Change Platform Product

On the 28th November I made the purchase online below.
I have requested the Italian version for MAC, but the system has released the Windows version of the software that I can not download because I do not have this operating system.
On the same day, following the instructions of the site, I made reports
How can I get the call for replacement of the product with the Italian version for MAC?
Thanks for the support
Number: # AD005704452IT
Products ordered:
Adobe Photoshop Elements 13 & Adobe Premiere Elements 13 (Windows, Italian)
Customer Support Portal
Marco Baldini, Via Gabriele D'Annunzio 94, Firenze - Italy
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Not Applicable
Adobe Support Program
Richiesta sostituzione piattaforma
#0214449065
Open - Pending Adobe Response
16/12/14
16/12/14
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Adobe Support Program
Richiesta sostituzione versione prodotto
#0214437819
Open - Pending Adobe Response
15/12/14
15/12/14
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Adobe Support Program
Richiesta Sostituzione vers prodotto
#0214437547
Open - Pending Adobe Response
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15/12/14
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Adobe Support Program
Richiesta di sostituzione del prodotto a
#0214437406
Open - Pending Adobe Response
15/12/14
15/12/14
PHSP & PREM Elements 13.
Adobe Support Program
Direct Returns
#0214428926
Open - Pending Adobe Response
13/12/14
13/12/14
Adobe Support Program
Direct Exchange/Swap
#0214409376
Open - Pending Adobe Response
11/12/14
11/12/14
PHSP & PREM Elements 13.
Adobe Support Program
Direct Returns
#0214409196
Open - Pending Adobe Response
11/12/14
11/12/14
Adobe Support Program
Direct Exchange/Swap
#0214327066
Open - Pending Adobe Response
01/12/14
01/12/14
PHSP & PREM Elements 13.
Adobe Support Program
Direct Returns
#0214323103
Open - Pending Adobe Response
01/12/14
01/12/14

your serial number works with both platforms.  download the mac installation files using the below links,
Downloads available:
Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat:  XI, X | 9,8 | 9 standard
Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom:  5.7| 5 | 4 | 3
Captivate:  8 | 7 | 6 | 5
Contribute:  CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

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