Changing my Apple ID when I don't have access to original email account

I no longer have access to the email account I used to open my Apple account.  I created the account years and years ago and now I don't remember what my "secret word" is either. How can I change this email address?

Hi emzack,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots. 
Frequently asked questions about Apple ID
http://support.apple.com/kb/HT5622
Apple ID: Changing your Apple ID
http://support.apple.com/kb/HT5621?viewlocale=en_US
"...remember to update all of the features and services that you use with your Apple ID."
Cheers,
- Judy

Similar Messages

  • How do I get the password for an old apple id, when I don't have access to that old email address, and it doesn't recognize my birthdate?

    How do I get the password for an old apple ID when I dont have access to the email address and it does not recognize my birthdate?

    Hi Attila528,
    Thanks for visiting Apple Support Communities.
    If you are not able to receive a rescue email to reset your security questions and password:
    You'll need to contact iTunes Store support to have your questions and answers reset.
    You can find the article with this information here:
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    After your password, security questions and answers are reset, I'd recommend providing a new rescue email address:
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    Navigate to My Apple ID using your web browser.
    Click "Manage your account"
    When prompted, sign in using your Apple ID and password.
    Click Password & Security
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  • HT5622 How do I get rid of my old Apple ID? I don't have access to that email.

    I recently changed my password and my password isn't working. Also, I still have my old Apple ID when i'm trying to enter my password and it won't let me change it to my new one. I changed it because I no longer have access to so I would appreciate it if someone can help me with this problem.
    <E-mail Edited by Host>

    Once an Apple ID is created it can never be removed. Just don't use it anymore. But all items purchased under that ID will always stay with it and you would need to re-purchase those items under your new Apple ID.
    There was an article on one of the Mac Mag websites about just this problem with the Apple ID.
    Also if you create an Apple ID using one of the Apple email addresses, @me, @mac, @icloud, you can never change the primary email address that ID is associated with.
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  • HT201363 I have a lot of money on my Apple ID but when I try to buy something it ask for my security questions that I do not remember the answers to. I also don't have access to the email I used to set up my Apple ID but I do know the password how do I fi

    I have a lot of money on my Apple ID but when I try to buy something it ask for my security questions that I do not remember the answers to. I also don't have access to the email I used to set up my Apple ID but I do know the password how do I fix this ?

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (105412)

  • How do I deauthorize all the computers I have synced to my apple Id when I don't have the computers any more

    How do I deauthorize all the computers I have synced to my apple Id when I don't have the computers any more all I need is to get rid of the ones synced or authorized to my account so I can authorize my new computer thank u people  :)

    If you've reached the 5 computer limit then you can log into your account and 'deauthorise all' (which you can do once every 12 months) and you can then authorise the computers that you still have and need : authorising and deauthorising.

  • HT4527 how do i sync my ipod with itunes on a new computer, when i don't have access to my old computer?

    how do i sync my ipod with i tunes on a new computer when i don't have access to my old computer?

    Syncing to a new iTunes library or computer will erase your phone. Only if you back up your phone manually before syncing, you can restore your device from that backup again. A manual backup does not include the sync process.
    Do this:
    Disable autosync in iTunes, connect your phone to your new computer and right click on it in the device list and choose backup. iTunes will backup your device without syncing.
    Transfer your purchases the same way, choosing "transfer purchases" this time.
    When you connect your phone for the first time, all media content will be erased. But you can restore your settings and app data from your manual backup afterwards.
    Don't forget to set up at least one contact and event on your new computer to be able to merge calendars and contacts when you sync the iPhone for the first time.
    Music is one way only, from the computer to your device, unless you bought the songs in iTunes and transferred your purchases.
    There is 3rd party software out there, but not supported by Apple, see this thread: http://discussions.apple.com/thread.jspa?threadID=2013615&tstart=0
    About backups and what's saved:iTunes: About iOS backups
    How to back up and restore:http://support.apple.com/kb/HT1414
    How to download apps for free again:http://support.apple.com/kb/HT2519
    Saving other data is also described here. How to back up your data and set up as a new device
    You can also back up iTunes and restore it on your new computer How to back up your media in iTunes , but the iPhone will be erased anyway during the first sync.

  • I can't remember the password to my other iTunes account and don't have access to the email. When I enter my birthday, it says it's wrong. My account has now been locked. What can I do?

    I don't know what to do. I don't have access to my email and I can't remember the password to change it. I have a new Apple ID but I would like to use this one. It says my birthday is wrong so I don't know what to do.

    iPod touch User Guide (For iOS 5.0 Software)

  • TS4002 How to change email in the account in my iPad? I forget my password and I don't have access to my email.

