CCX Call Monitoring

I have a client that is running CCX 7.0.1(SR5) with CUCM 7.1.3 and has issue on call monitoring for half of the agents. Some of these agents have the same pc and phone type with pretty much the same setting (have not verified device driver level on NIC). But some can monitored and some can't. Have anyone experienced this similar issue and how to correct them.
Thanks.
Dat Pham

Hello!
This troubleshooting Documentation:
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008075025a.shtml
There's also a link with the Intel hálókártyákon need to set things 1-2:
http://www.intel.com/support/network/sb/cs-005897.htm
This is all monitored Agenten, both the supervisor should be stopped!
And should be adjusted, as follows, if you have Windows 2000 machine (this is, if I remember correctly):
http://support.microsoft.com/?kbid=233203
Then you should try to belehallgatást the "modified" agente.
I met a case where the onboard sound card but had not gone so throw a separate card in the machine.

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