CAXL IM Presence Chat - Presence status visible issue

Hi ,
While test the CAXL IM presence Chat application . We have both users , both the users were logged in with the CUP Server, available status is visible to only one user.
How to rosolve this issue?
Thanks
Felix

Because they have absolutely nothing to do with each other, the fact that you have LDAP sync working in CUCM is by no means a signal that you'll just magically have LDAP on J4W.
Either you configure the DNS SRV records, or the jabber-config.xml for LDAP to work.
LDAP sync on CUCM, and LDAP profile under UC services, are irrelevant for J4W in regards to getting contact name resolution from LDAP.

Similar Messages

Cisco Phone Control and Presence 8.6.1.1185 with IBM Lotus Notes 8.5.2 (Integrated Sametime Client 8.0.2) - No presence status visible

Hi community,
I am trying to integrate Cisco Unified Presence 8.6.1.10000-34 with IBM Lotus Notes 8.5.2 with the integrated Sametime Client version 8.0.2 via the Cisco Plugins 8.6.1.1185.
Phone control is working fine, whereas the presence status is not shown (= no handset symbol next to the Sametime user). When I look in the preferences of the plugin, I can see that the plugin has connected successfully to the CUCM (8.6.2.20000-2),whereas the connection to the CUPS has not been established.
The user id as well as the password are all the same on all systems. Here is a description of what I have configured via the ciscocfg.exe tool:
Feature Control:
- Enable Phone Status -> checked
- Enable Dial Using Cisco IP Communicator -> unchecked (not required)
- Enable Control Desk Phone -> checked
- Default Mode -> Control Desk Phone
Control Desk Phone Settings:
- Voicemail Pilot Number -> left blank (no voicemail)
- Cisco Unified Communications Manager
     - Servers -> IP address of CUCM
     - Read Only -> unchecked
     - Use as Default CUCM -> checked
     - Synchronize Credentials -> checked
          - Use Sametime Credentials -> checked
Use Secure Connection: -> not required
LDAP Phone Attributes: -> not required
Phone Status Settings:
- Cisco Unified Presence Servers -> IP address of CUPS
- Read Only -> unchecked
- Synchronize Credentials -> checked
     - Use Sametime Credentials -> checked
- Sametime User ID Mapping
     - Use Business Card Attribute -> MailAddress
     - Remove Domain -> checked
- Display Off-Hook Status Only -> unchecked
At the moment I don't see an error in the configuration, but maybe I am wrong. Could anyone please tell me what the error could be?
Thanks a lot in advance!
Kind regards,
Igor

