CCMS Email Alert Notifications

Hi. I am creating an alert to let the helpdesk know when someone locks their ID due to incorrect passwords. I've got it working with the SALO_EMAIL_IN_CASE_OF_ALERT but I can't get it to work with the copied version(ZZSALO_EMAIL_IN_CASE_OF_ALERT). Can anyone give me a few pointers here?
Thanks.

Is it regarding auto reaction ? Usually we use Method CCMS_OnAlert_Email or CCMS_OnAlert_Email_V2 ( copy these to ZCCMS_OnAlert_Email or ZCCMS_OnAlert_Email_V2 ) which calls FM SALO_EMAIL_IN_CASE_OF_ALERT or SALO_EMAIL_IN_CASE_OF_ALERT_V2.Did you check the parameter tab and release tab of the Z method ? Auto reaction should cheched under release tab of the method and the required parameters( SENDE,RECIPIENT etc ) should be maintained under parameter tab
Thanks
Prince Jose

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