Call types ,service, category , Responsible group in service ticket

Hi All,
I have to config Date as drop down to 1. Responsible Group 2. service ,3.category 4. call type in SERVICE TICKET on Web client .
can any body please tell me , where i have to do config to get data as drop down in service ticket .
Thanks,
Aravind.

Hi Aravind,
You can configure drop downs in service tickets using category modeler which is a BSP application.
1. maintain categorization profile
IMG Path: CRM>IC WebClient>Business Transactions-->Define Categorization Profiles,copy default and rename it
2. Create subject profile
Customer Relationship Management > Transactions> Settings for Complaints> Settings for Subjects> Define Subject Profiles,
3. maintain the subject profile in ur service ticket
4.you can add CRMM_ERM_CAT to your favourites.Here you will have to make a schema first and then maintain the application area as service ticket, maintain the correct subject profile,then you can create nodes and subnodes and define the drop down values.
5. after doing this,remember to change the status to Released in the basic data tab page of category modeler application
No you will be able to see the drop down values in category modeler

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Please use transaction code SU53 to know the object name which is missing in to your profile.
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Please take help from BASIS team.
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No Service category determined

HI,
IN single invoice amount 10000 , in this amount 6000 service tax remaining 4000 vat , we need to calulate both the tax through,
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Due to this IN fb60 i posted 2 line iteams
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it is simulating and tax calculating corectly when iam posting iam getting errore = No Service category determined
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Null

Answer wait time SG vs Call type

IPCCE 7.1 CVP 3.1 .We had a big issue regarding call type reports and skill group reports, exactly regarding the ASA. why the answer wait time is huge in skill group comparing to call type, our scenario is little bit different as we have five call types feeding the same skill group based on the customers category, and every queue to skill group node has different priority, so we need to know why answer wait time is hugely different in skill group compared to the call type.
attached is one of the five scripts, all the rest of them are the same and. each one is maped to one call toype.

attached are clear scripts
You have your Send to VRU in the wrong place, in my opinion.
With CVP, the first thing to have is an explicit "Send To VRU". For calls from the PSTN, failure in this should go to an End node, which forces survivability on the gateway to play the error message. For warm transfer calls, the best is probably Release.
No point in going further if Send to VRU fails.
Then I would set the ECC variables required for your microapps.
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Finally, go into your Queue To Skill Group.
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Item category group during service order replication is incorrect

Hi,
We are trying to replicate Service order from CRM to R/3 and the service product that is used in CRM service order is got from r/3 named SRV_REPAIR.
In CRM when we enter SRV_REPAIR in Service order the item category YSRP(copied from SRVP) should be determined.
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 lv_trans = true )
 and
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 insert <ls_orderadm_i>-guid into table lt_item_guids.
 else.
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 endif.
 endloop.
endif.
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if <ls_orderadm_h>-scenario+3(1) = gc_scenario_r3chg-int_chg.
 if not lt_item_guids_delete[] is initial. <-
 perform fill_bapiret2
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Please see note 772267 to prohibit data transfer in this case. The error
message is related to scenario A you are using.
Scenario A is not working for
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all.
In other words, if scenario A is used the sales order in ECC has to be
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processing.
So again you have to prohibit data transfer from service orders to ECC
when using scenario A.
Hopefully the information helps!
Regards, Gerhard

Call type table and service threshold value

I see for the call types where the service threshold value is set to default, the service threshold is shown as NULL in the Call type table.
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Hello. I began with the DPS. Is it possible to publish a magazine for a limited, specific target group? For example, in one department of a large company? Or to the responsible for various services? If so, how should I do? Thank you for your help.

Hello.
I began with the DPS. Is it possible to publish a magazine for a limited, specific target group? For example, in one department of a large company?
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Short answer is yes.
Click the request for consultation link in Digital Publishing Suite Help | DPS pricing options to receive a price estimate for the DPS license your project.

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Hi,
I want to make use of the field service type of Stadard ser. cat in AC03 ( Service Master ).
Pl provide img node to add new entries.

Hi Sangeeth
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Hi, it is automatic.
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Sent from Cisco Technical Support Android App

Does anyone know how to contact a responsible, responsive customer service rep? Promises of resolution to my billing issues are never kept. Return calls are never made. I contacted Executive Relations and emailed 3 Verizon executives. No reponse. Any

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Hello experts;
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The following are the customizations i have on SPRO: The all thing is copied from the standard but in the GUI the standard doesn't work either! and it does in the WEB UI. Any lights????
Trans Type:ZSVO
Desc:DSGi Service Order
Item CtgGroup:NORM Sales Item (Norm)                                                                                Item Category:ZRVS
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I don't get it...
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how do we call smartforms in abap program or web services
How many types of smartforms are there?
points will be rewarded

Hi
See this sample program
Using the fun module smartform is called from the program
Calling SMARTFORMS from your ABAP program
REPORT ZSMARTFORM.
Calling SMARTFORMS from your ABAP program.
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http://sapr3.tripod.com
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Reward points for useful Answers
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How to change the responsible in a service order

Hi.
Does anyone know how to change the responsible in a service order?
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Thanks
Rob

Hi Radek
It falls in to an endless loop, cause the 'CRM_ORDER_MAINTAIN' calls the BAdI 'ORDER_SAVE', because of that I have to find the right place to call the function 'CRM_ORDER_MAINTAIN'.
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Edited by: Roberto Quezada Olmos on May 26, 2009 3:23 PM

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Hi,
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Hi Sattuj,
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Call types ,service, category , Responsible group in service ticket

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