Change sender e-mail notification

HI.
I implement Service Desk E-Mail Functionality.
How can I change Sender this e-mail notification to constant address (support @ myconpany.com for example)?
At present Sender is the Person who make change in support notification.
Thank you.

Hey,
In order to do that you ll have to do a specific processing method - default method is if i remember well CRM_SRVORDER_EXEC_SMART_FORM of class CL_DOC_PROCESSING_CRM_ORDER
So you ll have to copy class (takes time and energy from solman) and create your specific method that you ll replace in sppfcadm transaction.
In this method instead of using received parameter IS_MAIL_SENDER; create your own one for example
// data ls_mail_sender type SWOTOBJID.
assign the sender that you want to it, for example: support @ myconpany.com
don t forget to replace is_mail_sender by ls_mail_sernder when calling module function
//* call function to process smart form (new forms)
// CALL FUNCTION function_name
that should be fine
Good luck
Khalil

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Send Custom Mail Notifications to Author/Creator when workflow ends

Hello All,
I am working on workflows and I want to send a mail notification to the "Author/Creator" when the workflow finishes.
Currently, UCM workflows do not provide this functionality Out-Of-The-Box.
For this I implemented a filter and hooked it to the event +"advanceDocumentStateMarkWorkflowFinished"+ event.
Now I am able to send mail using the following code:
InternetFunctions.sendMailTo(email, "DynamicPrefixTemplate","Workflow Notifications", cxt);
However, I am not able to retrieve the author name to whom I have to send the notification. I found that "databinder" object (passed as param) in method signature below doesn't contain the author name attribute.
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I know there are services like getDocumentByName, but I do not know can I call these services from my filter code in Java. Please guide me.
Thanks in Advance,
Aakash

Hi,
If what you need is to send a notification to the original author, you do not need to write custom code, you can follow these steps:
1) on the first step, assign the dDocAuthor to a workflow variable. As an example, on the Entry event if the first step add this code:
<$wfSet("originalAuthor",dDocAuthor)$>
Note that you need the previous step only if you allow revisions during your workflow. If you don't, then dDocAuthor would not change and you can skip that step
2) on the last step, send a notification using the variable we saved on the first step as the addresee. As an example, on the on Exit event add this code:
<$wfNotify(originalAuthor,"user")$>
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Another thing, a lot of people run into the need to override the standard email templates when they start sending custom notifications. The workflow administration guide has a very nice and detailed section that explains how to do this. Also, the idocscript reference guide is always a good point to check the correct syntax for idocscript functions. There is a section of workflow related functions/variables in that guide that always comes in handy.
Hope this helps.
Regards,
Jorge

How to send E-Mail Notification executing through workflow?

hi All
I want to send E-Mail Notification executing through workflow in MDM Data Manager?
I have tried it, But still i am unable to send E-Mail Notification?
i will explain, how i have tried?
1) I have created the simple workflow with the following components
they are in sequence
start--> process-> notify--->stop
2) owner of the workflow is Admin and launcher of the workflow is Admin and i have given email id to the Default Admin user in the console.
3) i have created another user (i.e. User2) with default roles as like as Admin and i have assigned User2 to the process component in workflow and I have created e-mail address for the User2 in the console.
4) i have created another user(i.e.User1) with default roles as like as Admin. and give e-mail address,under the notify component User1 is selected in To Field.
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coming to configuration part about the SMPT server in MDS.ini file
1) in mds.ini file for the MailServer=, I have given SMTP Server name once and restarted the server and executed the workflow, but not worked
2)in mds.ini file for the MailServer=, i have given SMTP Server IP Address and checked the port,and we have configured the host file also and restarted the server and executed the worflow , but not worked
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what actually we have to give in mds.ini file? is any other cofiguration required for it?
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bharat.chinthapatla

Hi Bharat,
your steps seems to be correct. Just try to ping your mail server, to verify if your mail server is running up, besides note that mdm go throw port 25 for sending emails, so please check if you are able to send emails using port 25 in your network.
Regards,
Vito

How to send e-mail notification automatically when a record is inserted?

Dear All,
Could anyone kindly tell me how to send e-mail notification automatically when a record is inserted through a form in Oracle Portal Release 2?
Regards,
Ridwan.

Hi,
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Hi All,
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Regards,
PR.

Just to throw in some additional factors, consider exception handling:
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Workflow for low-volume scenarios (low performance impact) that are important (better error handling in WF),
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SCSM 2012 SP1.
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Check if this helps you
http://blogs.technet.com/b/babulalghule/archive/2013/05/05/how-to-configure-notification-to-notify-if-assigned-to-user-is-empty-or-incident-is-not-assigned.aspx
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Sending e-mail notifications.

Hi Experts,
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Problem encountered while sending a mail notification from BPEL process

Hi All,
I am fresher in BPEL world, I am trying to send a notification mail to user using BPEL process. I had done all the configuration needed for mail notification process given in the developer guide.
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<2006-10-10 16:58:00,642> <ERROR> <default.collaxa.cube.services> <TaskNotificationsForXPath::getActionableLink> Check the error stack and fix the cause of theerror. Contact oracle support if error is not fixable.
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<2006-10-10 17:02:03,160> <ERROR> <default.collaxa.cube.services> <PCException::<init>> Email Account atikam@localhost does not exist.
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a208d3:-7fdc, identified by SimpleVacReqEscBPELProcess
<2006-10-10 17:02:03,160> <ERROR> <default.collaxa.cube.services> <PCException::<init>> Check the error stack and fix the cause of the error. Contact oracle support if error is not fixable.
<2006-10-10 17:02:03,160> <ERROR> <default.collaxa.cube.services> <TaskNotificationsForXPath::getActionableLink> Actionable links could not be added to task notification.
<2006-10-10 17:02:03,160> <ERROR> <default.collaxa.cube.services> <TaskNotificationsForXPath::getActionableLink> Actionable links could not be added to task notification for task 4506. The email account that will receive this actionable message is atikam@localhost. This task is associated with the business process c0c81fee36462bc5:c2b2f6:10e31a208d3:-7fdc, identified by SimpleVacReqEscBPELProcess
<2006-10-10 17:02:03,160> <ERROR> <default.collaxa.cube.services> <TaskNotificationsForXPath::getActionableLink> Check the error stack and fix the cause of theerror. Contact oracle support if error is not fixable.
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Thanks in advance.
Sagar.

