
INBEL : Credit Card Documents Added To Trips
TripNo   RNo ExpnTyp   Amount Curr        Rate      Date      Document number  CC                     
1234     001               36.75
1234     001               45.25  (missing in Trip)
...  (repeating till 12)
1234     012               33.00
1234     012               12.00  (missing in Trip)
1234     013               22.00  (missing in Trip)
12 reciepts are there in this report with duplicated reciept number and 1 reciept not duplicated but not showed up in the trip.
when i see the report (Travel expense statement)..The amount Paid by company only shows for 37 reciepts..and iam not able to find what happend to the missing 13 reciepts...and thru the PRTC report it shows that all the reciepts are being used in the trip and iam sure that SAP will not let us delete the reciepts from the buffer.
Please let me know if you have any idea how to get this...in worst case i can reload the 13 entries into the buffer and create the new trip but i want to find out what happend to those reciepts.
Thanks
Govi