Hi all,
here are some additions to my above post:
Servers and clients used:
1x CUCM 8.6.2.20000-2
1x CUPS 8.6.1.10000-34
1x IBM Lotus Domino Messaging Express Server 8.5.2
1x Sametime Entry Server 8.5.2 (on top of the Domino server)
2x IBM Lotus Notes 8.5.2 with integrated Sametime 8.0.2
2x Cisco Phone Control and Presence with Lotus Sametime (PCAP) 8.6.1.1185
2x Cisco Unified Personal Communicator 8.5.5.19839
Setup:
- CUCM, CUPS and CUPC are working fine, i.e. Desk Phone control via CUPC, as well as availability and presence status are working without issues
- IBM Lotus Domino server is the LDAP Directory, the Sametime Entry Server is installed on top of the Domino server and uses the Domino Directory
- User ID and password on CUCM/CUPS match the ShortName field and password in Domino
- The PCAP plug-in has been manually deployed to both Notes clients with the following configuration:
     - Enable Phone Status -> active
     - Desk Phone Control -> active
     - no credential synchronization for CUCM and CUPS, i.e. every user must fill the user details himself
     - Sametime User ID Mapping is implemented via the LDAP Attribute uid (which is equal to the user id in CUCM)
     - LDAP configuration filled in with details of the Domino server
Phone Control is working fine, also the connection to the LDAP server (Domino) is fine. However, when I type in the credentials for the CUPS server login, I can see (in Troubleshooting pane) that the user (pparker) is connected to the CUPS server for a short period of time and then gets disconnected. After that no connection is possible to the CUPS server, i.e. status is always disconnected.
I have collected the Tomcat (EPASSoap00010.log and security00010.log) logs via RTMT and compared them to the logs from the PCAP plugin. The relevant time period is from 15:14 to 15:17. In the Tomcat logs I can see that the authentication is successful (see attached files), however in the log of PCAP plugin I can see the following messages:
2012/02/03 15:14:35.281 WARNUNG Credential is rejected. Nothing to retry ::class.method=com.cisco.sametime.phonestatus.cup.CUPPresenceWatcher.answerChallenge() ::thread=CT_CALLBACK.1 ::loggername=com.cisco.sametime.phonestatus.cup
2012/02/03 15:14:35.281 WARNUNG #### Connection rejected presence server ::class.method=com.cisco.sametime.phonestatus.cup.CUPPresenceWatcher.onPresenceServerConnectionRejected() ::thread=CT_CALLBACK.1 ::loggername=com.cisco.sametime.phonestatus.cup
2012/02/03 15:14:35.281 WARNUNG Credential is rejected. Nothing to retry ::class.method=com.cisco.sametime.phonestatus.cup.CUPPresenceWatcher.answerChallenge() ::thread=CT_CALLBACK.2 ::loggername=com.cisco.sametime.phonestatus.cup
2012/02/03 15:14:35.281 WARNUNG #### Connection rejected presence server ::class.method=com.cisco.sametime.phonestatus.cup.CUPPresenceWatcher.onPresenceServerConnectionRejected() ::thread=CT_CALLBACK.2 ::loggername=com.cisco.sametime.phonestatus.cup
I don't understand why the connection is rejected although the Sametime Internal ID and CUPS User ID match. Does anyone know what the issue could be?
All posts are very much appreciated!
Thanks a lot in advance!
Kind regards,
Igor

Contact card in a Word comment shows an unknown presence status

Hi,
The contact card shows an unknown presence status for myself. I noticed this issue when I was adding a new comment to a Word document. My picture isn’t shown on the card either.
While not a major issue, I also noticed that the contact cards for the file's author and last modifier are broken in all Office apps. However, I'm signed in to my Office 365 account in all Office apps, so it looks like that Office isn't
linking my contact details with the online account. Also, my own picture isn’t visible in the user details (in File>Account).
The option "Always use these values regardless of sign into Office" is unchecked in settings. Skype for Business is installed and running in the background. I guess all these issues are related to each other but the main issue
is the broken contact card for a comment.
My colleagues have the same issue (tested with three other computers, one of them was purchased recently). All computers are running Windows 7 with Office 365.
Could you help me to solve this issue?
Ps. I was referred to this forum from the Office 365’s forum – that thread has some screenshots and testing results: http://community.office365.com/en-us/f/172/t/345224.aspx

Hi,
Based on my research, it shows Presence Unknown status if there are multiple users with same display name in the Address Book. We can try right-clicking the Author and select Edit Property, and then selecting the correct name from Global Address
Book.
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

No Presence Status With 9971 Phones

CUCM - 9.1.2.10000-28
CUCM IM and Presence - 9.1.1.31900-1
9971 Load - sip9971.9-3-2-10
Have an issue with the 9971s not updating presence information on Jabber (windows and osx).
All phones are able to be controled from Jabber, ie. Dial, answer etc.
I have made sure of the following:
User is added to phone and line.
Phone is associated to with users profile.
Proper CTI permissions applied including allow control of phones supporting conferencing, CTI enabled etc.
Primary DN is selected.
All phones have CTI enabled.
Presence status is updated just fine on all other devices. If I move myself from the 9971 and control a 7965 presence status begins to function. However once moved back to 9971 presence status stops updating and Available never changes to On Call when I go off hook.
Again I can control the phone without any issues from Jabber.
This only happens to my users that are assigned 9971 phones.
Any ideas or places to look that I might have missed?