    Hi
    How can I change the email in my iPad account? I don't have access to the email anymore and I forgot its password. I have trouble to send and receive emails and hard time to update my device.
    Thanks

    The question is, did you change the email address used for your Apple ID or did you create a new Apple ID. Content is forever tied to the Apple ID that bought it. Apple does not transfer content from one Apple ID to another. Apple does not merge Apple IDs. So if what you really did was create a new Apple ID you will never be able to access or update your content bought with another Apple ID with a new Apple ID.

  • I'm trying to get access to a very old AppleID, but I don't have access to the email associated with the account anymore and it's saying my birthday is wrong.  Can someone help?!

    I'm trying to get access to a very old AppleID, but I don't have access to the email associated with the account anymore and it's saying my birthday is wrong.  Can someone help?!

    If you can't get the account's password reset via http://appleid.aple.com then try contacting Support in your country, they should (after they've confirmed your id and that it's your account) be able to reset it for you.
    Contacting Apple about account security : http://support.apple.com/en-us/HT5699
    If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
    After it's been reset change the primary email address on the account to be an address that you have access to : Change your Apple ID.
    And check/correct the date of birth on the account (select the Password And Security section on the account on http://appleid.apple.com, answer the security questions, and on the next screen the DoB should show).

  • Can't remember iCloud password and don't have access to that email how do I reset it?

    I have just got a iPhone 5 and I'm trying to transfere all iTunes and apps from my iPad to my new phone. I have managed to update all onto iCloud but I can't remember my iCloud password and don't have access to the email I used to open it, which means I can't download any of my apps or tunes onto my new phone. How can I reset my iCloud email and password without losing all my apps and tunes. Thanks matty.

    Hopefully you set up your security questions. Here is information on Apple ID: If you forget your password and how to recover using your security questions.

  • HT201363 I forget my answer and i don't have access to my email can you help me ?

    I forget my answer and i don't have access to my email can you help me ?

    Hi Max Iraq Mac,
    Welcome to Apple Support Communities.
    It sounds like you may have forgot your Apple ID password. The article linked below provides the other possible ways to recover your Apple ID password.
    If you forgot your Apple ID password
    http://support.apple.com/kb/HT5787
    I hope this helps.
    -Jason

  • How do I reset my security questions if I forgot the answers and don't have access to my email?

    I for got the answers to my security questions. I can't retrieve the answers because I don't have access to my old email account. how do I reset my security questions, if I forgot the answers and don't have access to my email?

    You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (111551)

  • HT1311 I have two iTunes accounts an. Am trying to get rid of he primary one because I don't have access to that email anymore but it seems impossible?

    I have two iTunes accounts an. Am trying to get rid of he primary one because I don't have access to that email anymore but it seems impossible?

    Just cahnge the e-mail account asssociated with the account.  There was no need to start another account.
    You cannot delete and account, nor would you want to.  All purchases made with an account will always be tied to that account.

  • I'm having problem  with my icloud account,I don't have access to the email i once used to set up my icloud account,this is really affecting me,I can't backup and restore anything from my phone and device..anybody can help?

    I'm having problem  with my icloud account,I don't have access to the email i once used to set up my icloud account,this is really affecting me,I can't backup and restore anything from my phone and device..Can somebody help?

    Hi Maastricht2014,
    Until and unless you remember the password to your old email address, you will not be able to access the eBooks as those eBooks are only authorized with your old email address only.
    The only workaround or alternative to access your eBooks will be to contact the eBook vendor and ask them to migrate the eBook from your old email to the new one.
    Hope that Helps!
    ~ Arpit

  • Changing email address when don't have access to previous email

    I have an Adobe Creative Cloud account associated with a student email account I don't have access to anymore.  When trying to login to Creative Cloud, Adobe told me to reset my password and sent a link to my student email to reset it.  But I can't get into that email, and can't send the password info to another email. I want to reset my password, log in to my Adobe account, and change my email to a relevant one.

    Hi jhanstra9,
    The creative Cloud subscription is based on Adobe Id, hence the Email ID can not be changed, the best option would be to buy a new subscription with the new Email Id,.
    You can get this old subscription canceled without any penalty by contacting Adobe at http://www.adobe.com/in/company/contact.html
    I would request you to check the available option of various special offers as per your eligibility & convinience.
    http://www.adobe.com/products/creativecloud/buying-guide.html
    Regards,
    Rajshree

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