CRM Service Ticket - Item Category error - IC Webclient

Hi
Once I confirm the customer account, I click on "Service Ticket".
I'm getting the following error "No Item Category could be created". I've taken a look at a few of the Item Category Groups & Usages and none of them appear to be exactly related to a Service Ticket. I believe this maybe the issue.
Would anyone have some guidance on this.
Points will be awarded for the right info.
Many Thanks
Arden

Thanks Johnny
Do you know if this resolves the issue with the creation of the Service Ticket or does it just make it easier to link the Header & Item Level attributes.
Points awarded
Regards
Arden

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Rupesh,
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Can you let me know how the Service Tickets got deleted when you reprocessed the BDOCs? Did you deleted those BDOC's? I created a Sales Order in my system and tried reproducing the same scenario. But, Re-Processing wasn't deleting the Sales Orders. You can still navigate to the Service Tickets by double clicking on them and then you can see them in the Classic and Bdoc Ext. data.
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What is Item Category in SAP CRM ? Where exactly it will be useful ?

What is Item Category in SAP CRM ? Where exactly it will be useful ? Please explain in detail.
Edited by: Rajanand Tadakamadla on Nov 6, 2010 12:46 PM

Hello Rajanand,
1. Item Category :
You define the item categories for business transactions.Like transaction types, an item category is assigned to one or more business transaction categories
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Please help us. We are trying to identify what's the rootcause of the problem we experienced in CRM regarding the Item category group. We are maintaining material master in ECC and it will be replicated in CRM via middleware. The data item category group is properly maintained in ECC but when we checked in CRM, only 3 of the sales areas have it.
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hi
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CRM Service Ticket - Item Category error - IC Webclient

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