Hi,
I copy here from the docs
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/9_1_1/ccmfeat/CUCM_BK_C3E0EFA0_00_cucm-features-services-guide-91_chapter_0110010.html#CUCM_TP_SFF7026D_00
Can you check it against your scenario?
Presence Information
The presence status "on a call" is displayed for a user in the following situations:
Outgoing Calls
The user initiates a call from Cisco Jabber for Windows in Extend and Connect mode.
The user initiates a call from a device that is configured as a remote destination which is routed using Unified CM or Unified CM with Unified CM SME.
Incoming Calls
The user answers a call on a device configured as a remote destination routed using Unified CM or Unified CM with Unified CM SME.
The user answers a call routed to a device configured as a remote destination using Cisco Single Number Reach.
The presence status "on a call" is not displayed for a user in the following situations:
When the user initiates a call from a device that is configured as a remote destination; the call is not routed using Unified CM or Unified CM with Unified CM SME.
When the user answers a call on a device that is configured as a remote destination; the call is not routed using Unified CM or Unified CM with Unified CM SME.
HTH,
Christos

Jabber / Presence status phones with no Jabber client

Hello,
I was wondering if the Jabber client displays the presence status of other phones in the culster (linked to a user, but the user himself does not have a Jabber client)?
If yes, can you provide me the steps required for this setup? We have a customer having a Jabber POC, and all is working perfectly, except for that particular point.
Thanks a lot,
Antoine

Yes, just make sure all the user/line/device association is properly configured along with the SIP trunk to make sure it has a CSS which can see those phones, and enable them for presence.
Just add the users to Jabber and they should show offline all the time, you'll only see their status when on a call.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk

Presence status not changed when using Lync 2010 Remote Call Control

Hello,
I'm currently testing the Remote Call Control functionality of Lync 2010. Call management works fine but I'm surprised that my presence status does not change to "In a Call" when the call is established.
OriginatedEvent, DeliveredEvent and EstablishedEvent are forwarded correctly to Lync Client 2010. All responses are "200 OK".
Is there something more to send to Lync Server 2010 so the status of the Lync Client gets correctly updated to "In a Call" ? Or is a plugin for the Lync Client necessary to achieve this ?
Thank you in advance,
Martin

I think there's something missing from your scenario and I don't believe you would need a plugin for this. It's been forever since I've set up RCC with Lync 2010 however. I know this isn't what you're looking for, but I've used this product in
the past to configure Lync and RCC with third party PBXs that don't support Lync/RCC but do have a TAPI interface.
http://www.estos.com/products/drivers-middleware/callcontrolgateway400.html I've been able to get a free trial before and it worked like a charm for an old 3COM phone system. If you can get a trial it might help you compare apples to apples provided
you have a TAPI driver for your PBX.
For more details on what happens behind the scenes, you might have some better luck in the MSDN dev forums:
http://social.msdn.microsoft.com/Forums/en-US/home?category=uc
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications
This forum post is based upon my personal experience and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

Presence status not shown in Mail since Mavericks upgrade

Hi there,
In Messages I have two chat accounts, GTalk and Jabber with many contacts. Presence is shown here, I can chat with them, fine.
Before I upgraded to Mavericks pesence of these contacts was also shown in Mail. Both when reading in incoming e-mail or composing a new one.
Now it's nothing and I don't see a way to repair this, any ideas?
Thanks!

Today I had the chance to test this thoroughly.
1st: MacOS 10.8.3 - contact is green in iMessage, mail from contact shows the green presence bubble in mail.app
2nd: MacOS 10.9.1 -contact is green in iMessage, mail from contact shows nothing about presence
It was the same contact, same e-mail, same machine.
Is there anybody from Apple watching this?

Presence value Visible (Screen Only) not working?