Hi All,
I am fresher in BPEL world, I am trying to send a notification mail to user using BPEL process. I had done all the configuration needed for mail notification process given in the developer guide.
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but, I am getting the following error in the server console.
<2006-10-10 16:58:00,642> <ERROR> <default.collaxa.cube.services> <TaskNotificationsForXPath::getActionableLink> Check the error stack and fix the cause of theerror. Contact oracle support if error is not fixable.
<2006-10-10 17:02:03,144> <ERROR> <default.collaxa.cube.services> <PCException::<init>> Email account does not exist.
<2006-10-10 17:02:03,160> <ERROR> <default.collaxa.cube.services> <PCException::<init>> Email Account atikam@localhost does not exist.
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<2006-10-10 17:02:03,160> <ERROR> <default.collaxa.cube.services> <PCException::<init>> Actionable links could not be added to task notification for task 4506.
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a208d3:-7fdc, identified by SimpleVacReqEscBPELProcess
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<2006-10-10 17:02:03,160> <ERROR> <default.collaxa.cube.services> <TaskNotificationsForXPath::getActionableLink> Actionable links could not be added to task notification.
<2006-10-10 17:02:03,160> <ERROR> <default.collaxa.cube.services> <TaskNotificationsForXPath::getActionableLink> Actionable links could not be added to task notification for task 4506. The email account that will receive this actionable message is atikam@localhost. This task is associated with the business process c0c81fee36462bc5:c2b2f6:10e31a208d3:-7fdc, identified by SimpleVacReqEscBPELProcess
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Thanks in advance.
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Error while sending E-Mail Notification

hi,
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ns_emails.xml
<EmailAccounts xmlns="http://xmlns.oracle.com/ias/pcbpel/NotificationService"
EmailMimeCharset=""
NotificationMode="ALL">
<EmailAccount>
<Name>Default</Name>
<GeneralSettings>
<FromName>my name</FromName>
<FromAddress>my email address</FromAddress>
</GeneralSettings>
<OutgoingServerSettings>
<SMTPHost>smtp.gmail.com</SMTPHost>
<SMTPPort>587</SMTPPort>
<AuthenticationRequired>true</AuthenticationRequired>
<UseTLS>true</UseTLS>
</OutgoingServerSettings>
<IncomingServerSettings>
<Server>pop.gmail.com</Server>
<Port>995</Port>
<Protocol>pop3</Protocol>
<UserName>my email address</UserName>
<Password ns0:encrypted="false" xmlns:ns0="http://xmlns.oracle.com/ias/pcbpel/NotificationService">my password</Password>
<UseSSL>true</UseSSL>
<Folder>Inbox</Folder>
<PollingFrequency>1</PollingFrequency>
<PostReadOperation>
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</EmailAccount>
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command first. a4sm326251tib.11
at com.sun.mail.smtp.SMTPTransport.issueCommand(SMTPTran
sport.java:1020)
at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTranspor
t.java:716)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTrans
port.java:388)
at oracle.tip.pc.services.notification.email.EmailDriver
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at oracle.tip.pc.services.notification.email.EmailDriver
.send(EmailDriver.java:185)
at oracle.tip.pc.services.notification.DefaultNotificati
onServiceImpl.sendEmailNotification(DefaultNotificationServiceImpl.java:251)
at oracle.tip.pc.services.notification.NotificationServi
ceImpl.sendEmailNotification(NotificationServiceImpl.java:271)
at oracle.bpel.services.notification.queue.sender.MDBCon
sumer.deliverNotification(MDBConsumer.java:256)
at oracle.bpel.services.notification.queue.sender.MDBCon
sumer.onMessage(MDBConsumer.java:137)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native M
ethod)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMet
hodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Deleg
atingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at com.evermind.server.ejb.interceptor.joinpoint.EJBJoin
PointImpl.invoke(EJBJoinPointImpl.java:35)
at com.evermind.server.ejb.interceptor.InvocationContext
Impl.proceed(InvocationContextImpl.java:119)
at com.evermind.server.ejb.interceptor.system.DMSInterce
ptor.invoke(DMSInterceptor.java:52)
at com.evermind.server.ejb.interceptor.InvocationContext
Impl.proceed(InvocationContextImpl.java:119)
at com.evermind.server.ejb.interceptor.system.SetContext
ActionInterceptor.invoke(SetContextActionInterceptor.java:44)
at com.evermind.server.ejb.interceptor.InvocationContext
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at com.evermind.server.ejb.InvocationContextPool.invoke(
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at com.evermind.server.ejb.MessageDrivenConsumer.onMessa
ge(MessageDrivenConsumer.java:347)
at com.evermind.server.ejb.MessageDrivenConsumer.process
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at com.evermind.server.ejb.MessageDrivenConsumer.run(Mes
sageDrivenConsumer.java:169)
at com.evermind.util.ReleasableResourcePooledExecutor$My
Worker.run(ReleasableResourcePooledExecutor.java:298)
at java.lang.Thread.run(Thread.java:595)
please help me out to resolve the issue.
thanks in Advance
Aswath Thaniga

hello Anirudh Pucha,
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