Category field in Service Ticket

Hi all,
CRM 5.0 ICWC
How/where can we see the categroy field in the ICWC service ticket.
Scenario : e mail service ticket will have category E-mail and Telephonic call service ticket will have TEL as the categroy .
CRM Online has the Category filed in the Service ticket transaction type Header.
Please help!
Full marks for good answer!
Regards
Raj

Hi Micha ,
I was able to add category to my Z_CRM_IC BSP application,now i have the runtime repository also defined for this .
I am currently trying out this
SrvTHead.htm
-->BTActivity ->BTHeader.htm
<crmic:dropdownListBox
id                = "category"
width             = "100%"
table             = "<%= BTCATEGORY %>"
nameOfKeyColumn   = "CATEGORY"
nameOfValueColumn = "TXT30"
selection         = "//BTActivity/Category"
disabled          = "<%= BTActivity->GET_I_CATEGORY( ) %>" />
it throws process errors:
Method "GET_I_CATEGORY" is unknown or PROTECTED or PRIVATE.
any suggestions.
Regards
Raj

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Hi Gert - Thanks a lot for your reply.
I am using CRM 5.0. I just forgot that Categorization profile can be used for the same.
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I understood that you have to check Category field.
Please, "se"nd m"e an "e"mail" with a print screen highlighting the information that u need.
caiqueescaler hotmail com
Regards,
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Edited by: Caíque Escaler on Jun 23, 2010 8:34 PM

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