I set the Presence value to Visible (Screen Only) for a group of eight check boxes on my form. When the form is printed on CPUs with Acrobat Professional version, the check boxed do not print, however, when printed on CPUs with Acrobat Standard version, the check boxes print on the form. I guess Im asking if anyone has a solution to stop the boxes from printing.
The form was designed in LiveCycle Designer v.8 and we are on Acrobat version 8 for both Professional and Standard users.
Thanks,
Marlene

I'm sorry. I just found out that the Standard users are on V7. The form works correclty on Standard V8.

Jabber connection to Presence server /softphone issue

Hello community,
Can i get some help with Cisco Unified Presence (8.6) working with Cisco Jabber for MAC (9.2.1)? So here is the scenario, we are currently moving away from Cisco WebEX, so i needed to configure our Cisco Presence server to be able have our Mac user login to Cisco Jabber so that they can use the phone. Currently i have configured CSF device on the Call Manager, which is working fine when i login to Cisco Jabber with my WebEX account, it allows me to define my phone device and login information, once connected i am able to make calls with my Cisco Jabber client.
Now that i have configured my presence server, i have reset my jabber so that i can point to my presence server which seem to work for my account, but i am unable to get another account to work. It allows me to sign into the presence server, but under the “Call Preferences” tab, it is not picking up my phone device. It shows alias as Computer (Software Phone) but the area is grey out so i am not able to make any changes.
On my account that is working this area would should my device “CSFXXXXX” the device that i have created in CM.
Also for the account that is not working, it is working if i login with the WebEX credentials and manually set the phone device in the Call preferences.
Hope someone can guide me in the correct direction.
Regards,
Allan

I found my error. I needed to add the user to the CTI profile.
Regards,
Allan

Can't see Presence Status after contact remove

Hi Folks,
We just install CUCM 9.0 and CUCM IM and Presence 9.0 also.
We are using Cisco jabber clients for Windows (9.1) and we're experiencing strange behavior (at least a different behavior than version 8.5 of Presence server).
Here it is:
GuyA and GuyB are both using CUPC. GuyA has GuyB in his contact list, and GuyB has GuyA also in his contact list.
If GuyA remove GuyB from his contact list, then GuyB can't see GuyA online anymore..!?
I never see this behavior before in older CUPS release and I'm wondering if something change or if I'm missing something in the server config.
I'm using only one Presence Group for all the users and everyone have the correct Subscribed CSS.
Any idea ?
Thank you
Regards
Fabian

Anyone ?
Thanks
Fabian

Presence status from iMessage not shown in Mail since Mavericks upgrade

I'm re-posting this in the Mail folder, maybe somebody here knows the answer:
https://discussions.apple.com/message/24928633#24928633

Hi,
It seems it is a function that seems to have dropped by the wayside.
There is nothing in the Mail Preferences that seem to enable it.
Nor is there anything in the most likely menus (View, Window)
8:28 pm Saturday; February 22, 2014
 iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

BBMessenger: Uncaught excpetion: Wrong presence status

Hello... I've tried every way possible to remedy this error msg I keep getting when trying to open BBM and it's not working. I have the BB World Edition, 8830 v4.2.2.123. I had installed the Desktop Manager and followed other people's directions but it still isn't working. My BB currently doesn't have messenger on it at all at this point. Can someone help me please? Thank you so much!
Nicole
Solved!
Go to Solution.

4.2.2 is quite an old OS for that device. I would recommend an OS upgrade.
Do a complete backup of your device first, using Desktop Manager > Backup.
http://www.blackberryforums.com/general-8800-series-discussion/183344-latest-os-8830-4-5-0-205-4-5-0...
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
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Messages problem- no buddies, can't video chat, no status.

