CC Photography Subscription - got only Trial

Hi Guys,
i subcibed to the Creative Cloud Photography Abonnement, and after login to the Creative Cloud with my Adobe ID, and installing Photoshop CC, i only see "start Trial".
How can I "activate" my Subscription for Photoshop and Lightroom? relogin, reboot etc didn't helped.
Thanks for Help.
Best regards

I think you have to wait for your payment to process!!
I just bought my CC membership within the previous couple hours, and am seeing the same thing as you, non_descript. Upon looking at the payment history in my account, it appears that the payment is not fully processed. (It's not exactly during business hours at the moment.) I am going to assume that, once the payment is fully processed and accepted, that the "trial" status will go away on its own. If after several days I'm still seeing "trial" versions, then I will escalate the issue.
Note: both apps that I bought (Photoshop and Lightroom) run just fine right now, and are not asking for any sort of activation.

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