Where to Configure Service Ticket "Reason" & "Subject" field with new value

Hi Friends - I am working on IC Webclient Service Ticket. I want to Configure the "Reason" field as well as the "Subject" field in Service Ticket with new Values as per our requirement.
I could not find any Configuration object for the above mentioned customizing in the CRM > SPRO.
Can you pls guide me where I can configure the same?
Thanks in advance and warm regards
Purnendu

Hi Gert - Thanks a lot for your reply.
I am using CRM 5.0. I just forgot that Categorization profile can be used for the same.
I have configured the categorization profile for the same and its working fine.
One more thing -
I want to create an Appointment with Customer for problem resolution at the Customer Site. I want to assign Resorces to the Appointment so that the responsible resource is notified and sent to the Customer Site for Visit.
Can you pls guide me on the same?
Cheers
Purnendu
P.S. - Full reward points awarded.

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I'm using PHP/MySQL and DW CS4.
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Hi Ravi,
Thanks for your reply....
I am facing following problem... when I try to duplicate the segment and do mapping....... and then when I save, I got following error msg:
The source or target structure has been changed or could not be found in the Integration Repository. The mapping definition contains elements or attributes that do not exist in the changed structure. The relevant entries will be deleted
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Edited by: Shah H on Oct 26, 2009 3:17 PM

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