Hi !
I have a problem with messages on mountain lion.
I can't see buddies, can't invite to video chat, can't set up status, show information, show adress book I use my icloud auccount j****@me.com

If you're not signed in, sign in. If you are signed in, sign out and sign back in. If there's no change, continue as follows.
Please read this whole message before doing anything.
Back up all data.
Quit Messages if it’s running.
Step 1
Hold down the option key and select
Go ▹ Library
from the Finder menu bar. Move the following items from the Library folder to the Trash (either may not exist):
Caches/com.apple.Messages
Caches/com.apple.imfoundation.IMRemoteURLConnectionAgent
Leave the Library folder open. Log out and log back in. Try Messages again. If it works now, stop here. Close the Library folder.
Step 2
If you still have problems, quit Messages again. Go back to the Finder and move the following item from the open Library folder to the Desktop:
Messages
Note: you are not moving the Messages application. You’re moving a folder named “Messages.”
Test. If Messages now works, delete the Messages folder on the Desktop. Otherwise, quit Messages again. Put back the folder you moved, overwriting the newer one that may have been created in its place, and continue.
Step 3
In the Preferences subfolder, there may be several files having names that begin with any of the following strings:
com.apple.iChat
com.apple.imdsmsrecordstore
com.apple.imessage
com.apple.imservice
Move them all to the Desktop. There may also be a file with the name "com.apple.imagent.plist". Move that to the Trash.
Also in the Preferences folder, there's a subfolder named "ByHost". Open it and do the same thing.
Log out and log back in. Test again. This time Messages should perform normally, but your settings will be lost. You may be able to put back some of the files you moved to the Desktop in this step. Relaunch and test after each one. Eventually you should find one or more that causes Messages to malfunction. Delete those files and recreate whatever settings they contained.
If the issue is still not resolved, quit Messages again and put all the items you moved to the Desktop back where they were. You don’t need to replace the items you moved to the Trash. Stop here and post again.
If you later decide that you don’t like the results of steps 2 and 3, you can undo them completely by quitting Messages and restoring the items you deleted in those steps from your backup.

ISE 1.3 Node AD Status updating issue

Hello,
since awhile i have the Problem with the 1st ISE node that it´s on updating.. status. (see attachment)
Between the update from 1.2 to 1.3 this issue was not seen by the System check, it occurs later.
Now i have try to leave and/or rejoin the node but dosn´t help. Also an reboot of the not have no effect.
The logs on the node and in the Microsoft AD dosn´t show anything with an issue. We see in MS AD log that this node comes with the correct credentials who i have tried the leave or join process.
Have anyone an idea to solve this Problem!?
Thanks!

Hi Drew,
long time ago I have post my problem, so we have now fixed it with with TAC but we have some other issues by replacing the EAP certificates fixed also.
So, we hit some BUGs that are also present in ISE 1.3 Patch 2 and would be fixed next ISE version.
By trouble shooting I have seen that when I disable the PSN service on that node which have the connecting issue, the AD connection now is OK on both nodes.
But this was not a solution for this, the realy one was on my site the FQDN entry for the sponsor portal that was pointed to this node. This field is not a requiered field and when we delete the entry the AD connectioin goes to green!
I hope you have fixied your problem also to this time.
Regards
Marc

Digital Signatures for Changing the statuses in Issue Mgmt

Hi
Has anyone put in place digital signatures for Issue
Managemnt when we change the status values in an issue.
We are looking at SAP Note 835584 - Digital signature for documents,
but that is not applicable for us as we want to initiate the digital
signature when the status profile "SLFI0001" kicks in and the status is
changed from one to the other.(eg in process to completed etc)
We have created the digital signature and the strategies, but are
looking for a place to attach this with the status profile "SLFI0001".
Is there a place we can attach the digital signature strategies to this
status profile?
Anyone has any ideas on how it can be done?
Thanks in advance..
sap ques..

We have a document that needs to be signed by more than one individual -- and in our process we are using the Topacz signature pad to get the signature. It's similar to the one you sign at the grocery store, drug store, etc. In order to NOT have the first signature invalidated, we were told to edit the registry...and it works perfectly!
[HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\8.0\AVAlert\cCheckbox]
"iDigSigSaveAsCertified"=dword:00000001
[HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\8.0\AVAlert\cCheckbox\cAnnots]
"iReaderEnableSaveWarn"=dword:00000001
Obviously if you are using a different version of Acrobat, you'll have to change the key accordingly.
Hopefully this will work with your process.
Good luck!!

CAXL IM Presence Chat - Presence status visible issue

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